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Excellence Auto Direct

3.6
(317 reviews)
Visit Excellence Auto Direct
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
2020 consumer dealer award View 1 awards
2020 consumer dealer award
(214) 504-3826 (214) 504-3826

Inventory

See all 227 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2013.
Excellence Auto Direct is a family-owned auto dealership offering the finest selection of used cars in Addison Texas. Since our establishment in 2002 we have been dedicated to provide a truly exceptional service and car buying experience for our clients. We have built our dealership around core values and principles of honesty and integrity. Our management and staff work everyday to ensure our clients are provided with top quality services and products.
Client satisfaction remains our top priority and all our efforts go to create a pleasant comfortable and unforgettable car buying experience for them. Located at 15510 Midway Rd. Addison TX.
Check out our excellent customer service quality maintenance care and extensive luxury inventory!

Service center

Phone number (214) 504-3826

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–4:30pm
Sunday
Closed

Reviews

3.6
(317 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Price at the dealership was higher than posted online.

Price at the dealership was higher than posted online. Then told there was a $2,499 dealer mark-up. I immediately left and wondered how they ever sell a car with such tactics. A fair price on the internet turned into completely over-priced vehicle.l very quickly.

1.0

Price at the dealership was higher than posted online.

Price at the dealership was higher than posted online. Then told there was a $2,499 dealer mark-up. I immediately left and wondered how they ever sell a car with such tactics. A fair price on the internet turned into completely over-priced vehicle.l very quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

What a great experience we had with this dealership.

What a great experience we had with this dealership. My wife just bought a 2019 BMW X3 and everyone in the dealer were so helpfull in the process. Mlik, the finance manager helped us to get the best rate possible. Highly recommended.

5.0

What a great experience we had with this dealership.

What a great experience we had with this dealership. My wife just bought a 2019 BMW X3 and everyone in the dealer were so helpfull in the process. Mlik, the finance manager helped us to get the best rate possible. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Bought a cargo van for our company and had a great

Bought a cargo van for our company and had a great experience! Buying another one next month!

5.0

Bought a cargo van for our company and had a great

Bought a cargo van for our company and had a great experience! Buying another one next month!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Very pleased with my experience at this dealership.

Very pleased with my experience at this dealership. Isaac Kennedy was outstanding! Great personality and very knowledgeable!

5.0

Very pleased with my experience at this dealership.

Very pleased with my experience at this dealership. Isaac Kennedy was outstanding! Great personality and very knowledgeable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

I saw a Cadillac Escalade in cars.

I saw a Cadillac Escalade in cars.com and went to check the car, Bobby was my sales person. He explained the process to me and an hour later I drove home with my new Escalade. I highly recommend this dealership. Carlos Ware

5.0

I saw a Cadillac Escalade in cars.

I saw a Cadillac Escalade in cars.com and went to check the car, Bobby was my sales person. He explained the process to me and an hour later I drove home with my new Escalade. I highly recommend this dealership. Carlos Ware

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great dealer ship and amazing sales people I was greeted

Great dealer ship and amazing sales people I was greeted at the door with great energy and left with a car I was satisfied with

5.0

Great dealer ship and amazing sales people I was greeted

Great dealer ship and amazing sales people I was greeted at the door with great energy and left with a car I was satisfied with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great dealer ship we came in looking to get a car for our

Great dealer ship we came in looking to get a car for our daughter as a graduation gift and Limon was our salesman and he was great help and the owner Matt was also great help as far as making sure we were satisfied with our purchase

5.0

Great dealer ship we came in looking to get a car for our

Great dealer ship we came in looking to get a car for our daughter as a graduation gift and Limon was our salesman and he was great help and the owner Matt was also great help as far as making sure we were satisfied with our purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Really nice experience buying a car from these guys my

Really nice experience buying a car from these guys my salesman Limon was great help and very patient with me and answered all my questions. he made it easier buying a car !!

5.0

Really nice experience buying a car from these guys my

Really nice experience buying a car from these guys my salesman Limon was great help and very patient with me and answered all my questions. he made it easier buying a car !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Really nice experience buying a car from these guys my

Really nice experience buying a car from these guys my salesman Limon was great help and very patient with me and answered all my questions. he made it easier buying a car !!

5.0

Really nice experience buying a car from these guys my

Really nice experience buying a car from these guys my salesman Limon was great help and very patient with me and answered all my questions. he made it easier buying a car !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Dealership is very dishonest in their vehicle price

Dealership is very dishonest in their vehicle price listings. The price shown on multiple online sites is several thousand less than the actual price they are going to charge you at time of purchase. The company purposefully fails to disclose to you that all it's vehicles are "certified" and the cost is an additional $2500. This additional cost is mentioned nowhere until you actually sit down with a sales rep. Wow. I was caught competently by surprise and couldn't believe they were actually trying to sell a vehicle this way......Totally deceptive business practices. I hope this garbage dealership goes under soon. Don't waste your time with them.

1.0

Dealership is very dishonest in their vehicle price

Dealership is very dishonest in their vehicle price listings. The price shown on multiple online sites is several thousand less than the actual price they are going to charge you at time of purchase. The company purposefully fails to disclose to you that all it's vehicles are "certified" and the cost is an additional $2500. This additional cost is mentioned nowhere until you actually sit down with a sales rep. Wow. I was caught competently by surprise and couldn't believe they were actually trying to sell a vehicle this way......Totally deceptive business practices. I hope this garbage dealership goes under soon. Don't waste your time with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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See all 317 reviews