Gervais Lincoln, Inc.

Reviews

4.8 out of 5 4.8
48 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 17, 2018

    John and Doug, some of the best I have ever worked with, good job Gervais.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 31, 2018

    Very satisfied with the service I got!! I will go back again!! Thank You!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • October 22, 2017

    COMPETENT AND PROFESSIONAL . MET ALL MY SERVICE NEEDS FOR THE VEHICLE AS DISCUSSED AND THE CAR WAS EVEN WASHED AND VACUUMED. PLEASED THE CURTSEY VEHICLE... WAS ALSO PROVIDED.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Good Morning Mr Hegde Thank you for the kind words and we are very happy that we were able to meet all of your needs. Would it be possible for you to... change the Star rating for us to a 5 to match your kind words. Thanks again Your team at GERVAIS Lincoln

  • 5.0 out of 5
    August 25, 2018

    Staff is outstanding and very courtious. I highly reccomend the dealership and will be shopping there next time I am looking for a vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 20, 2018

    Best place ever to have your vehicle serviced for all your needs they do all makes and models

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 9, 2018

    The buying experience was great! But more importantly the service is even better. I bought my Navigator from Gervais in Lowell, MA. During the first winter... I noticed the paint on the wheels was chipping in a couple of places on two wheels. I saw Doug in service and pointed it out to him. Within 24 hours he called me to say Lincoln was sending 4 new wheels, no charge, and he put them on, no charge. So, I can say from experience this is a great dealer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 26, 2018

    One of the reasons I always come back is because I'm always treated like "family " and not just a customer. Gervais personnel from the... owners to the service desk to the mechanics are always great, helpful and very knowledgeable. GREAT PEOPLE = GREAT SERVICE.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 25, 2018

    Very thorough and complete service. My car is running like a top.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 3.0 out of 5
    July 13, 2018

    Car was brought in for new brake install / service. The day after getting new brakes and calipers, we had to return for corrective service. The brake... pedal went almost to the floor, very soft. Service Manager explained a corrective adjustment was made. The following day while on a road trip, heard grinding when applying brakes. Revisited service the following day. The service manager explained that the technician doing the brake install failed to remove all of the outer covering before installing the brake. Repairs / Service at this dealership has been quality. Lately, It seems that a revisit to the service department is necessary after having repairs / service to correct an issue. In the future, these repair technicians should practice a closer inspection for zero defects.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 8, 2018

    I have purchased the 2011 Town Car, 2012 Navigator and 2018 Navigator from Gervais. I would recommend a friend because of the excellent service and sales... staff. I went to Gervais because my previous dealer did not call me back when I requested information for a new Navigator.

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    Came in for service or repair
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