Reviews
I haven’t had an experience yet because the car I called
I haven’t had an experience yet because the car I called about was not being sold due to maintenance needed in the vehicle. Luis said he will call me when the vehicle is ready to sell but no follow up has been done…
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I came up to see a car you had advertised for $4700 made
I came up to see a car you had advertised for $4700 made an appointment for 10:30 the following we drove 2 1/2 hours talked to man then a lady they said that car is now $6300??? My daughter in-law still wanted it and we had cash, but we were told they don't take cash!! we went to bank got a certified check, got back I go to pay & and they give me paperwork and now the cars over $8000??? I hope you post this but the way you do business you probably wont!! I will never rent from Hurtz again and I will tell all my traveling friends & family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I bought a used Honda from Hertz back in August, Julianna
I bought a used Honda from Hertz back in August, Julianna was my saleslady. She was professional, courteous, friendly, helpful,and patient. She was able to answer all my questions. The manager that was on duty there was also great with good qualities as well. They knew l was pressed for time so put in extra effort to get the paperwork done so l could get back to North Florida before dark! Even the man that detailed the car was a big help too ! So l appreciate all the extra help l got from everyone there. Most of all, l love my car!! Have told friends that it's worth the drive to go there for your new car!! Thank you again. Roxanna Stuhr PSJ, FL .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
WARNING Stay AwayVery Bad Cars
****Warning**** all certified Uses Autos, cars. A LIE. Had an gurantee,lied to me. They have so called mechanics on site??? For what,if cars are low miles. These hard driven rental cars. No return from The Manager Matt,and salesman Jim West. Car had to be tow to a diffrent mechanic. Battery ewas bad. They lied to me claiming alternator. Was the battery they were suppose to replace. Please stay away from this Bad auto sales.****Advertencia**** todos los usos certificados Autos, automóviles. UNA MENTIRA. Tenía una garantía, me mintió. ¿Tienen los llamados mecánicos en el sitio? ¿Para qué, si los coches tienen pocos kilómetros? Estos coches de alquiler de conducción dura. No hay retorno del gerente Matt y el vendedor Jim West. El coche tuvo que ser remolcado a otro mecánico. La batería estaba mala. Me mintieron reclamando alternador. ¿Era la batería que se suponía que debían reemplazar? Manténgase alejado de estas malas ventas de automóviles.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Customer Service
The Hertz website gives you the full price of the car (fees and taxes included) which helped me compare the cost of cars at other dealerships. Jim at Hertz car sales was straightforward, honest, and fun to talk to. I never felt like I was being pressured to buy. A check engine light appeared on my car a day after purchasing it and their mechanic worked diligently to fix it. Overall, I highly recommend buying from them. Their listed prices may seem more expensive but their full prices are competitive as they charge lower fees than other dealerships.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Great Jim West
I would recommend Jim West for anyone that's looking to purchase a car. He was knowledgeable, friendly, and didn't apply pressure to make a sale. He was truly genuine and I thank him for that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Toyota Highlander 2019 damage
We bought a 2019 Highlander, had it about a week and washed and waxed it. Noticed two different paint tones and overspray on the chrome from a repair paint job. A no time during the process we we told the car had been in a wreck, there was no disclosure regarding this. Still waiting for a call from the salesman who worked with us. This whole process is a nightmare.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
I bought my first car from there and it was a great experience all around, No BS, easy and simple process. JIM WEST IS THE MAN 👏
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad Jim West was able to provide such a great buying experience. Thank you for taking the time to leave this kind review, Christian. We hope you'll keep us in mind if you're ever in the market again.
Jim West is the way to go!
This is the second time my family comes to Hertz Car Sales Tampa to purchase a car and Jim West took care of us both times. He made the car buying process extremely easy, fun, and pleasant. I'd recommend getting your used car from here and with Jim West.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave this review. We can't wait to see you again. We'll pass on the compliments to Jim and the team there.
Excellent Car Buying Experience
This is the fourth car we've bought from Hertz Tampa in the last two years. Jim West has been our salesman for each vehicle that we have purchased. His attention to detail is incredible. If you are thinking or planning on purchasing a vehicle from Hertz make sure to ask for Jim West you will not be disappointed. Also, cannot say enough about Rodney the general manager. He took care of all our trade in needs and financing. Jim and Rodney were a breath of fresh air to deal with. We will definitely be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad Jim was able to exceed all of your expectations, Jason. We will pass on the compliments to his management team. Thank you for leaving this wonderful review. We hope we can keep up the great service the next time you are in the market.