Reviews
I was pleased how pleasant every one was.
I was pleased how pleasant every one was..They sent a vidieo showing me what was wrong an estimate what the cost was going to be.
I was pleased how pleasant every one was.
I was pleased how pleasant every one was..They sent a vidieo showing me what was wrong an estimate what the cost was going to be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Dwight Johnson Service Manager 262-409-2600
Electric and speaker issues within vehicle Bought brand
Electric and speaker issues within vehicle Bought brand new car and brought it back more 4 times .
Electric and speaker issues within vehicle Bought brand
Electric and speaker issues within vehicle Bought brand new car and brought it back more 4 times .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I really like the videos that the mechanics send out with
I really like the videos that the mechanics send out with an explanation of what the problem was and the fix. Been treating me good!
I really like the videos that the mechanics send out with
I really like the videos that the mechanics send out with an explanation of what the problem was and the fix. Been treating me good!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dwight Johnson Service Manager 262-409-2600
Jain was communicative and shared what the issue could
Jain was communicative and shared what the issue could be. Then determine what it was and then reached out to me. Really happy with the result
Jain was communicative and shared what the issue could
Jain was communicative and shared what the issue could be. Then determine what it was and then reached out to me. Really happy with the result
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600
8am brought my 2019 Yukon XL in to service Transmission
8am brought my 2019 Yukon XL in to service Transmission both differentials and transfer case, oil change tire rotation and multi point inspection Was told it would take 2-3 hours. 11:39 Texted their system to see if car was done-recieved no response 12:18pm called service dept told they are working on it and they will contact me when done 2:23pm called service dept again and was told the guy was working on 2 cars at the same time and he will have mine finished in 30 minutes They would send someone to pick me up at 3pm I live 10 minutes away 3:30 I'm in service dept one other customer was being helped by the rep that was handling my car. The other 2 service reps were at their desks, never bothered to say anything to me for a while or even offer to help me until I finally got eye contact with the rep named Jason. I said I was there to pick up my Yukon and he turned to my rep who was still helping another client. She told him my paperwork was in the basket. He grabbed it and walked me to the counter to pay. He gave no explanation of what was done or breakdown of the charges as is customary when picking up a car. When the clerk told me the amount of almost $1000, I decided I wanted an explanation or understanding from the service dept. So I walked back to service dept but my rep was not at her desk, so I addressed the rep at the next desk, Jason. I asked if there was any reason he did not go over the paperwork with me. He said didn't my rep do that. I said no. I said I was told it would take 2-3 hours and that was 7 1/2 hours ago. the only communication I had was they are working on it and He is working on 2 cars at the same time. Jason replied she will be back shortly. I waited a few minutes and became impatient, so I went back to the cashier's desk and paid the bill. I walked back to the service dept to see if my rep had returned. She had not but Jason had his back to me and was talking to the other rep. He said with an attitude "It's not my problem Don't xxxxing complain to me" Jason then turned around and saw me. I said "I heard that. I am never coming back here again. I am done with Boucher GMC!" and left. It should be noted that Jason has been there several years and my interactions are never pleasant with him. He is annoyed half the time whenever asked questions. In fact about 4 years ago when I had my engine replaced (under warranty) I had a disagreement with Jason. When I picked up the Yukon he was going over the paperwork. The paperwork had stated it was a rebuilt engine. They had my car for many months stating they were trying to locate a new engine which was difficult (covid times) They entire time they always stated new engine. Not once did they mention a rebuilt engine. So when I stated that to him Jason point blank told me a rebuilt engine is a new engine. We argued and he was insistent and arrogant. I may be a woman but I am not ignorant,. Calling a rebuilt engine new is like calling a refurbished appliance new or remodeled home new. It simply isn't true. It is "like new" but it is not new. I cannot believe Jason continues to hold a job in customer service. We will not be returning to any of the Boucher car dealerships. I had continued to give them a chance but I am done. I hope this helps others avoid the aggravation I have experienced
8am brought my 2019 Yukon XL in to service Transmission
8am brought my 2019 Yukon XL in to service Transmission both differentials and transfer case, oil change tire rotation and multi point inspection Was told it would take 2-3 hours. 11:39 Texted their system to see if car was done-recieved no response 12:18pm called service dept told they are working on it and they will contact me when done 2:23pm called service dept again and was told the guy was working on 2 cars at the same time and he will have mine finished in 30 minutes They would send someone to pick me up at 3pm I live 10 minutes away 3:30 I'm in service dept one other customer was being helped by the rep that was handling my car. The other 2 service reps were at their desks, never bothered to say anything to me for a while or even offer to help me until I finally got eye contact with the rep named Jason. I said I was there to pick up my Yukon and he turned to my rep who was still helping another client. She told him my paperwork was in the basket. He grabbed it and walked me to the counter to pay. He gave no explanation of what was done or breakdown of the charges as is customary when picking up a car. When the clerk told me the amount of almost $1000, I decided I wanted an explanation or understanding from the service dept. So I walked back to service dept but my rep was not at her desk, so I addressed the rep at the next desk, Jason. I asked if there was any reason he did not go over the paperwork with me. He said didn't my rep do that. I said no. I said I was told it would take 2-3 hours and that was 7 1/2 hours ago. the only communication I had was they are working on it and He is working on 2 cars at the same time. Jason replied she will be back shortly. I waited a few minutes and became impatient, so I went back to the cashier's desk and paid the bill. I walked back to the service dept to see if my rep had returned. She had not but Jason had his back to me and was talking to the other rep. He said with an attitude "It's not my problem Don't xxxxing complain to me" Jason then turned around and saw me. I said "I heard that. I am never coming back here again. I am done with Boucher GMC!" and left. It should be noted that Jason has been there several years and my interactions are never pleasant with him. He is annoyed half the time whenever asked questions. In fact about 4 years ago when I had my engine replaced (under warranty) I had a disagreement with Jason. When I picked up the Yukon he was going over the paperwork. The paperwork had stated it was a rebuilt engine. They had my car for many months stating they were trying to locate a new engine which was difficult (covid times) They entire time they always stated new engine. Not once did they mention a rebuilt engine. So when I stated that to him Jason point blank told me a rebuilt engine is a new engine. We argued and he was insistent and arrogant. I may be a woman but I am not ignorant,. Calling a rebuilt engine new is like calling a refurbished appliance new or remodeled home new. It simply isn't true. It is "like new" but it is not new. I cannot believe Jason continues to hold a job in customer service. We will not be returning to any of the Boucher car dealerships. I had continued to give them a chance but I am done. I hope this helps others avoid the aggravation I have experienced
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Dwight Johnson Service Manager 262-409-2600
8am brought my 2019 Yukon XL in to service Transmission
8am brought my 2019 Yukon XL in to service Transmission both differentials and transfer case, oil change tire rotation and multi point inspection Was told it would take 2-3 hours. 11:39 Texted their system to see if car was done-recieved no response 12:18pm called service dept told they are working on it and they will contact me when done 2:23pm called service dept again and was told the guy was working on 2 cars at the same time and he will have mine finished in 30 minutes They would send someone to pick me up at 3pm I live 10 minutes away 3:30 I'm in service dept one other customer was being helped by the rep that was handling my car. The other 2 service reps were at their desks, never bothered to say anything to me for a while or even offer to help me until I finally got eye contact with the rep named Jason. I said I was there to pick up my Yukon and he turned to my rep who was still helping another client. She told him my paperwork was in the basket. He grabbed it and walked me to the counter to pay. He gave no explanation of what was done or breakdown of the charges as is customary when picking up a car. When the clerk told me the amount of almost $1000, I decided I wanted an explanation or understanding from the service dept. So I walked back to service dept but my rep was not at her desk, so I addressed the rep at the next desk, Jason. I asked if there was any reason he did not go over the paperwork with me. He said didn't my rep do that. I said no. I said I was told it would take 2-3 hours and that was 7 1/2 hours ago. the only communication I had was they are working on it and He is working on 2 cars at the same time. Jason replied she will be back shortly. I waited a few minutes and became impatient, so I went back to the cashier's desk and paid the bill. I walked back to the service dept to see if my rep had returned. She had not but Jason had his back to me and was talking to the other rep. He said with an attitude "It's not my problem Don't xxxxing complain to me" Jason then turned around and saw me. I said "I heard that. I am never coming back here again. I am done with Boucher GMC!" and left. It should be noted that Jason has been there several years and my interactions are never pleasant with him. He is annoyed half the time whenever asked questions. In fact about 4 years ago when I had my engine replaced (under warranty) I had a disagreement with Jason. When I picked up the Yukon he was going over the paperwork. The paperwork had stated it was a rebuilt engine. They had my car for many months stating they were trying to locate a new engine which was difficult (covid times) They entire time they always stated new engine. Not once did they mention a rebuilt engine. So when I stated that to him Jason point blank told me a rebuilt engine is a new engine. We argued and he was insistent and arrogant. I may be a woman but I am not ignorant,. Calling a rebuilt engine new is like calling a refurbished appliance new or remodeled home new. It simply isn't true. It is "like new" but it is not new. I cannot believe Jason continues to hold a job in customer service. We will not be returning to any of the Boucher car dealerships. I had continued to give them a chance but I am done. I hope this helps others avoid the aggravation I have experienced
8am brought my 2019 Yukon XL in to service Transmission
8am brought my 2019 Yukon XL in to service Transmission both differentials and transfer case, oil change tire rotation and multi point inspection Was told it would take 2-3 hours. 11:39 Texted their system to see if car was done-recieved no response 12:18pm called service dept told they are working on it and they will contact me when done 2:23pm called service dept again and was told the guy was working on 2 cars at the same time and he will have mine finished in 30 minutes They would send someone to pick me up at 3pm I live 10 minutes away 3:30 I'm in service dept one other customer was being helped by the rep that was handling my car. The other 2 service reps were at their desks, never bothered to say anything to me for a while or even offer to help me until I finally got eye contact with the rep named Jason. I said I was there to pick up my Yukon and he turned to my rep who was still helping another client. She told him my paperwork was in the basket. He grabbed it and walked me to the counter to pay. He gave no explanation of what was done or breakdown of the charges as is customary when picking up a car. When the clerk told me the amount of almost $1000, I decided I wanted an explanation or understanding from the service dept. So I walked back to service dept but my rep was not at her desk, so I addressed the rep at the next desk, Jason. I asked if there was any reason he did not go over the paperwork with me. He said didn't my rep do that. I said no. I said I was told it would take 2-3 hours and that was 7 1/2 hours ago. the only communication I had was they are working on it and He is working on 2 cars at the same time. Jason replied she will be back shortly. I waited a few minutes and became impatient, so I went back to the cashier's desk and paid the bill. I walked back to the service dept to see if my rep had returned. She had not but Jason had his back to me and was talking to the other rep. He said with an attitude "It's not my problem Don't xxxxing complain to me" Jason then turned around and saw me. I said "I heard that. I am never coming back here again. I am done with Boucher GMC!" and left. It should be noted that Jason has been there several years and my interactions are never pleasant with him. He is annoyed half the time whenever asked questions. In fact about 4 years ago when I had my engine replaced (under warranty) I had a disagreement with Jason. When I picked up the Yukon he was going over the paperwork. The paperwork had stated it was a rebuilt engine. They had my car for many months stating they were trying to locate a new engine which was difficult (covid times) They entire time they always stated new engine. Not once did they mention a rebuilt engine. So when I stated that to him Jason point blank told me a rebuilt engine is a new engine. We argued and he was insistent and arrogant. I may be a woman but I am not ignorant,. Calling a rebuilt engine new is like calling a refurbished appliance new or remodeled home new. It simply isn't true. It is "like new" but it is not new. I cannot believe Jason continues to hold a job in customer service. We will not be returning to any of the Boucher car dealerships. I had continued to give them a chance but I am done. I hope this helps others avoid the aggravation I have experienced
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Dwight Johnson Service Manager 262-409-2600
Great!
Great!! Did everything they could to make it a pleasurable car buying experience! Great job to the team at Boucher BGMC
Great!
Great!! Did everything they could to make it a pleasurable car buying experience! Great job to the team at Boucher BGMC
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Buick GMC of Waukesha! Scott Teigland General Sales Manager 262-409-2600
Sales process of my new-to-me GMC was flawless!
Sales process of my new-to-me GMC was flawless! Nick, Scott, and Cory were nothing less than top notch
Sales process of my new-to-me GMC was flawless!
Sales process of my new-to-me GMC was flawless! Nick, Scott, and Cory were nothing less than top notch
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Boucher Buick GMC of Waukesha! Scott Teigland General Sales Manager 262-409-2600
My appointment was scheduled quickly when the part for my
My appointment was scheduled quickly when the part for my recall issue was received. Everyone from the greeter when I arrived to my review of what was done was courteous and made sure all my questions were answered.
My appointment was scheduled quickly when the part for my
My appointment was scheduled quickly when the part for my recall issue was received. Everyone from the greeter when I arrived to my review of what was done was courteous and made sure all my questions were answered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Buick GMC of Waukesha. Dwight Johnson Service Manager 262-409-2600
Oil change was easy to schedule and was able to get in on
Oil change was easy to schedule and was able to get in on short notice. Service was fast and car was was a bonus.
Oil change was easy to schedule and was able to get in on
Oil change was easy to schedule and was able to get in on short notice. Service was fast and car was was a bonus.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600