I’m giving them one star because I can’t give them zero. Marty who I believe is the manager there is a fast talking and very rude employee. When negotiating... on the price of the truck I presented a coupon from the manufacturer to try to get the price of the vehicle lower, Marty’s response to the coupon was “I don’t have time for this sh*t”. The ONLY reason I went through with the purchase is that the truck I bought was very hard to find and there wasn’t another one on the west coast. Marty will tell you one thing and flatter you with his lips, but in the end he will do what’s best for him. If you buy from this dealership, stay on your toes and be aware of what’s happening. I was never sent an email so that I could review my purchase through Ram or through the dealership even after requesting one several times from Marty. I Purchased this truck over a year ago so I’ve had plenty of time to reflect on my experience, so this review is not “in the heat of the moment”. Anybody can gain a customer one time, but a good business knows how to keep a customer. I will not be back Lodi Chrysler and Marty.
I had shopped inventory from about 23 dealerships in the region. Contacted several and beyond the automated response from most Lodi followed up both automated... and from people who would actually talk negotiate and keep it real. Browning through the internet department actually gave me a bottom line price from what we could see i qualified for in terms of Black Friday and 2019 closeouts. I had my eye on 1 preferred color and what I thought was all features I wanted. Read up close again no rear sensor. Being a full size truck guy for over 20 years i had grown to appreciate that feature that kept me out of a few incidents. When we arrived at dealership saw the one we had spoke about parked up front ready to go. Chuck Bartman greeted me sent us to Browning as we arrived late in evening during hurricane like weather. I explained my mistake about the feature, there were 3 other Laramies in lot and the other 3 all had rear sensors. Chuck took over got the one i thought looked best. Took us on an extended test drive so i could check the things i had read about and well nothing wrong at all with my fears. We made it back to lot, Browning had been off, waited to ask how I liked that one instead. I loved it so did wife. He said, well we will get you in that, have a good one I must go now. The issue for me was this model was 5000 more than the one i had come in for. I had stretched estimate to the limit for budget, had pre approved financing when i came in, but not great rate. After going back and forth a little came upon agreement for trade in found a few more rebates, it still didnt look like it would be one I could afford. We were close then credit manager found a much better loan which dropped the payments much lower even lower than my truck i was trading in. Well still hurricane like weather Chuck got it ready for delivery with the extra options for the off road package we finished up the paper work. Really helpful was not a bad experience as its usually a marathon when i buy vehicles as my dad was in business for many years. They were patient helpful and we drove off in a much nicer model at a lower price and payment than was expecting. Browning was right, " oh we will get you in to that truck if thats the one you want let us work on it". Had a negative experience with another DCJR dealerhsip month before buying wife new jeep. Wish we had been able to go to Lodi for both. They did a very good job in challenging circumstances. The Laramie is awesome like a truck and luxury car in one. They followed up several times after wards as it has been over a month. Was really hard to get anyone to talk price possibilities or even to talk from many other dealers in area. 3 followed through Lodi got to the point. Great selection nice lounge area. We live about 40 miles away and will return when its time to buy again. We do hold our vehicles a long time and well I am waiting to see what RAM has coming down the road to top the 2019. Great price and just let them keep working be a bit patient. Thanks to Chuck Bartman and Browning for being organized and upfront.
just want to put the word out there that lodi Chrysler Dodge and Jeep is the is the best for service and repair robert is a really good guy kind friendly... and really easy to talk to he's in the service department.
Thank you for your kind words :)
Went into the dealer on a Friday afternoon and the truck was sitting ready to be inspected and test driven. It was a beautiful 2019 Ram 2500 Laramie Mega... Cab. The paperwork portion which usually takes a long time was short and to the point. Definitely coming back if I need a new ride
We went looking for a used Honda at Lodi CDJR and we had Derek as our salesperson. He was very helpful and didn't pressure us at all and they have a great... selection! We had a wonderful experience with him there and we are looking forward to purchasing our next vehicle with him. Thank you so much!
Derek at Lodi CDJR is great and will give you an amazing buying experince! Go and see him and their selection, they have a lot to choice From at great... price.
Excellent work, prompt and efficient. I called roughly a week in advance & got the time slot I needed. I waited for the service to be done & it didn't... take as long as I was prepared to wait - excellent work.
This dealership is worst i have dealt with ever. They told me that their website price is not correct and i should pay 3k more.
This place has the best service. We came wanting to look at some cars and Stephany Ochoa was the best sales person. Friendly, helpful, knowledgeable. Not... your typical pushy car salesperson. We will definitely be back when we are ready to buy!!
Great service and very reliable. Marshall and Norma did and excellent job attending to our needs. They answered our questions and worked with us on pricing... to get the deal done. I would recommend this dealership to anyone looking for a new or used vehicle.