Fiehrer Motors

3.4 out of 5 3.4

Reviews

3.4 out of 5 3.4
71 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 10, 2019

    Fiehrer?s customer service is a priority and it is obvious!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Dudley and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you ...and we look forward to seeing you again! Sincerely, Tom Fiehrer - Owner and General Manager

  • 1.0 out of 5
    January 12, 2019

    Took my sons car there for electrical issue.They fixed the issue but when I picked up the car the radio was in lock and the windshield wipers didn’t work.... Had to take it back and got charges for the mistakes they made. Then the plates were missing off the car and they were like oh well you’ll have to file a police report that’s the best I can do for you. Would not let these clowns work on a broken wagon wheel unless you want to pay astronomical prices and have to take it back several times. If your lucky your wagon wheel would still be attached.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. ...I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Regards, Tom Fiehrer - Owner and General Manager

  • May 23, 2019

    Had an oil change and it was done in a very timely matter. The service department rep was awesome

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Douglas for taking the time to write this awesome review about our service department. If there is anything else that we can do to help you ...with regard to your vehicle, please feel free to let us know. Kind regards, Tom Fiehrer - Owner and General Manager

  • 1.0 out of 5
    October 25, 2018

    I came to look at a 2015 terrain they had for sale on the internet, the price on the internet was $21,595. when I got there they had another price totally... different then the one I saw on the internet, what was the deal on that? They said if I wanted to buy the terrain, it would be $21, 872.00. $277.00 more. Then I asked if it had any accidents, which they said, never, I checked the carfax which they said it had front end damage, then they tried to low ball me on my 2012 terrain I was going to trade in. I drove an hour and half and they treated me like that. I would never buy anything from them, they are very untruthful.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. ...I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Tom Fiehrer - Owner and General Manager

  • 5.0 out of 5
    March 3, 2018

    Great experience all around ! The sales staff was courteous and professional

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Timothy, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know ...how your experience was and for choosing Fiehrer Motors. Tom Fiehrer - Owner and General Manager

  • 5.0 out of 5
    April 18, 2017

    very professional staff. would and have referred people to Fiehrer motors. the buying process was great. so flexible and able to keep my needs in mind.... the service dept is great too

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    David, thank you for the feedback! I am happy to hear of your positive experience with us, and we are grateful for choosing us for your automotive nee...ds. We look forward to serving you again in the future! Regards, Tom Fiehrer - Owner and General Manager

  • 5.0 out of 5
    April 12, 2017

    The friendliness of everyone I was involved with. Especially Ron Schatz was so helpful in dealing with my situation. Would highly recommend Fiehrer Motors... to my family and friends.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for leaving us this great review, Elaine! I am very happy to hear that Ron could be so helpful during your recent visit with us. We apprecia...te your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Tom Fiehrer - Owner and General Manager

  • 5.0 out of 5
    April 12, 2017

    Everyone was very knowledgeable & friendly. This was our second lease and we will continue to buy and/or lease our cars here.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    William, thank you for your continued patronage and for leaving us this wonderful feedback. Our team works extremely hard to keep our customers coming... back and it's a pleasure to hear we've succeeded. If you need anything else in the future, please feel free to come back and visit us anytime. We hope to see you back in again soon! Regards, Tom Fiehrer - Owner and General Manager

  • 5.0 out of 5
    April 11, 2017

    Everyone who worked there that I encountered was courteous! Never felt pressured. Anxiety free! I know I left with a great deal and will be recommending... to everyone!

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Lynda, I appreciate you for letting others know about your great experience at Fiehrer Motors. If you ever need anything in the future, please don't h...esitate to let us know. Take care! Regards, Tom Fiehrer - Owner and General Manager

  • 4.0 out of 5
    April 8, 2017

    Dan took his time to explain the vehicle & the leasing process & to find us the best deal. The dealership was very clean & the location is very convenient.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I appreciate your marvelous feedback, Robert. It is our commitment to ensuring quality customer care by providing comfortable and relaxing facilities ...as well as friendly and professional service to our guests. Please come see us for any future needs. Regards, Tom Fiehrer - Owner and General Manager

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