Had an appointment for 1pm, 15 minute appointment to show that my Torque Converter failed under recall. I was told i need to wait 3-4 hours!!! Absolutely... non-professional, i traveled from Staten Island, a phone call would be nice, i turned around and left. i also waited 3 hours last time to have a 20 min AT Update done to my car.... By the way, no one knows about this recall, its not listed anywhere (fishy?) if your car vibrates at 1200-1400 rpm that's the issue, Acura will replace it for free for 09-11 TL and MDX models. I always drove Infinitis and BMWs, their service locations were nice and accommodating, Acura however has a filthy waiting area, something that puts their brand to a much lower level.
This is the worst Acura service department by far! Every time I bring my car in for an oil change, I'm stuck here for 4hrs! They won't give you a loaner... vehicle unless it's major repair and they don't offer a car wash. For a pristine brand like Acura, this service department sucks.