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(28 reviews)

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10,000 Miles Service

Merced KIA provided an excellent service in servicing my car. They are thorough and timely. Staff and technicians are friendly. They need a bigger parking lot. Ray?????

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Love my new car!!

Sou was extremely helpful answering all questions honestly! You could tell he wasn't just trying to sell a car but was making sure we found the best fit for me, my lifestyle, and budget. He was very thorough in explaining how everything works in the car and the purchasing process and was a great host of the facility. Thank you Kia Merced! I'm so excited and beyond happy with my purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Merced kia

Jacob is the man! Anything you want he will make sure it's yours! They go above and beyond to make the customers happy and get you into the vehicle you want!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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#teamKia

Fabian at Merced Kia is the guy to see! He was very professional and informative. He answered all my questions and explained every feature of my new vehicle to me! Exceptional service from these guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2017 Kia Optima *Black

The process of buying a car isn't the easiest thing at times. TrueCar helped me find a great price in which was honored by Merced Kia despite black being a bit more expensive, (who would have known?). I was able to find the car that I truly wanted and ended up leaving completely satisfied. Sou was very helpful and made the process run smoothly and made sure I was getting exactly what I wanted and nothing more or less.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Above and beyond customer service.

I purchased a new car from Merced Kia and they did everything they could to make it happen. Rob went above and beyond any reasonable expectations and made sure we got the vehicle we needed. I visited multiple dealers that day and these guys were the only ones who werent completely full of it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience buying my new Kia!

Great experience buying my new Kia from Sou Saechao at Merced Kia! I am thrilled with my new car and the car buying and financing process. Merced Kia has a great team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Optima

John Lopez was an awesome salesman. I would recommend Merced Kia to anyone wanting to purchase a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New car Owner

Rob Brummell was an excellent sales person. He listened to our wants and needs, very attentive. I will always be grateful for his help in getting me into the car I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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KIA Forte purchase from Rob Brummell, Merced KIA

Exceptional overall experience. We needed to get a new car that fit our needs and our finances. Rob Brummell listened to our input and gave us several options, with pluses and minuses for each. He efficiently guided us through the process, the test drives and the deal negotiations. Art Ornelas is an expert in financing and contract details. Even with our tight financial situation he exhausted every resource to make it work. The salesman and the finance manager at Merced KIA are both exceptional. Thanks also go to those behind the scenes who I missed in this review. Danny Clark

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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