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Exceptional Motorcar

(1,601 reviews)
Visit Exceptional Motorcar
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–5:00pm
Saturday 9:00am–3:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(419) 956-4830 (419) 956-4830

Reviews

(1,601 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Exceptional Motorcar from DealerRater.

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Purchased a 2014 Dodge Challenger SXT

It was a quick and easy purchase from Paul. It was a great first time experience. I would definitely recommend this dealership to other people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best car buying experience ever!

Exceptional Motorcar gave me a great truck for a fair price. They were honest and kept their word throughout this transaction. They took the stress out of buying a vehicle. It is worth the drive to Defiance to conduct business with them! I really can’t say enough good things in this review so will say ...... Call them!! Ask for Shanna or Mike!! Great company! Great people!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing customer service

Doug was so helpful. He was straight to the point and no running in circles. Went in a 10:30 and left at 2:30 with my new vehicle. Love my vehicle and the purchasing process was so straightforward and simple. Definitely would recommend this dealership to anyone and will definitely keep my business with them in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very good.

Jamie stayed in contact with us and our financial representative during our purchase on a daily bases. Very professional, honest and pleasant to deal with. Thank you Jamie.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome

Mike and T.j were just awesome. They are very friendly. Very helpful and understanding. They made sure I was happy and comfortable with the vehicle I was purchasing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Was ok

Every car I bought in my lifetime came with two keys ours one. Not even a fob I feel you should make sure those are included I don’t care if you buy at auction . Yesterday we went to unlock are car with a key like in 70s and alarm went off my wife had no clue what to do dissatisfy. Greg Snyder

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Couldn’t beat the price

We live south of Fort Wayne, IN, and were at a local dealership looking at cars when I found a 2017 Dodge Journey at Exceptionalities Motorcar with less than 10k miles at a great price. I immediately told my wife that we should make the drive to look at it. I called and spoke with Jamie who confirmed they still had the vehicle and said he would have it ready for us. We drove almost 1 1/2 hours one way to look at the car. Jamie was very friendly and helpful and not the stereotypical salesman. TJ was also great. We bought the car and love it and I would recommend Exceptional Motorcar and Jamie to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Helpful

Shanna was super helpful and answered all my questions! Will definitely be sending my friends to her for any vehicles in the future! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Highly Satisfied new owner of F350 Platinum

Doug was very helpful, we arrived around 8:30 am and Doug was there before they opened and he was very pleasant and helping us. I was a young buyer looking at an expensive truck, this is didn’t seem to affect his opinion. He was very professional through the whole transaction and helped us out greatly and was an excellent salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

all In one day

Our salesman Jordan was very professional and friendly. He was a big help in explaining the process. We were impressed with the facilities. We had a positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.