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John and Doug, some of the best I have ever worked with, good job Gervais.
Very satisfied with the service I got!! I will go back again!! Thank You!!!
COMPETENT AND PROFESSIONAL . MET ALL MY SERVICE NEEDS FOR THE VEHICLE AS DISCUSSED AND THE CAR WAS EVEN WASHED AND VACUUMED. PLEASED THE CURTSEY VEHICLE... WAS ALSO PROVIDED.
Good Morning Mr Hegde Thank you for the kind words and we are very happy that we were able to meet all of your needs. Would it be possible for you to... change the Star rating for us to a 5 to match your kind words. Thanks again Your team at GERVAIS Lincoln
Staff is outstanding and very courtious. I highly reccomend the dealership and will be shopping there next time I am looking for a vehicle.
Best place ever to have your vehicle serviced for all your needs they do all makes and models
The buying experience was great! But more importantly the service is even better. I bought my Navigator from Gervais in Lowell, MA. During the first winter... I noticed the paint on the wheels was chipping in a couple of places on two wheels. I saw Doug in service and pointed it out to him. Within 24 hours he called me to say Lincoln was sending 4 new wheels, no charge, and he put them on, no charge. So, I can say from experience this is a great dealer.
One of the reasons I always come back is because I'm always treated like "family " and not just a customer. Gervais personnel from the... owners to the service desk to the mechanics are always great, helpful and very knowledgeable. GREAT PEOPLE = GREAT SERVICE.
Very thorough and complete service. My car is running like a top.
Car was brought in for new brake install / service. The day after getting new brakes and calipers, we had to return for corrective service. The brake... pedal went almost to the floor, very soft. Service Manager explained a corrective adjustment was made. The following day while on a road trip, heard grinding when applying brakes. Revisited service the following day. The service manager explained that the technician doing the brake install failed to remove all of the outer covering before installing the brake. Repairs / Service at this dealership has been quality. Lately, It seems that a revisit to the service department is necessary after having repairs / service to correct an issue. In the future, these repair technicians should practice a closer inspection for zero defects.
I have purchased the 2011 Town Car, 2012 Navigator and 2018 Navigator from Gervais. I would recommend a friend because of the excellent service and sales... staff. I went to Gervais because my previous dealer did not call me back when I requested information for a new Navigator.