Excellence Auto Direct

The price doesn’t include an additional $2500 that they tack on to the price.

Dealt with an extremely rude salesman named Caden. Worst customer service I’ve ever seen. Will not be looking at this lot in the future. Other bad reviews online I should have noticed before reaching out to them

Do not purchase a vehicle here. I purchased a vehicle on May 9th and hours after I drove off the lot, The oil light came on so I got an oil change, hoping that it would help well it did not. On May 18th The check engine light came on so we took it to AutoZone and got a report. We were told that we needed a valve covered gasket and another part. There was no check engine light on when we got the vehicle mind you. We took it to a mechanic and they told us that it was internal engine failure caused by someone not taking care of the car for a very long time. I had to pay $500 for them to tell me this.. I tried to contact the dealership and I was ignored until today and then I was on hold for 30 minutes. Had to hang up and call back and wait another 10 to speak to a very rude manager that said that they doing anything. The Sales Guy Austin also told me that I could pay for all repairs upfront, and they would gladly fix it. I cannot believe that this dealership would treat their customers this way. I was also told by my mechanic that codes were cleared off, but he could see them on the memory. I am disgusted at this dealership and how they handled things. I was calm and told them I was willing to work with them and they chose not to do anything so I will be handling this through the fraud department at Westlake. I will also be reporting them to the Better Business Bureau..do not go to this dealership.

This place is horrible. Do not shop here. I was sold a 2013 Ford F150 in May and I have made two payments on it and it has internal engine failure. I was blamed for the problem and was told that internal engine failure can happen in two months when that is incorrect and false information. My mechanic told me that codes were cleared off the truck and a few hours after we left the dealership. The oil light came on so we got an oil change hoping that would fix the problem. Well it didn’t the check engine light came on May 18 so we took it to AutoZone to see what was wrong and they told us to replace the engine variable valve timing solenoid. That was done. Still didn’t help or fix the problem so we took it to the shop and after paying $500, I was told that it has internal engine failure. I was ignored by my sales person Austin for over a week when I let him know that I had the problem then today he finally contacted me back and told me that I could pay upfront for services and they would fix it then I called after work and I was on hold for 30 minutes. No one came to the phone. I had to call back and I got the rudest manager who pretty much told me that they weren’t gonna do anything. I didn’t buy the extended warranty and that it was my fault for not taking care of the truck. This place is literally disgusting and I will be handling this through the fraud department at Westlake. Do not purchase a vehicle here… you will get stuck in a contract and be paying on a card that doesn’t work.

This dealership does shady business, here's why: I purchased a Dodge ram promaster 2023 and they intentionally issued me the wrong key fob thats not compatible with with the Dodge Ram. They key was an after market key. I didn't know this when I bought the vehicle. I discovered this a month after when the key wouldn't lock or unlock the doors. I had to pay a lock Smith to unlock the doors for $142. The lock Smith revealed that the key was after market. The key inside the fob (emergency key) did not even fit the door to unlock the door. So I called the dealership and tried to resolve this and they indicated that the AS IS CONTRACT justified their shady dealings. If you decide to do business with them you must check everything and I mean everything, something even as small as the key!!! But im going to pursue a claim based on deception im not done yet!!!

Great selection, fast response and very knowledgeable staff! Three vehicles have been purchased so far for my business and personal use.

Avoid this place. They add 2500.00 dollars to the price and pretend is is just a standard business practice that everyone does.

I called 4 times ask simple questions. About buying extended warranty. Call the financial office no call back Last call I got its a holiday. No time to play games.

The guys were super professional, they really made me feel like my time mattered! They’re super helpful with the financing as well, keeping everything quick and easy.

Good, simple, and easy transaction was in and out in an hour. Would buy here again 🫡