Reviews
Very disappointing.
Very disappointing. This truck was purchased new from this dealership by my neighbor and I bought it from my neighbor. It has something like 67,000 miles on it when I got it. It was not long after, the check engine light came on so took it to Auto Zone to see what code(s) it was throwing (p19 and P21). Also, the fuel gauge stopped working. They said a wire fell off the fuel pump. So they fixed that for $900. Service rep said that might fix it. Drove it home and check engine light came on again. Called Boucher and they said bring it in. This time they said it was the variable valve timing system (I already had Auto Zone tell me that the first time). Service rep said they didn’t want to just start putting it parts to see what it was. She said the tech spent 6 hours diagnosing the issue but it would cost $6,000 to fix it and the warranty died at 62,900 miles (it had 69,000 on it at This point). They would not contact GM as that was my problem. Rather than going through and correcting the easy fixes, they started from the worst possible issues and replaced everything that it could possibly be. Was it actually $6,000 of work and parts? I seriously doubt it because the trust factor at this point was totally gone. I contacted GM customer service twice now and all I’ve heard back is crickets. I will continue to contact them to see if GM will do anything. I’ve been a GM guy all of my life but this experience has been extremely disappointing but one things for sure, I will never do business with this dealership ever again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dave, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Dwight Johnson Service Manager 262-409-2600
Not interested No Wonderful nice kind helpful.
Not interested No Wonderful nice kind helpful. I shouldn't have to write something if I don't want to
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dwight Johnson Service Manager 262-409-2600
We were treated fairly and appreciated the service
We were treated fairly and appreciated the service provided . We would refer this dealership to anyone who would ask.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Buick GMC of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Dwight Johnson Service Manager 262-409-2600
One of the best i ever too.
One of the best i ever too. Great service. Fantastic customer service i ever had. Thanks
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dwight Johnson Service Manager 262-409-2600
I HAVE WORKED WITH THE SALES DEPT.
I HAVE WORKED WITH THE SALES DEPT. ON PREVIOUSLY OWNED Buick's AND ALWAYS FELT THEY DID A GOOD JOB.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dwight Johnson Service Manager 262-409-2600
Service people are not attentive to the customer.
Service people are not attentive to the customer. Their accuracy and efficiency needs work. Felt like I was being a burden to them by bringing my vehicle to their service center. I would probably would say it is was one worst customer friendly service centers.
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- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Dwight Johnson Service Manager 262-409-2600
Sales process was seem less as both sales staff did an
Sales process was seem less as both sales staff did an excellent job at working with me through the process. The vehicle Was in immaculate condition on delivery. The final price was very fair and I received a decent amount for my trade in. Tanner spent over an hour with us explaining all of the technology and paired up both our phones. I would highly recommend this dealership to others.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tanner and our team, and we look forward to working with you again. Dwight Johnson Service Manager 262-409-2600
They are always friendly upon arrival and explain the
They are always friendly upon arrival and explain the service that will be done. I really like that they added a video of the assessment.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dwight Johnson Service Manager 262-409-2600
I had a horrible experience with Jason and the service
I had a horrible experience with Jason and the service team. My onstar module was shorted out while it was in for service, which is now on back order. I’m concerned that I will have continued problems with electronic components going forward because of their negligence
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dwight Johnson Service Manager 262-409-2600
I responded privately on 2/14/25 with my contact information, but nobody ever contacted me from the dealer. I’m not surprised, this is the level of service to be expected with them. The on star module that the dealer shorted out while my truck was in for service must still be on back order as I haven’t heard a peep from the dealer. I’ve also had a handful of issues with other electronic components since they shorted the on star module out and I’m now beyond the manufacturer warranty period. Thanks Boucher GMC Waukesha! I look forward to dealing with electrical issues going forward!
Great dealership and staff!
Great dealership and staff! Made my purchase process very easy and straight forward! Would use again and recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marc, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Buick GMC of Waukesha! Dwight Johnson Service Manager 262-409-2600