Reviews
Service Department
I had my son car towed to Kia of Evan's service department. The service department kept the vehicle for a couple of days. Kia of Evans diagnosed the problem to be the battery. After replacing the batter, the car broke down as soon as we returned home. Now, the new battery is dead. I am still waiting on Kia of Evans to return my call.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
KIA NIRO
I had been doing some research for a Hybrid vehicle and came across the KIA NIRO and wanted to test drive it. I liked the body style and was definitely interested in the fuel mileage. A friend recommended EVANS KIA. They had the exact car I was looking for. I have been pleasantly surprised with all of the features of this model. It is peppy and I'm very happy with the fuel mileage (500 miles, ten gallons of gas)! It truly was a pleasure doing business with the manager and his staff at EVANS KIA. I got a great deal and financing was a breeze! I definitely recommend this place!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
GREAT SERVICE
JUST WANTED TO GIVE THE SALES STAFF AND OTHER MEMBERS OF EVANS KIA SOME MAJOR xxxxxxTO THESE FOLKS ESPECIALLY CLAYTON JONES HE WORKED HIS REAR END OFF TO GET US IN OUR NEW KIA THANKS TO EVERYONE WE WILL ALWAYS BE GRATEFUL FOR THE HELP AND GREAT SERVICE
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sunroof Exploding
I was called and told my car was ready for pickup, only to find grease and fingerprints all over the seats, the windows, and glass still in my seat !! I spent 1 hour waiting to pick up a car that was READY!!! Not only did I have to beg to get a rental car, after being without mine for 2 weeks, but to leave it a mess and squander my time waiting was excusable. No supervisor available, and dozens of people in the area, but no one working!!! If you planned to sell me my next car, this was not how to do it!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick Service by Kia Team
John, Dana, and Clayton were all pleasant to work with. From the time I received an immediate email from John about the van I was interested in, to Dana's quick reply back in response to some questions I had, and finally to Clayton finishing the deal. It was amazingly quick. That was a first for us. I am just amazed at how streamlined the process took. Awesome Team Work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Professional and Courteous
Jonathan Beaver was very courteous and worked diligently and professionally to assure my wife and I received great service. He along with the rest of the staff made our visit welcoming and all assisted in the purchase of a car that suited our family needs as well as our financial needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kia forte
I found that the sales person was were helpful in getting me the information that was needed for the purchase of my new Kia. I am very please with my new Kia. Sylvester was very knowledgeable and helpful, I would recommend new customers to him and your Evans Kia to every one I know buying a car.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Needed a new car for my daughter
A big thanks to Jonathan Beaver for his help in the choosing of my daughter a new car. She has been in love with it since she left the dealership. Thanks to all of the staff at Evans Kia for great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Doctor
My salesperson's lack of product knowledge was astonishing. However, on his behalf, he's a new salesperson (less than a year) according to him and one of the vehicles (2018 Sorento) was his first sale of that particular vehicle, again, according to him. Finally, perhaps general manager or the sales manager should explain what's appropriate ethical behavior. A salesperson should never ask a customer to give all 10's assuming 10's are the highest rating one could expect as we were asked to provide.
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank You Mr. Doe for sharing your experience with us. We appreciate you giving us the opportunity to earn your business and I will follow up with our sales staff in regards to them asking you to give all 10's in a review. Unfortunately I am not able to look up who you were working with since you did not use your real name. Also, I have a few questions on how we could have made your visit more pleasant. Please contact me at our earliest convenience at 706-305-4000. Thank you and I look forward to speaking to you. Jeff Massey, Internet Sales Director, Evans Kia.
Forte
My experience at Evans Kia was Great! Every body that i met was polite. My Sales Associate Trey Morrison was very kind, patient, & knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase