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Reviews

4.3
Average based on 4 reviews
  • Leased 2016 MDX with Chris Brown

    Extremely professional, efficient and courteous service. Chris guided me to a car that truly fit my needs. Everything made sense and I felt like m...


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    Extremely professional, efficient and courteous service. Chris guided me to a car that truly fit my needs. Everything made sense and I felt like my priorities and schedule came first. I will absolutely work with him in the future.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great Buying Experience

    I recently bought my second Acura RDX from Crest Acura and could have not been more satisfied with the experience. I shopped around at other deale...


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    I recently bought my second Acura RDX from Crest Acura and could have not been more satisfied with the experience. I shopped around at other dealers but found the atmosphere at Crest Acura to be the most comfortable. My Sales Consultant, Chris Brown, was very friendly and attentive without being overbearing. I was able to take my time and think things over without being pressured. Chris promptly answered my texts about the car I was considering buying and we were able to reach a deal that was quite fair. The whole process was smooth and stress-free. I would definitely recommend Chris Brown and Crest Acura.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Disappointing service

    I used to have my Acura serviced by a different dealer that is truly customer focused. My experience after 5 visits to Crest Acura has been very d...


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    I used to have my Acura serviced by a different dealer that is truly customer focused. My experience after 5 visits to Crest Acura has been very disappointing. They failed to diagnose a problem correctly and installed a series of parts at a cost of $1,100 that were not needed. The problem ended up being an incorrect installation of a part that Crest previously installed incorrectly. I finally resolved the problem by taking it to another Acura dealer that quickly diagnosed and corrected the problem. The other dealer had two of the parts checked that Crest installed and said that the parts that were replaced were not damaged or defective - they were not necessary. I subsequently learned that Crest marks up parts by 25 to 70% above Acura suggested list price. When I asked Crest about the pricing, the actually said that they charge more because they don't have competition in the area. It was worth it for me to drive 90 minutes to another Acura dealer. By the way the other Acura dealer makes a customer service follow-up call after each visit. After 5 visits to Crest, I never had a customer service follow up or questionnaire which leads me to believe that their dealer service rating is probably not accurate.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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