Reviews
Great Job!
The staff there was so helpful & very polite! I did not wait long for my cars services. It was quick & easy! The waiting area was really hospitable with drinks & snacks. So thoughtful on the staffs part. Also providing FREE WIFI was a plus. :) Thanks Guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Honda Odyssey
We had a pleasant experience with purchasing our Honda Odyssey at Lou Sobh. Everyone was friendly and helpful. Tony was diligent and patient throughout our experience purchasing the odyssey.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Always attentive to every detail!
I'm not sure it's possible to convey my satisfaction with this dealership. As a woman, I rely on the dealership to take care of my car and advise me of what needs to be done and when. I also expect to be treated with respect and honesty. I'm never disappointed with any of these expectations at Lou Sobh Honda in Cumming. Thank you for always being professional, kind, understanding, and helpful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent all around.
Everyone was an absolute pleasure to work with...especially Ted. Thank you for a good car leasing experience...much better than other dealer(s) in GA.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service of Engine Problems
The Service Department did a great job of addressing the issues I had plus identified some new issues with power steering and rear transaxle that was leaking.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Honest and kind!
My air bags had a recall and I called to set up an appointment. Bonnie was so sweet and helpful. I’ve never been to a dealership to get work done on my car because I assumed it would a be way more expensive and b they’d tell me things that weren’t true. I got a rental for 24 hours and an oil change. Bonnie was wonderful and so was the rest of the team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best Car Buying Experience!
We negotiated a price for the Odyssey Touring but eventually bought the XLR with Nav and rear entertainment. Chris S. was able to offer us a great deal, better than another dealership in Alpharetta. It was one of the best car buying experiences! Thank you, Lou Sobh Honda!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
Came in for first service on my new Honda. Got an oil change.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent Dealershipm knowledgeable sales team
I visited this dealership couple of times and also interacted with the sales manager via mail and phone. Couple of points that sets this dealership apart from others 1. Always reachable and responsive to calls, and mails 2. Very transparent about pricing, vehicle features and how it stacks with other offerings and even competitors. 3. Very co-operative and willing to show as many vehicles as you ask for in all colors and trims available. I was looking for a CRV, but they were open to show me a PILOT, Odyssey, etc. And not just from outside, but the interiors, test drive, etc. 4. The entire team is very friendly and very approachable. Also very knowledgeable about the vehicle. They had answers for any question I had about the vehicle and were not just trying to wing it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
owner civic
the dealer provides great service in a timely way. would recommend this dealer to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase