Crest Acura

Extremely professional, efficient and courteous service. Chris guided me to a car that truly fit my needs. Everything made sense and I felt like my priorities and schedule came first. I will absolutely work with him in the future.

I recently bought my second Acura RDX from Crest Acura and could have not been more satisfied with the experience. I shopped around at other dealers but found the atmosphere at Crest Acura to be the most comfortable. My Sales Consultant, Chris Brown, was very friendly and attentive without being overbearing. I was able to take my time and think things over without being pressured. Chris promptly answered my texts about the car I was considering buying and we were able to reach a deal that was quite fair. The whole process was smooth and stress-free. I would definitely recommend Chris Brown and Crest Acura.

I usually do not go out of my way to write reviews, but the buying experience that I had at Crest Acura was unlike any I have experienced before, and felt that it should be shared. A few months ago I was in the market for a new car. I picked out my top five cars and test drove the first two. The Acura TLX was car number three. I didn't even get to cars four or five. After a few minutes walking around the showroom, Candis greeted me warmly. She asked if I had any questions about the TLX. My initial response was "I am just looking". She made herself available, but no overbearing. I asked her a host of questions, all of which she answered honesty, and without hesitation. She clearly knows the product. We went out for a test drive, and it was evident that Candis knew the car inside and out. After the drive, I was hooked and officially done looking for cars. This was the car that I wanted. We discussed leasing versus buying options. At no point during the discussion did Candis make me feel pressure to buy on the spot. This was the point that I knew Crest was a reputable dealer that I wanted to do business with. After a 30 minute discussion, I told her that I needed to think it over. I left and then came back two days later. We negotiated the price for both a lease and new car. I feel that we came to a good agreement. Some dealers refuse the negotiate. This is not the case with Crest Acura. Candis put me in the car that I wanted, for the price I was willing to spend, all without the pressure and angst that can sometimes accompany a new car purchase. Her after sales follow-up was as strong as her sales pitch. I am glad that I had the Acura TLX as one of the cars on my list, and even more happy that I had a sales rep like Candis to guide me through the process in a seamless and stress free way. Candis gives new meaning to the car buying experience. Thank you!

I just purchased a used 2015 TLX fromPaul Bondy & Dave Thompson they were awesome to deal with. I told them what I could afford a month for a payment and they got me the payment I asked for. I will definetly buy another car from Crest Acura. My husband is currently looking to buy an Acura because my car is so awesome and Paul Bondy was an excellent salesman. Paul was so helpful and he checked in with me 9 days after my purchase to make sure everything was okay. THANK YOU SO MUCH PAUL & DAVE you guys are awesome.

I used to have my Acura serviced by a different dealer that is truly customer focused. My experience after 5 visits to Crest Acura has been very disappointing. They failed to diagnose a problem correctly and installed a series of parts at a cost of $1,100 that were not needed. The problem ended up being an incorrect installation of a part that Crest previously installed incorrectly. I finally resolved the problem by taking it to another Acura dealer that quickly diagnosed and corrected the problem. The other dealer had two of the parts checked that Crest installed and said that the parts that were replaced were not damaged or defective - they were not necessary. I subsequently learned that Crest marks up parts by 25 to 70% above Acura suggested list price. When I asked Crest about the pricing, the actually said that they charge more because they don't have competition in the area. It was worth it for me to drive 90 minutes to another Acura dealer. By the way the other Acura dealer makes a customer service follow-up call after each visit. After 5 visits to Crest, I never had a customer service follow up or questionnaire which leads me to believe that their dealer service rating is probably not accurate.

After finding a car online the process of buying the car was easy and fast. I'm in the Rochester area so spoke with Paul by phone to arrange to come to see the car the following day. He had everything ready and after a test drive I decided to purchase the car. Paul took care of insurance, DMV, trade in etc. in a few hours and I drove my car back to Rochester the same day. Paul was pleasant and easy to work with. Good experience.

Free loaner cars. Nice people that care about the customer. Even when they are busy they find time to wash my car. Love my Acura

Had the oil changed and they looked over my car for the summer. Found my brake pads getting low so i had them change the front brakes. Not bad for almost 35k on my MDX. I won't trust anyone else to service my cars, i even bring my Accord there. Fast and friendly as always.

I recently took my 2013 Acura TSX into Crest Acura for service... this was my second time taking it there in the 2 years that I have owned it because my rotors were warped. All under 19,000mi.! The first time was back in October 2014. They re-surfaced the rotors under warranty and sent me on my way. I knew that the problem would re-appear since they didn't actually replace the rotors. 6 months later and the problem comes up again... my rotors are warped. I call and make a 7:30am appointment to drop my car off and have it repaired yet again... I'm informed that I will receive a call to let me know what the problem is and if it will be covered under warranty. They said any work would be done by 1:00pm. Well 1:30pm rolls around and I still haven't received a phone call. I call the service department and quickly get put on hold... once the rep. finally returns on the line, he informs me that my car hasn't been looked at yet. They have now had my car for over 6 hours and haven't even looked at it! I'm not sure what the point of me making an appointment and dropping it off at 7:30am was if they weren't going to work on it right away. I'm told yet again that I will receive a call once they have looked at my car. 2:50pm rolls around and I finally get a call... they tell me that the rotors are warped again and they're going to re-surface them AGAIN. If anyone knows anything about brakes, if you're going to re-surface your rotors then it should really only be done once. I asked why they just wouldn't replace them and they said because they still fall into Acura's metrics to re-surface them again. I'm then told that my car will be ready by 5:00pm. I show up at 5:00pm and my car is still sitting in the service bay. I finally get my car back and it feels better, but now after a week has gone by my brakes are starting to fade yet again. I'm sure in another month or so I'll be bringing my TSX back to the dealership for more brake work. My experience purchasing my TSX from Crest Acura was great. I purchased it brand new from a salesmen who was referred to me from a co-worker and he was great. Unfortunately he no longer works there... but any time that I've had to bring my car into the service department, I have had a bad experience. Even on my first inspection, they took almost 2 hours to complete it when I had an appointment made. It's kind of sad that it's xxxx near impossible for a dealership to have the total package now-a-days...

We bought our mdx at crest. There service department is horrible! During a recent repair they gave my wife a loaner car. After she returned it , they called her hours latter and told her they found a scratch and small dent on the passengers side door . They wanted our insurance company to pay crest's body shop 1500 dollars to repair it. We were unaware of any damage done to this car. They persisted and crest called our insurance company and filled a claim against us. On another occasion our back up camera stopped working and crest could not figure out what was wrong with it, after the first hour they worked on it.They then called us and told us they had to charge for a second hour to determine what was wrong. We told them to forget it and payed them for an hour of service and received nothing for it. These are just two examples of many issues we had with this awful dealership. We will never go back there.