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BEWARE of Fiehrer Motors service dept. I was ripped off big time. Went for an oil change and tire rotation special for $60. They told me it needed an... air filter and cabin filter, No big deal so I OKed it without checking first. They charged me more than double of what the filters actually cost at a parts store, then charged me $40 on top of that to install them. $80.00 for 2 filters that both cost less than $20. My $60 oil change cost me $156.00. They can shove that extra $100. up their xxxxx. I never trusted dealership services.
Fiehrer?s customer service is a priority and it is obvious!
Hi Dudley and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you ...and we look forward to seeing you again! Sincerely, Tom Fiehrer - Owner and General Manager
Had an oil change and it was done in a very timely matter. The service department rep was awesome
Thank you Douglas for taking the time to write this awesome review about our service department. If there is anything else that we can do to help you ...with regard to your vehicle, please feel free to let us know. Kind regards, Tom Fiehrer - Owner and General Manager
Took my sons car there for electrical issue.They fixed the issue but when I picked up the car the radio was in lock and the windshield wipers didn’t work.... Had to take it back and got charges for the mistakes they made. Then the plates were missing off the car and they were like oh well you’ll have to file a police report that’s the best I can do for you. Would not let these clowns work on a broken wagon wheel unless you want to pay astronomical prices and have to take it back several times. If your lucky your wagon wheel would still be attached.
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. ...I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Regards, Tom Fiehrer - Owner and General Manager
I came to look at a 2015 terrain they had for sale on the internet, the price on the internet was $21,595. when I got there they had another price totally... different then the one I saw on the internet, what was the deal on that? They said if I wanted to buy the terrain, it would be $21, 872.00. $277.00 more. Then I asked if it had any accidents, which they said, never, I checked the carfax which they said it had front end damage, then they tried to low ball me on my 2012 terrain I was going to trade in. I drove an hour and half and they treated me like that. I would never buy anything from them, they are very untruthful.
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. ...I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Tom Fiehrer - Owner and General Manager
Great experience all around ! The sales staff was courteous and professional
Timothy, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know ...how your experience was and for choosing Fiehrer Motors. Tom Fiehrer - Owner and General Manager
very professional staff. would and have referred people to Fiehrer motors. the buying process was great. so flexible and able to keep my needs in mind.... the service dept is great too
David, thank you for the feedback! I am happy to hear of your positive experience with us, and we are grateful for choosing us for your automotive nee...ds. We look forward to serving you again in the future! Regards, Tom Fiehrer - Owner and General Manager
The friendliness of everyone I was involved with. Especially Ron Schatz was so helpful in dealing with my situation. Would highly recommend Fiehrer Motors... to my family and friends.
Thank you for leaving us this great review, Elaine! I am very happy to hear that Ron could be so helpful during your recent visit with us. We apprecia...te your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Tom Fiehrer - Owner and General Manager
Everyone was very knowledgeable & friendly. This was our second lease and we will continue to buy and/or lease our cars here.
William, thank you for your continued patronage and for leaving us this wonderful feedback. Our team works extremely hard to keep our customers coming... back and it's a pleasure to hear we've succeeded. If you need anything else in the future, please feel free to come back and visit us anytime. We hope to see you back in again soon! Regards, Tom Fiehrer - Owner and General Manager
Everyone who worked there that I encountered was courteous! Never felt pressured. Anxiety free! I know I left with a great deal and will be recommending... to everyone!
Lynda, I appreciate you for letting others know about your great experience at Fiehrer Motors. If you ever need anything in the future, please don't h...esitate to let us know. Take care! Regards, Tom Fiehrer - Owner and General Manager