[{"id":404068,"personPtyId":31137445,"firstName":"Philip","lastName":"Witherell","titleText":"New Car Manager","shortBioText":"Philip Witherell\r\nCrest Acura \r\nSales Manager\r\n315-422-2232","emailTxt":"philip@crestacura.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16177/employees/a83384d8d232.jpg","drDealerId":16177,"dealerEmpStartDtUtc":"1335830400","industryStartDtUtc":"368150400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":404067,"firstName":"Paul","lastName":"Micale","titleText":"Used Car Manager","shortBioText":"","emailTxt":"paulm@crestacura.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16177,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":404066,"personPtyId":31137443,"firstName":"Patrick","lastName":"Maher","titleText":"Sales","shortBioText":"I have lived in CNY my whole life and have spent over 10 years in the car business and have enjoyed working with the many people of area. I also look forward too meeting new people and helping them with their transportation needs.","emailTxt":"patrickm@crestacura.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16177,"dealerEmpStartDtUtc":"1380585600","industryStartDtUtc":"833587200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":404069,"personPtyId":31137021,"firstName":"Yazmin","lastName":"Scukulj","titleText":"Sales","emailTxt":"yazmin@crestacura.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16177/employees/f64dccef52a1.jpg","drDealerId":16177,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":591976,"personPtyId":31137467,"firstName":"Chris","lastName":"Brown","titleText":"Business Manager","shortBioText":"My job is simple. I work for my clients, as diverse as they are, to make sure their needs are met. The \"Business\" of buying a car isn't the fun part, but I work to make sure that each client is treated fairly, and each transaction is handled smoothly. And why not have a little fun along the way! There are no two car leases or purchases alike. I work to make sure you're aware of your finance options and offer solutions to fit your needs.","emailTxt":"chrisb@crestacura.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16177/employees/ff57e2810186.jpg","drDealerId":16177,"dealerEmpStartDtUtc":"1467331200","industryStartDtUtc":"1467331200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":404064,"personPtyId":31137440,"firstName":"Matt","lastName":"Wright","titleText":"Parts Manager","emailTxt":"mattw@crestacura.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16177,"dealerEmpStartDtUtc":"1298937600","industryStartDtUtc":"1059696000","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":591995,"firstName":"Tharith","lastName":"Khun","titleText":"Sales & Leasing Consultant","emailTxt":"tharith@crestcadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16177,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Crest Acura

4.3 out of 5 4.3
Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 8:00 AM - 5:00 PM

Crest Acura Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since March 2017

Serving the Syracuse area, Crest Acura, located at 737 W. Genesee St. in Syracuse, NY, is your premier retailer of new a

...

nd used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
131 lifetime reviews. Includes reviews of Crest Acura from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 14, 2019

    We brought our MDX to Crest twice—once for a recall and once for new brakes. Both times we were pleased with the shop’s professionalism and competence.... We just purchased an RDX. Yazmin (sales) was efficient, pleasant, and knowledgeable and Phillip (manager) also made this purchase a gratifying experience. As we were completing paperwork, we chatted with another customer who was also making a purchase and was thrilled with the service at Crest. We drive 2 hours to take care of our Acura business here—reliable and always a good experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Andy, thank you for taking the time and driving two hours to see the Crest Acura team. We appreciate the kind and sincere comments as well as the reco...mmendation. We will be there for you for many years to come. Enjoy your new RDX. Best, Crest Management, Jeffp@CrestAcura.com, 315-422-2232


    Worked with:
    Philip Witherell

    New Car Manager

    NOT RATED

    Yazmin Scukulj

    Sales

    NOT RATED

  • 1.0 out of 5
    July 30, 2019

    Jorge Rivera crest Acura's service director literally told me to go ***** myself. Acura was attempting to do a recall on the windshield panels and they... claim as they took a panel off their was a crack under it. Okay well before I brought my car to them there was no crack visible to the human eye. When I got my car back at the dealership parking lot there was a 8 inch streak across my windshield. Therefore under Acura's care this crack was made. I don't know how they wouldn't tell me anything besides that there was a small crack under the panel. Okay however there was a small crack nobody knows how it was there if it was even there. The fact that there is now a 8 inch streak across my windshield after Acura got done with it Is xxxxxxxx. Jorge Rivera got nasty with me and told me it's our responsibility and basically told me he won't do anything and to go ***** off

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 31, 2019

    Each time I have visited I am treated with respect and welcomed as a valued customer. Their facility is very clean and modern and every interaction is... pleasant.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and... for leaving such an awesome review! Crest Management, Jeffp@CrestAcura.com, 315-422-2232

  • 5.0 out of 5
    February 3, 2019

    Went through Delta Sonic car wash on 12/26/18 and the machine broke the rear wiper blade on my 2015 MDX. They said they would fix it but I chose to have... Crest Acura do the work. I'm glad I did because Jorge Rivera (the service director) took a personal interest in my case. When Delta Sonic low-balled the Acura estimate by 1/2 Jorge worked to take me out of the middle and significantly reduced the actual price I ended up paying. He did this quickly and efficiently. They had the parts in stock and when they were short-handed for technicians Jorge did the work himself. I watched him do the entire repair and it was completed quickly and correctly. He went above and beyond in order to help me and get my vehicle back to normal. He treated me right and I will continue to bring my vehicle to Crest for servicing. Thanks Jorge!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, ...and we are extremely happy to hear that Jorge was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely,Crest Management, Jeffp@CrestAcura.com, 315-422-2232

  • 5.0 out of 5
    January 28, 2019

    Very polite people, on time , explain thoroughly what service will entail and come and give ongoing updates. Responsive to questions, facilities very comfortable... to wait.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and... for leaving such an awesome review! Sincerely, Crest Management, Jeffp@CrestAcura.com, 315-422-2232

  • 1.0 out of 5
    January 4, 2019

    Wish I could give this place 0 stars. Where do I start? Had a vibration in my (still warrantied) vehicle. Brought it here in October 2018, at which time... I was told I POSSIBLY have a bent rim, but they could try to save me money, by balancing the tires first (how thoughtful!). Issue remained, and I brought it back on 1/2/19 to have the "bent rim" repaired. I explained to the c?r?o?o?k? service adviser (Ila Young) that I would like to see the bend in the rim with supporting documentation form the Road Force Balance Machine. She comes back a while later and explains that the wheel is bent, the cost for a new one (~$500), and would be happy to show me, after I've ordered the rim. At this point, I've already saw right through the charade, and demand to see the bent rim now, along with the supporting documentation from the balancing machine. Ila disappears to "lunch" for an hour+. This was after my car was left outside (after it was completed) while Ila had disappeared, as she didn't have the courage to talk to me directly after lying. During this time, another adviser says my car is done, and it's no charge and the vibration has been resolved. Also, conveniently, they claim their printer is not printing, and state that they will mail me documentation. I explain that I want a tech to ride with me to verify the issue is fixed, as I've already caught them being sketchy. I also demanded the paperwork before I was leaving the office. The service manager, Jorge, rode along with me, to verify the issue was fixed. I was then shown a generic tire balancing screen (with timestamps that did not match when my wheels were actually being balanced). I was told that they weren't able to print the page from the balancing machine as "they don't usually do that" and "the printer doesn't print". Sure enough, when I looked at the printer, they removed the ink cartridges so it couldn't print. Everyone had to get their story straight. Long story short, I was charged for work that was never done initially, and they almost got me for $500 for another rim. I have supporting documentation, and would be happy to post them up on Google Drive if anyone would like to see. STAY AWAY!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    it's concerning to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Plea...se contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Crest Management, Jeffp@CrestAcura.com, 315-422-2232

  • 1.0 out of 5
    January 3, 2019

    Wish I could give this place 0 stars. Where do I start? Had a vibration in my (still warrantied) vehicle. Brought it here in October 2018, at which time... I was told I POSSIBLY have a bent rim, but they could try to save me money, by balancing the tires first (how thoughtful!). Issue remained, and I brought it back on 1/2/19 to have the "bent rim" repaired. I explained to the c̶r̶o̶o̶k̶ service adviser (Ila Young) that I would like to see the bend in the rim with supporting documentation form the Road Force Balance Machine. She comes back a while later and explains that the wheel is bent, the cost for a new one (~$500), and would be happy to show me, after I've ordered the rim. At this point, I've already saw right through the charade, and demand to see the bent rim now, along with the supporting documentation from the balancing machine. Ila disappears to "lunch" for an hour+. This was after my car was left outside (after it was completed) while Ila had disappeared, as she didn't have the courage to talk to me directly after lying. During this time, another adviser says my car is done, and it's no charge and the vibration has been resolved. Also, conveniently, they claim their printer is not printing, and state that they will mail me documentation. I explain that I want a tech to ride with me to verify the issue is fixed, as I've already caught them being sketchy. I also demanded the paperwork before I was leaving the office. The service manager, Jorge, rode along with me, to verify the issue was fixed. I was then shown a generic tire balancing screen (with timestamps that did not match when my wheels were actually being balanced). I was told that they weren't able to print the page from the balancing machine as "they don't usually do that" and "the printer doesn't print". Sure enough, when I looked at the printer, they removed the ink cartridges so it couldn't print. Everyone had to get their story straight. Long story short, I was charged for work that was never done initially, and they almost got me for $500 for another rim. I have supporting documentation, and would be happy to post them up on Google Drive if anyone would like to see. STAY AWAY!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    J, it's concerning to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. P...lease contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Crest Management, Jeffp@CrestAcura.com, 315-422-2232

  • 5.0 out of 5
    December 5, 2018

    From phone call to schedule service to paying the bill once finished, I am always treated with respect and professionalism. The entire service team is... outstanding.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback, Kim! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit.... Crest Management, Jeffp@CrestAcura.com, 315-422-2232

  • 5.0 out of 5
    November 8, 2018

    Good experience. Kept me updated throughout the whole process. Caring and compassionate. All done with a smile even though it was quite late in the day!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along ...to the team! Crest Management, Jeffp@CrestAcura.com, 315-422-2232

  • 5.0 out of 5
    November 8, 2018

    Very great service l it was timely and efficient. I look forward to doing business here in the forward to doing business here in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Crest Management..., Jeffp@CrestAcura.com, 315-422-2232

View More Reviews