[{"id":485174,"personPtyId":52518788,"firstName":"Michael","lastName":"Dotterer","titleText":"Sales & Leasing Consultant","shortBioText":"I am former All-American baseball player, USA & Canada National participant and Team member of the 1984 Los Angeles Raiders Super Bowl Team. I graduated with a degree in Public Policy from Stanford University and received my Masters from Columbia University's School of International and Public Affairs. I also spent a year studying at the London School of Economics. My passion has always been to help others and look forward to serving you here at Crest Acura.","emailTxt":"michael@crestacura.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/933da8c405a1.jpg","drDealerId":16177,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1514764800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":404062,"personPtyId":31137036,"firstName":"Courtney","lastName":"Pickard","titleText":"Sales & Leasing Consultant","shortBioText":"I grew up in a small town outside of Syracuse! Where my passion for cars was never really a secret. It only makes sense that I work in the car industry today. I have always thought buying a car shouldn\u001at be a dreaded process, so my goal is to make it as enjoyable and easy going as possible! I love what I do & I want to help you!","emailTxt":"courtney@crestacura.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/790f4b7542ef.jpg","drDealerId":16177,"dealerEmpStartDtUtc":"1480550400","industryStartDtUtc":"1480550400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":404067,"firstName":"Paul","lastName":"Micale","titleText":"Used Car Manager","shortBioText":"","emailTxt":"paulm@crestacura.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16177,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":404068,"personPtyId":31137445,"firstName":"Philip","lastName":"Witherell","titleText":"New Car Manager","shortBioText":"Philip Witherell\r\nCrest Acura \r\nSales Manager\r\n315-422-2232","emailTxt":"philip@crestacura.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/a83384d8d232.jpg","drDealerId":16177,"dealerEmpStartDtUtc":"1335830400","industryStartDtUtc":"368150400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":404066,"personPtyId":31137443,"firstName":"Patrick","lastName":"Maher","titleText":"Sales","shortBioText":"I have lived in CNY my whole life and have spent over 10 years in the car business and have enjoyed working with the many people of area. I also look forward too meeting new people and helping them with their transportation needs.","emailTxt":"patrickm@crestacura.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16177,"dealerEmpStartDtUtc":"1380585600","industryStartDtUtc":"833587200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":404069,"personPtyId":31137021,"firstName":"Yazmin","lastName":"Scukulj","titleText":"Sales","emailTxt":"yazmin@crestacura.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/f64dccef52a1.jpg","drDealerId":16177,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":404064,"personPtyId":31137440,"firstName":"Matt","lastName":"Wright","titleText":"Parts Manager","emailTxt":"mattw@crestacura.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16177,"dealerEmpStartDtUtc":"1298937600","industryStartDtUtc":"1059696000","certifiedEmployee":false,"deptDscrp":"Parts"}]
Rectangle 48
Sales 9:00 AM - 4:00 PM
Service 9:00 AM - 2:00 PM

Crest Acura Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

9:00 AM - 2:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since March 2017

Serving the Syracuse area, Crest Acura, located at 737 W. Genesee St. in Syracuse, NY, is your premier retailer of new a

...

nd used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
123 lifetime reviews. Includes reviews of Crest Acura from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 5, 2018

    From phone call to schedule service to paying the bill once finished, I am always treated with respect and professionalism. The entire service team is... outstanding.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 8, 2018

    Good experience. Kept me updated throughout the whole process. Caring and compassionate. All done with a smile even though it was quite late in the day!

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 8, 2018

    Very great service l it was timely and efficient. I look forward to doing business here in the forward to doing business here in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 28, 2018

    It was the easiest car purchase of my life. Mike was easy and professional to deal with. The whole place was super great to work with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We¿¿¿re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and i...t makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Crest Management, Jeffp@CrestAcura.com, 315-422-2232


    Worked with:
    Michael Dotterer

    Sales & Leasing Consultant

    (5.0) 18 reviews

    Paul Micale

    Used Car Manager

    (4.9) 12 reviews

  • 5.0 out of 5
    August 18, 2018

    First time actually enjoying purchasing a car. Mike and Paul made everything easy. Highly recommend this dealership. Was put at ease and never pressured.... Mike is friendliest salesperson I ever met.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello and thank you for this great review! We're happy to hear that Mike and Paul took care of you! They are great asset and we appreciate all that th...ey do. Sincerely, Crest Management, Jeffp@CrestAcura.com, 315-422-2232


    Worked with:
    Michael Dotterer

    Sales & Leasing Consultant

    (5.0) 18 reviews

    Philip Witherell

    New Car Manager

    (4.8) 21 reviews

  • 5.0 out of 5
    August 11, 2018

    Michael, Phil, and Chris handled my sale professionally and fairly from start to finish. Each of them listened to my requests and requirements and executed... perfectly. Highly recommended, 5 Stars plus plus

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to s...how you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Crest Management, Jeffp@CrestAcura.com, 315-422-2232


    Worked with:
    Michael Dotterer

    Sales & Leasing Consultant

    (5.0) 18 reviews

    Philip Witherell

    New Car Manager

    (4.8) 21 reviews

  • 5.0 out of 5
    July 20, 2018

    We have purchased many cars in our 25 years of marriage, and by far this is the most professional dealership. Our sales man was the best as well . He was... not pushy, he was full of energy and had an amazing personality. The manager as well made us feel that they appreciated our business. Thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and this review, Wendy. We are happy to hear our team was able to serve you and demonstrate how we do business here. If th...ere is anything we can assist you with in the future, please let us know. Best regards, Crest Management, Jeffp@CrestAcura.com, 315-422-2232


    Worked with:
    Michael Dotterer

    Sales & Leasing Consultant

    (5.0) 18 reviews

    Philip Witherell

    New Car Manager

    (4.8) 21 reviews

  • 5.0 out of 5
    July 19, 2018

    Impeccable, personalized service from choosing the right car for our needs, to financing and then to delivery...top notch! Always such a great experience... at this dealership. Thank you Michael!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is an...ything we can assist you with in the future, please let us know. Best, Crest Management, Jeffp@CrestAcura.com, 315-422-2232


    Worked with:
    Michael Dotterer

    Sales & Leasing Consultant

    (5.0) 18 reviews

  • 5.0 out of 5
    July 10, 2018

    My salesman Mike Dotterer was very personable and very attentive to my interest in some used RDX???s. He rode along telling about his life experiences... and listening to what I was looking for in a vehicle. We both agree that Acura,s and baseball are two of our favorite things. I enjoyed doing business with Mike and look forward to seeing him again when I return for service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Mike was there to prov...ide you with such exceptional service! Thank you again and congratulations on your new car. Crest Management, Jeffp@CrestAcura.com, 315-422-2232


    Worked with:
    Michael Dotterer

    Sales & Leasing Consultant

    (5.0) 18 reviews

  • 5.0 out of 5
    June 30, 2018

    I got a great quality vehicle with no hassle at a fair price. I was particularly impressed that when I noticed a defect in the appearance of the vehicle... after the paperwork had already been signed and the vehicle paid for, without hassle the dealership returned my money and was willing to let me walk away unless and until they could fix the vehicle at their expense to my satisfaction. They did ??? and that???s what a good dealership does. The salesman Michael Dotterer I worked with is fantastic ... he???s a rare car salesman who combines integrity with a sincere desire to stop at nothing to make you happy. The only ???problem??? with him is you???ll like him so much that you???ll want to stay in touch with him after the sale.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Michael was able to meet your needs. We always strive to prov...ide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Crest Management, Jeffp@CrestAcura.com, 315-422-2232


    Worked with:
    Michael Dotterer

    Sales & Leasing Consultant

    (5.0) 18 reviews

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