ReviewsWrite a review
Customer service was great.
Customer service was great. My salesperson Victor Guerrero was great at explaining everything on the vehicle and was very helpful. I never felt rushed, they really help you find what you are looking for. All around this is definitely the place to shop.
Laura, Thank You for your 5 star Review, I will be sure to pass along the comments to Victor Guerrero and the team here at Rudolph Volkswagen. Have a great day Dominique Valdez Sales Manager email@example.com
Took my car in for recalls and transmission chexk.
Took my car in for recalls and transmission chexk. Great service. Prompt recommendations. Got oil change while it was there .. fast ,easy , very professional .. 2 thumbs up... thank you!
Los empleados hicieron todo lo posible para que mi carro estuviera listo en el menor tiempo posible y bien hecho el trabajo.
Hola Jorge, ¡agradecemos tu evaluación positiva sobre tu reciente experiencia con nosotros! Háganos saber si hay algo más que podamos hacer por usted; ¡Estamos más que felices de ayudar!
Good service. The facilities are very clean and they?re very customer service oriented.
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Easy buying experience and actually had an inventory, unlike wither dealerships we visited
Hi Jason, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
I'm changing all services to this dealership.
My wife went to the dealership where we bought our Atlas because her vehicle had a noise that she just noticed. Long story short the vehicle had a recall on the stabilization bar, They told her that they could fix it in approximaely 3 weeks if she left the vehicle that day or they could schedule the repair in one and a half months. I scheduled an appointment with Rudolph and they took care of us the next morning l, our SUV was ready in a few hours and the service we received was great. I'm definitely coming back for all my future needs.
Hi Jorge, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Rudolph Volkswagen of El Paso
Buying a used car seen on your web site.
Professional salesman. No pressure. Helped me when I needed it. Answered all my questions.
Hi William, thank you so much for your positive comments about Rudolph Volkswagen of El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mr A Kaplan was very professional and friendly and answered all our questions. We are very happy with the service and our new SUV. Thank you Alan Kaplan
Hi Antonio, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
As always excellent service . I am not if the lady that assisted me is Nancy I don't remember her name but she was very polite helpful. Excellent costumer service.
Hi Hilda, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Bad Customer service experience
Normally, Mr. Carlos takes care of me. He is the best customer service all time. However, I was waiting for over 20 minutes to just get the key, CSR just told me once for she would be right with me and she took care of other customers and other paperwork first. Finally other customer show up, she called for help to her manager, Rachel and that customer was taking care of right away even that customer came 20 minutes late than me. This is real discrimination I felt. All she said was thank you for waiting after this ridiculous treatment. This was very unexceptable customer service.