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Rick Case Volkswagen

(384 reviews)
Visit Rick Case Volkswagen
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–9:00pm 8:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 11:00am–7:00pm Closed

Reviews

(384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Volkswagen from DealerRater.

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Great experience with Claudia

Purchased my hybrid Jetta after leasing it for 4 years. Was helped by Claudia Murcury during the hole process. Great job Claudia,Sal and David!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great shopping experience

Mauricio was very informative and helpful during my shopping experience. I did not feel pressured or rushed into buying anything. He actually made sure I was happy with my decision before I left the lot!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Mauricio DeFrancisco Sales

Mauricio was so knowledgeable of the VW brand and all the cars. He was very helpful, honest and transparent with our choices making the process so much faster and easy. I highly recommend Mauricio for your next vehicle with Rick Case VW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

What an amazing Experience!

This has been the best experience we have ever had! My husband and I went to Rick case Volkswagen with our toddler to check out the new Atlas 2018. We were welcomed by Mauricio, whom did not waste our time. We expressed what we wanted, our budget , we test drove the vehicle and we had a deal. Mauricio's transparency sealed the deal. Thank you for helping us with our new family car, and we definitely recommend this location and Mauricio for your smooth car shopping experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Great experience, super nice service

GREAT SERVICE!!!! THE STAFF WAS SUPER FRIENDLY, ANSWERED ALL MY QUESTIONS, SHOWED ME ALL DETAILS OF THE CAR, LOTS OF PATIENCE, IT WAS A VERY NICE EXPERIENCE!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Excellent services

The seller Mauricio de Francisco is a very good and friendly sales person, he help me with all the process I really recommend him , Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Best experience buying a car

I had a great experience with rick case and thanks to Mauricio for all the help and making the process as easy as possible. Loved the car and will definitely be back for the next one and suggest Rick case to anyone I know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

AMAZING !

I received excellent service from my sales consultant, Claudia, very helpful and attentive. She helped me pick out the perfect car for me at a great price. Our finance manager, David, made paper signing quick and easy. Explained everything thoroughly and was able to answer all our questions in detail and quickly. I am so happy to have run into Claudia when I walked in, she’s THE BEST! So thankful and happy with my new purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

As always, great experience!

We came back to Rick Case because we had such a great experience last year renewing my mother’s lease. This year, we came back looking for a new family car as we get ready to welcome our new new baby. The service, attention, and care did not disappoint. Mauricio (our sales rep) was very helpful and mindful of our needs and wants. Highly recommend Mauricio when visiting Rick Case Volkswagen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Enjoyed New Car Buying Experience

If you are in the market for a Volkswagen, Frank Eli at Rick Case Volkswagen will facilitate an enjoyable experience. Frank was extremely knowledgeable concerning the vehicles and had a sense of humor. He was also patient and with a calm demeanor. Frank was instrumental in bringing the deal to fruition. He took his time after dealership hours to help us with the car's features. Thanks Frank!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.