Crest Acura

We brought our MDX to Crest twice—once for a recall and once for new brakes. Both times we were pleased with the shop’s professionalism and competence.... We just purchased an RDX. Yazmin (sales) was efficient, pleasant, and knowledgeable and Phillip (manager) also made this purchase a gratifying experience. As we were completing paperwork, we chatted with another customer who was also making a purchase and was thrilled with the service at Crest. We drive 2 hours to take care of our Acura business here—reliable and always a good experience.

Jorge Rivera crest Acura's service director literally told me to go ***** myself. Acura was attempting to do a recall on the windshield panels and they... claim as they took a panel off their was a crack under it. Okay well before I brought my car to them there was no crack visible to the human eye. When I got my car back at the dealership parking lot there was a 8 inch streak across my windshield. Therefore under Acura's care this crack was made. I don't know how they wouldn't tell me anything besides that there was a small crack under the panel. Okay however there was a small crack nobody knows how it was there if it was even there. The fact that there is now a 8 inch streak across my windshield after Acura got done with it Is xxxxxxxx. Jorge Rivera got nasty with me and told me it's our responsibility and basically told me he won't do anything and to go ***** off

Each time I have visited I am treated with respect and welcomed as a valued customer. Their facility is very clean and modern and every interaction is... pleasant.

Went through Delta Sonic car wash on 12/26/18 and the machine broke the rear wiper blade on my 2015 MDX. They said they would fix it but I chose to have... Crest Acura do the work. I'm glad I did because Jorge Rivera (the service director) took a personal interest in my case. When Delta Sonic low-balled the Acura estimate by 1/2 Jorge worked to take me out of the middle and significantly reduced the actual price I ended up paying. He did this quickly and efficiently. They had the parts in stock and when they were short-handed for technicians Jorge did the work himself. I watched him do the entire repair and it was completed quickly and correctly. He went above and beyond in order to help me and get my vehicle back to normal. He treated me right and I will continue to bring my vehicle to Crest for servicing. Thanks Jorge!

Very polite people, on time , explain thoroughly what service will entail and come and give ongoing updates. Responsive to questions, facilities very comfortable... to wait.

Wish I could give this place 0 stars. Where do I start? Had a vibration in my (still warrantied) vehicle. Brought it here in October 2018, at which time... I was told I POSSIBLY have a bent rim, but they could try to save me money, by balancing the tires first (how thoughtful!). Issue remained, and I brought it back on 1/2/19 to have the "bent rim" repaired. I explained to the c?r?o?o?k? service adviser (Ila Young) that I would like to see the bend in the rim with supporting documentation form the Road Force Balance Machine. She comes back a while later and explains that the wheel is bent, the cost for a new one (~$500), and would be happy to show me, after I've ordered the rim. At this point, I've already saw right through the charade, and demand to see the bent rim now, along with the supporting documentation from the balancing machine. Ila disappears to "lunch" for an hour+. This was after my car was left outside (after it was completed) while Ila had disappeared, as she didn't have the courage to talk to me directly after lying. During this time, another adviser says my car is done, and it's no charge and the vibration has been resolved. Also, conveniently, they claim their printer is not printing, and state that they will mail me documentation. I explain that I want a tech to ride with me to verify the issue is fixed, as I've already caught them being sketchy. I also demanded the paperwork before I was leaving the office. The service manager, Jorge, rode along with me, to verify the issue was fixed. I was then shown a generic tire balancing screen (with timestamps that did not match when my wheels were actually being balanced). I was told that they weren't able to print the page from the balancing machine as "they don't usually do that" and "the printer doesn't print". Sure enough, when I looked at the printer, they removed the ink cartridges so it couldn't print. Everyone had to get their story straight. Long story short, I was charged for work that was never done initially, and they almost got me for $500 for another rim. I have supporting documentation, and would be happy to post them up on Google Drive if anyone would like to see. STAY AWAY!!

Wish I could give this place 0 stars. Where do I start? Had a vibration in my (still warrantied) vehicle. Brought it here in October 2018, at which time... I was told I POSSIBLY have a bent rim, but they could try to save me money, by balancing the tires first (how thoughtful!). Issue remained, and I brought it back on 1/2/19 to have the "bent rim" repaired. I explained to the c̶r̶o̶o̶k̶ service adviser (Ila Young) that I would like to see the bend in the rim with supporting documentation form the Road Force Balance Machine. She comes back a while later and explains that the wheel is bent, the cost for a new one (~$500), and would be happy to show me, after I've ordered the rim. At this point, I've already saw right through the charade, and demand to see the bent rim now, along with the supporting documentation from the balancing machine. Ila disappears to "lunch" for an hour+. This was after my car was left outside (after it was completed) while Ila had disappeared, as she didn't have the courage to talk to me directly after lying. During this time, another adviser says my car is done, and it's no charge and the vibration has been resolved. Also, conveniently, they claim their printer is not printing, and state that they will mail me documentation. I explain that I want a tech to ride with me to verify the issue is fixed, as I've already caught them being sketchy. I also demanded the paperwork before I was leaving the office. The service manager, Jorge, rode along with me, to verify the issue was fixed. I was then shown a generic tire balancing screen (with timestamps that did not match when my wheels were actually being balanced). I was told that they weren't able to print the page from the balancing machine as "they don't usually do that" and "the printer doesn't print". Sure enough, when I looked at the printer, they removed the ink cartridges so it couldn't print. Everyone had to get their story straight. Long story short, I was charged for work that was never done initially, and they almost got me for $500 for another rim. I have supporting documentation, and would be happy to post them up on Google Drive if anyone would like to see. STAY AWAY!!

From phone call to schedule service to paying the bill once finished, I am always treated with respect and professionalism. The entire service team is... outstanding.

Good experience. Kept me updated throughout the whole process. Caring and compassionate. All done with a smile even though it was quite late in the day!

Very great service l it was timely and efficient. I look forward to doing business here in the forward to doing business here in the future.