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(227 reviews)

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service

Appreciate the friendly and prompt service and the hospitality of those in the waiting and show room. The areas used were very clean and inviting. Also appreciated the wifi availability. Thank you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service department

On time, no confusion, comfortable wait area, efficient. I felt welcomed and I felt that the process was in order before I arrived. I will do business at this Lexus dealership again. Justin was right on it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service

I was very pleased with the service from Mr. Fowler from start to finish. He was very professional and made sure I got in and out in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Poor Sales Service

My husband was out of town and the engine of my car died. I needed to get a new car asap so I went to the dealership on my own. After looking through the parking lot for 20 minutes no one came out to help me. I went into the showroom and found 4 men standing around. I asked for one to show me the RX350. The gentlemen that came out seemed bothered and uninterested. I told him that I was going to make a purchase soon and wanted to compare the Lexus RX350 to the MDX, and the BMW X5. He did not provide any information about the RX350, but only asked me questions about the X5. In the end I gave him more information about the X5 then he gave me about the car I was interested in him selling me. I decided that I would need to go to another Lexus dealer in order to find out more about the car, and purchase it from someone more helpful.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We apologize profusely for your experience. This is highly unusual for our dealership and hope you would give us another opportunity in the future.

James was THE BEST service professional.

James was dealing with 2 scam artists, and still dealt with me professionally. I will be writing a letter of appreciation to the dealership. In addition, I am a resident of another state with a second home in Hilton Head. He treated me as though I was a regular, often service seeking customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent

They were able to fix my problem and sort out the paperwork for my Lexus warranty. They are much better than the other Lexus dealership in Savannah.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome service Experience!!

Richard is the man!!!😁I would recommend him to anyone desiring service!!!a worthwhile experience!richard Memphis and I hit it off right away and he made my experience worthwhile

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fantastic

Extremely accommodating to my schedule and a competitive price for the service. The service manager and service consultant were gracious, friendly and responsive. I look forward to utilizing the service, if necessary, on our next visit to Hilton head.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service

Justin Fowler was great, friendly and professional. He got my service done and got car out promptly. He kept me informed about how long it would take.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

regular maintenance

Justin Fowler was great . Service was exactly what we needed, no pressure to add additional service . we were kept informed about how long it would take and that was accurate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.