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Smart Choice Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I found this place on Marketplace and against my

I found this place on Marketplace and against my better judgement, decided to do business with them. I read all reviews (the bad reviews are ACCURATE) of any place I do business with but these people encourage you to do a review way before you have a chance to analyze if you've received great service or not. First, make sure ANYTHING that needs to be worked on the vehicle is done BEFORE you purchase because the Service Department has poor customer service, it will take months to get an appointment & your car still might not get fixed. Check engine light came on soon as I drove off the lot. Secondly, these people practice deceptive and fraudulent methods to secretly get the vehicle back from you. (Don't get me started on the ladies in the offices, they're rude and very unprofessional). I had to hire a lawyer and am pursuing charges against them for stealing my vehicle in the same month that the payment was due. They kept the original car key and key lock (said the car didn't come with them). The deal was just all wrong and please do not trust these people, they're scammers. STAY AWAY FROM THIS PLACE!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great day at Smart Choice

Ms Raquel Garcia was great. She was straight forward helpful and took care of us. We got a great deal and we owe it all to Ms Garcia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sophia in finance is great

Sophia in finance is awesome she takes her time and gives great customer service she’s understanding patient and kind I recommend her anytime you have to deal with anybody in finance Signs of Taylor’s

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Thank you Miguel

Thank you so much Miquel...Everything started GREAT!!! I chose a vehicle and put down a deposit BUT someone else sold it..I guess lack of communication..I was disappointed..But MIQUEL came to the rescue...I have a beautiful '16 Nissan Rogue..I am so thankful for Miquel he worked hard to make certain that I am HAPPY!!! Thank you Miquel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buying a car with smart choice auto group

Great customer service she was very consistant and it was a smooth process...... Great cars on the lot affortable down payment and car patments if u guys are looking for something affortable friendly faces and great customer serivce go see ashley at smart choice auto group

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Raquel

This is the 4 car we buy from the same dealer. Raquel is excellente personality to work she have the experience and the customer service to work with everyone. Raquel take time to listen what really you need and you can pay. I will recommend anyone to stop by and work with Raquel she is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Manager help

I would like to thank Nichole in management for helping me get back on track after falling behind on my payments due to back surgery and being out of work! Thanks 🙏🏾 again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jackie McGaskey

This is my second vehicle and possibly vehicle 3 in a few more months. Easy financing . 290 location. Sophia and others staff are very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Review

Ashley and Sofia are just amazing! They helped me to get my truck and was very patient with working with me! If you're looking to please a car/truck go check them out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jessica

It’s nothing but lemons at this lot I purchased 2 cars that both failed within one year I don’t recommend no one to get repair here because they charge you but don’t actually fix the problem

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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