Reviews
A Pleasant Experience
I worked with Kim and Andrea to order my new Ridgeline. Both were most helpful and worked with me to get the best deal "that the market allows". I have not experienced the Service department yet but will soon.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
AC blowing hot air and recall on Airbag Valve Assembly
Great customer service experience. My car was repaired in one day, actually by 1pm same day I dropped it off. I was not inconvenienced at all and my service representative (Heather) was helpful and so courteous. I will definitely take my Honda back here for any other items I need and will most likely buy my next Honda here. My AC was repaired and a recall on my air bag was repaired with no issues. I think this dealership has a very honest work force and I will trust their advice about future repairs. Thank you!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience, awesome staff
Our salesperson, Steve was very knowledgeable and great to work with. They didn't have the exact model Pilot I was looking for in the color I wanted it, but there was one being built I was able to purchase. It arrived ahead of schedule. Each time we came to the dealership we had our three kids in tow. They were fine hanging out in the kids area and Steve was great about including them in the process so they were entertained. I would highly recommend Lou Sobh Honda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Superior customer service.
I continue to have my Honda Ridgeline serviced at Lou Sobh because I am treated like a VIP. They understand that repeat customers are created by solving problems and not creating them
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
PROFESSIONAL AND COURTEOUS.
Always a positive experience. Bonnie, my service advisor on this visit, should be commended for her great attitude and her caring involvement. All in all, terrific.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New vehicle purchase
Have been to this dealer in the past for service and have always had good experiences. Was in the market for a new vehicle and worked with Eric. I stretched the purchase decision out over a several month period and Eric was always good regular "soft" follow-up. When I finally made the purchase, Eric made the process as efficient as is possible. He was very knowledgeable about the vehicle, was able to answer all questions, and made it clear that he was available to provide any other assistance after the sale. Would (and likely will) purchase another vehicle from this dealer and would gladly have Eric assist with the purchase
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
In and out quickly
Oil change and tire rotation in under an hour. The service agent even found a discount coupon for the tire rotation/balance. Plus they brought it back all washed. Such a deal!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great service
I was able to bring my car in for service without an appointment and my adviser was able to get my car worked on the same day. My car was finished in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
1st visit after purchase
Service area was very clean and had plenty of people on duty and did not have to wait. Everyone was very pleasant and was on our way very quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Easy transaction
I was dreading purchasing a new car and it turned out great. Test drove 3 different cars and Chris was very knowledgeable on each one. I recommend this dealer and our salesman Chris to everyone !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car