I got a car from the Pohanka VW Capital heighs May of 2019 and was very disappointed with the customer service and also that I had to take the car back... a few weeks after getting it because of a dead battery with corrosion on it went dead weeks after I got it. Do turst these people.
These guys were great. The salesman was kind and listened to what I wanted. I’ll definitely go back if I decide to get a VW, which is more likely now.... My only complaint is that they made excuses about matching their advertised price because of including all of the rebates. I expect my dealers to deal.
Purchased a new Jetta from Wayne at Pohanka. Walked through the deal over the phone and he had everything set up when I got to the dealership. Process... was easy and enjoyable. Staff was very nice. Would recommend to family and friends.
I received sub par, inconsistent communication and quality of service from the staff throughout my repair process. I took my vehicle in to have the sunroof... repaired on April 12, 2017. I was informed a module required to complete the repair and the part needed to beordered. It was my understanding such was done on April 14, 2017; however, as the day of this entry May 8, 2017. I have spent roughly $1500 and I am STILL uncertain of the status of the delivery of my part and my sunroof remains broken; which I find absurd and appalling. Neither the parts nor service manager have attempted to contact me with any update. As a customer, I should not have to initiate contact or follow up to obtain a status update with the staff; I would think it would be the opposite. Needless to say I am very disappointed.
Gerald Tanksley will make the process a million times better and easier. Haven't met someone even outside of car dealerships as nice as he is.
From the moment I met Desmond Young, he has been warm, patient, and helpful. He answered my questions without a grudge. Quite knowledgeable about his trade... too. I am impressed with him.
Tiya Harris, the lead sales associate, and the rest of the team were fantastic. They fully understood our needs and financial requirements and worked swiftly... to get close to our strike price on the first round. Tiya then spent time setting up the bluetooth and walking us through the technical bells and whistles of the car before we left the lot and AFTER the dealership closed at 9:00 pm. Amazing she was willing to spend another 30 minutes with us after a long day. She also introduced us to the "My VW" website that had all kinds of "how to" videos and advice about the car. Very thorough and thoughtful young lady.
When I had previously went to two other dealerships and no one was willing to make a great deal with me on a new Jetta ---I went to Pohanka Volkswagen... and the team members and carsales person worked out a wonderful deal with me on a brand new Jetta. The service they provided was breathtaking. The professionalism displayed at this dealership was so welcoming. If you are in need of a vehicle I recommend this dealership. They have nice new cars and used cars. Good Luck
Thanks to Gambo, I have a car that I love so so much. He was excellent, I came to get one car and ended up getting an even better car. My 2012 Honda rocks.... Their staffing was amazing, even though I was a handful they worked with me. I appreciate their help with getting me into my first car.
I've never had good experiences with car dealers until I recently purchased a VW Tiguan from Pohanka in Capitol Heights. I decided to call them because... they had some of the best reviews of all the VW dealers in the state of Maryland. After talking with one of the sales representatives for only a few minutes, I knew I made the right choice. Ms. Melissa Hernandez was excellent in all areas of her profession. When we arrived to purchase the car, Ms. Hernandez treated my wife and I as though she knew us for years. Andrew the financial manager was just as professional and knowledgeable at what he does. Everyone we came into contact with at the facility was extremely helpful. When we first arrived, a couple of gentlemen we did not at first recognized as employees at Pohanka was so eager to help, it kind of scared us at first because we usually don't get this type of welcoming at other dealerships. Many of my coworkers own VWs, and some just recently purchased one. They were not to happy with how they were treated. When I told them about my experience at Pohanka and the great deal I got for the car, they just could not believe it. Pohanka Volkswagen in Capitol Heights is a class act and has really raised the bar for all car dealerships.