Gervais Lincoln, Inc.

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
69 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 15, 2020

    As always, service was done in a professionally perfect manner. Car was done in a timely manner, returned cleaned and washed. All service was upfront about... concerns and vehicle conditions allowing me to plan future service. Who can ask for anything more.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donna, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service t...o you again! Take care!

  • 5.0 out of 5
    August 24, 2020

    Love the folks at Gervais!!! Amazing customer service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 22, 2017

    COMPETENT AND PROFESSIONAL . MET ALL MY SERVICE NEEDS FOR THE VEHICLE AS DISCUSSED AND THE CAR WAS EVEN WASHED AND VACUUMED. PLEASED THE CURTSEY VEHICLE... WAS ALSO PROVIDED.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Good Morning Mr Hegde Thank you for the kind words and we are very happy that we were able to meet all of your needs. Would it be possible for you to... change the Star rating for us to a 5 to match your kind words. Thanks again Your team at GERVAIS Lincoln

  • 5.0 out of 5
    July 18, 2020

    Gervais Lincoln as always has been very professional is their customer service. The quality of their work has always been great. No negatives here!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joseph, thank you for leaving such a great review and high star rating. It means so much to us to have earned your trust in our business! We hope to s...ee you again in the future! Take care!

  • 5.0 out of 5
    July 13, 2020

    The Aviator is exceeding expectations. The drive is seamless and the comfort is unmatched. A great combination of muscle and luxury. I can tow my boat... easily and have an enjoyable riding experience. We also have a MKX which has a little more spunk but the Aviator has it all! We worked out the driver side headlight that wasn't working (water) and getting a better handle on the electronics.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 10, 2020

    Very friendly, professional dealership. My original purchase negotiation was over the phone and via email. The salesperson was very knowledgeable about... the product and was extremely fair in their negotiations. No BS

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 9, 2020

    After purchasing over 30 vehicles for myself and my business, this has been absolutely the worst experience in customer service and integrity I have ever... experienced. My car has less than 3,000 miles on it, it has failed electronics, safety concerns and leaks profusely when it rains. Lincoln Gervais's attitude is that it is not their problem. DO NOT BUY FROM THIS DEALERSHIP

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 24, 2020

    i PURCHASED A NEW 2020 LINCOLN AVAITOR . on 2/1/20. This car continues to leak every time it rains. The electronics periodoicly malfunction and the dealership... will not help in any way for me to get out of my car purchase although the car has been in the shop 4 times for the same repair in 45 days! If you purchase a car from GERVAIS you will be lied to, treated rudely and lose days from work and drive a lemon that cost 75K. This dealership will not stand behind the product the sell.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 29, 2019

    Good friendly care, would buy another vehicle from this dealer.

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    Does recommend this dealer
    Came in for service or repair
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  • 1.0 out of 5
    November 14, 2019

    I called and brought my vehicle in for a recall service. I was told it would take 3 to 4 hours I brought the car in 9 AM and by noon time they hadn’t even... moved it from the parking space that I parked in. When I made the appointment they told me it would be between three and four hours and I could wait, but that didn’t turn out right! This happened to me one other time in the past year at this dealership .Where I brought the car in to have an oil change,they said it Would take between one and 1 1/2 hours and I could wait for it. After 2 1/2 hours they still hadn’t done the job and I asked about it and they said they didn’t get to it yet. not good customer service to say one thing and mean another. Two strikes and your out with me. I’ll go elsewhere thank you very much!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Jerry, thank you for sharing your feedback. We are disappointed that you have had such a negative experience dealing with us here at Gervais Lincoln. ...We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We take our customers? comments seriously so we hope that you?ll give us a call at (978) 454-5696 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

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