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Exceptional Motorcar

(1,601 reviews)
Visit Exceptional Motorcar
Sales hours: 9:00am to 3:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–5:00pm
Saturday 9:00am–3:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(419) 956-4830 (419) 956-4830

Reviews

(1,601 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Exceptional Motorcar from DealerRater.

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Very friendly.

My experience there was very good they were very fast and friendly and knowledgeable. I would recommend anybody to go there, to buy a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

excellent

We worked with Doug Jones who I would have to say the best salesman we have ever worked with. He worked by phone with us on our trade prior to us even traveling the hour and half with our 3 kids. When we arrived they were ready for us they worked fast and didn't have to make car shopping and purchasing and whole day experience. I would recommend this lot to anyone everyone was very nice, easy to work with and not pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Professional and personable

Exceptional motorcar personified what I was looking for from a dealer. Asked questions on our wants, boundaries on cost and mileage, and a huge inventory to choose from. The sales staff was not pushy or arrogant. Found what we wanted. All in all, a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Nice salesman deals depend on vehicle

The reason I say on depends on vehicle is the amount of work that it take to get a deal in ur ballpark though I have found f&m is the bank to use for all car loans but nice salesman to talk too and deal with

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Competent

The staff was very friendly, I had the pleasure to meet the staff.they made it work for me and I am very happy happy with the deal, Great Job Guys, Thanks a lot,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fair and prepaired

Jamie had the vehicle I had emailed him about ready for my wife and I to test drive when we arrived. They also worked with us to get the payment we wanted.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience. Friendly service.

My friend bought a car from Exceptional this summer and was very happy with her service, so I decided to check it out. I was greeted right away when I pulled into the dealership. Doug came over and was very friendly and got the car process going. Once we decided to buy it was a very quick process and I couldn't be happier with my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The search is over

My husband and I had been to quite a few car dealers looking for a used 4 wheel drive SUV and our search end here. For the year , condition , miles and price we couldn't be more happy with our purchase. The salesman( Jamie Smiddy) was excellent and friendly in our search for the right vehicle. We test drove two different vehicles that we were both satisfied with and in the end had to make a decision with just one. Everyone we spoke to and dealt with at Exceptional were very nice and friendly. We would recommend that if you are looking for a used vehicle to check with Exceptional first. Thank you Exceptional for a wonderful experience and making the used car search over.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service

Our salesperson worked to find the car we were looking for. He stayed in contact and let us knownas soon as they came available. He also worked after hours to show us the car(s) and finalize the deal. A good car dealership experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Professional and knowledgeable help very satisfied

I brought in my trade which was having some issues and they gave me the best they could for my trade which I was satisfied with then they helped me get the exact vehicle I wanted and gave me a great deal on it They took their time and made sure I was satisfied in every way before we sign the deal they definitely have all my future business

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.