Acura of Brooklyn

We had a light go on during a trip from Maryland to NYC. We re routed and found Acura of Brooklyn. The people there made us feel like home. The assistant manager Albert has some of the best customer service I have ever seen at a dealership. I would reccomend this Acura dealer to anyone. Simply put they care about their customers. They knew we were not going to be long term customers but took care of us like we were royalty. Stand up people they deserve a glowing review. We can't thank you enough.

Today I experienced a very challenging situation. My vehicle was due for is annual inspection, upon arriving at the service center, an Acura rep and myself did a walk through of the vehicle and no issues were found. Upon receiving my vehicle, my back bumper was scratched and dented. The rep was honest and forthcoming in assuming responsibility for the damage on the vehicle and insured me that Acura would resolve the issue. I appreciated the gesture and commend the service team for their honesty and customer service. Kudos to you and thank you again.

I was waiting for my new vehicle (mdx w/ tech pacage). I designated body color and package. He delivered me the right vehicle on right day. I was so satisfied when I got my new vehicle. I loved his kind services.

After just purchasing my car for only one week, the battery ran out on me. Apparently Park Ave Acura of NJ didn't benefit me the opportunity of a brand new battery as part of my purchase ( not sure why). Albert Bremberg took my car in for servicing and did such an exceptional job getting my batter replaced and my car back in service. As a driver who basically depends on her vehicle for work purposes, u must say the quick service was also welcomed. To sum it all up, ALBERT BRUMBERG SHOWED THE QUALITY OF SERVICE that customers can expect from Acura of Beooklyn. Wish I had purchased my car there.

The manager Heather , The mechanic Dennis ,and the parts manager Jonathan were very professional thank you! I'll use plaza service again ! How do you recommend

I always deal with Mr. Ricardo Rose at service. He really is very nice to me, cares about my car, very courteous and very fast service. Prior meeting ricardo i was very unsatisfied on your service, then upon dealing with him everything changed to amazing experiences.if not Ricardo I don't know if I would come to your dealership. I am wondering why he's not on the list below of service advisors.

My service advisor, Kevin was patient, and listened to my concerns. He appeared to want to satisfy all of my service related issues to the best of his ability. My vehicle was returned to me washed and driving better than it was when I brought it in for service.

They inquired on my needs and were quick in completion time. They were polite and my wait was minimal. I would recommend this establishment to others .

Riccardo was such a tremendous help today. He was quick, extremely thorough, and professional. He warned me of a part recall in my car. He arranged for parts to be ordered and promised to follow through with a phone call when the parts are in. He made me comfortable, and put my worries at ease.

Brought the car for service with a prior appointment, no wait on intake, quick service, the staff was very friendly. The wait room is air conditioned and clean.