Excellence Auto Direct

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(308 reviews)
Visit Excellence Auto Direct
Sales hours: 9:00am to 8:00pm
View all hours
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday Closed
(214) 504-3826 (214) 504-3826


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About our dealership

This seller has been on Cars.com since December 2013.
Excellence Auto Direct is a family-owned auto dealership offering the finest selection of used cars in Addison Texas. Since our establishment in 2002 we have been dedicated to provide a truly exceptional service and car buying experience for our clients. We have built our dealership around core values and principles of honesty and integrity. Our management and staff work everyday to ensure our clients are provided with top quality services and products.
Client satisfaction remains our top priority and all our efforts go to create a pleasant comfortable and unforgettable car buying experience for them. Located at 15510 Midway Rd. Addison TX.
Check out our excellent customer service quality maintenance care and extensive luxury inventory!


(308 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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No character, typical used car dealer bs

Had deposit, was happy to pay list, then they added $2500 on fees for doing nothing at all. Wouldn’t sell me the car for what it was listed at.


Run Away - Horrible Busines

Charge more at least $2500 more than advertised price. We waisted time and money on looking at a vehicle we thought was the price advertised but then they add a mandatory car care package. Bait and switch SCAMMERS Canceled the purchase.



I would recommend looking for a vehicle elsewhere. Went online and found a 2022 Nissan Frontier at this dealership for 27,891 took it out for the test drive and felt it would be a good fit for my company. Salesman named Austin who was a good person pulled up what the price was going to be and there was a 2500 Car Care package tacked on the price for a truck that had 2081 miles (BS fee) you had no option on this after talking with the owner he said he was they brought it down 700 dollars. After a bit of telling them I would not pay this, and they put one price online and bait and switch to another price. I really would not waste your time with this company Go shop elsewhere!! There is a lot more to this but not going into it


Fraudulent Pricing

Dealership publishes fraudulent Autotrader prices to get you in the door, then add $3,000+ in non-negotiable dealer fees the car. Seeing an advertised price of $23,000 for a 2017 Mustang and being presented an offer of almost $29,000 was shocking. Plus, they were aware my son and I were driving 7 hours round trip to purchase the car and never notified us until we arrived despite taking to them two times on the day of our appointment. Manager stated he wasn't responsible for Autotrader pricing. This place is a joke, do yourself a favor and shop anywhere but here.


Price Is a Scam!! Thousands in extra fees added!!

BEWARE: The price of the car on cars.com is NOT accurate! They add a "Customer Care Package" to the price which you only see on their website or if you talk with them. And BTW, it's not an optional package. It's mandatory because it's how they recoup costs to fix up the vehicle. It's how they get by with a sea price that looks so low. So I flew in from out of town, test drove, and then they told me it was going to cost me an additional $2500 than I exp because of the "Customer Care Package." I'm telling you, it's typical used car salesman tactics at it's finest. I will NEVER go back to this place! Employees are nice, but I won't give their owners or their marketing dept a dime for this shady tactic!! Thankfully I found a vehicle I liked better for a better price from a different dealer later that day. Too bad for this company, but it worked out best for me. Otherwise, it would've been a wasted trip including plane ticket and hotel.


Everyone at the dealership where very nice.

Dora was great with my son while we where waiting. I would come back to her if I was going to buy a car. Awsome


Use caution when dealing with this company

Be VERY cautious when dealing with this company. I thought I was dealing with a reputable group after reading their google reviews but my experience has been the furthest from excellent. Look at my profile and reviews and you will find I am the opposite of an unpleasable consumer and don't believe I have ever left a 1 star review until today. I purchased a van from them remotely but I looked at the photos and did not see any damage, I asked several times about its condition and was assured by the sales person Austin the $2k Car Care Package Covers the costs of ensuring the vehicles they sell are in excellent condition. I asked if there was any damage or nonworking items on the vehicle and was assured it was in top condition. Fast forward to the purchase. I used another company to finance the purchase and it took a little bit but all went through without issues. I flew one of my employees up to pick up the van and upon arrival, there is a dent in the rear of the vehicle and after getting on the road, he found the A/C doesn't work and the control panel is malfunctioning. I called to report this to the dealership and to work out some resolution to these issues but was immediately told by the sales person Austin and the manager Cameron, "Their hands are tied because I used another company to purchase and finance the van." At no point was I notified this would change the backing of the dealership. I own several companies and understand "stuff happens" which is why I always provide the opportunity to make it right and move forward. Excellence Auto Group has shown it is not a group of excellence but one of shady business practices. Be VERY cautious when dealing with this company.


Five stars all around and more. Couldn’t be happie

Jason Johnson is everything you ever want in a salesman . My whole family was pleased with him. My daughter is calling him next aye boy


Don't Finance

The salesman Roy was excellent upfront and Honest. Please get your own financing. I had my own and they claimed to beat the rate. After asking to try only once they couldn't. The Finance manager ran my wife's credit two additional times without notifying her, resulting in extra inquires. When asked why he became rude and loud over the phone.


Ms. Rhodes

I purchased a 2016 Mercedes-Benz C300 4maticat the Euless location. Dora Sustaita was my Sales Rep., she was extremely knowledgeable and helpful during the process. She was straight forward and did an outstanding job with my purchase. Limon assisted me in finance--An awesome experience. If considering a purchase I would highly recommend contacting Dora!

See all 308 reviews