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Audi Cape Fear

(341 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed

Reviews

(341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent service

My first time here. Just moved to area and was pleased to find them. All the service managers were great. Will definitely be back. Loved they shared a video of my car inspection.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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State Inspection

Guillermo is a top shelf manager. He is very focused on excellent customer service. He provides quality customer service and is a very good communicator.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome quick turn around. Great job

Very very good service from Thomas. Broke down from out of town. Had q8 towed there they turned it over and had her by next work day. Thomas went an extra mile for my situation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

Excellent service from Thomas! Brought my S5 in having communication problems and Thomas kept me informed the entire process. Only problem I wish I would have known that he needed both fobs, so another long trip to Wilmington is in store.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Wonderful Service

Guillermo was a wonderful help with getting my car into the shop on short notice and getting my car fixed in a short amount of time! will definitely be going back when i need to!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great dealership.

First time experience with this dealership. Was impressed with the overall professionalism. Both Service manager Thomas and Technician Adam were quite pleasant and very forthcoming to work with. Very impressed with the custom video aid provided to me reflecting potential issues with the car. A nice touch that I haven't seen used at other dealerships. Definitely recommend for your Audi service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good experience

Knowledgeable employees, explaining what my car needed and did not need. Also sent a cool video of the underside of my car up on the lift! Very interesting!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Working from home with a twist!

I love my service! The whole team is amazing. I’m able to work like I’m working from home. Got my Q7 serviced and continued my day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service department and dealership.

Service Department is awesome . Guillermo ,my service advisor is professional and yet personal. Great location and great service. Would recommend this dealership. Great customer service as soon as you walk in the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The Way It’s Supposed To Be‼️

Everything went smoothly. Great staff in service and sales! Thomas in service is terrific! Hope to buy my next Audi with them, which ever model I choose.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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