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Universal Auto Group

(95 reviews)
Visit Universal Auto Group
Sales hours: 9:00am to 6:00pm
View all hours
Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(301) 358-3795 (301) 358-3795

Reviews

(95 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Universal Auto Group from DealerRater.

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Best Auto Buying Experience?.EVER!!!

After a pleasant drive to Silver Spring, we had the most pleasant automotive purchasing experience! This small and personable dealership has a variety of luxurious used vehicles and very knowledgable for all makes and models. We were able to test drive many different vehicles which helped us make our final decision. We drove away with a wonderful Panamera at a wonderful price! Big dealerships have big prices. Tim and his staff were courteous, knowledgeable and several thousand dollars less than those flashy, high pressure dealers. Take the time and check them out, you won't regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mark,Dina and Fantastic Son Max, Thank you very much for your kind words and great review.It was a pleasure assisting you in choosing the right vehicle for you. Please keep us in mind for future purchases for yourself,friends or relatives.I will do my best to give them the same type of buying experience as you received. Thanks Again, Tim

Ben Chen

It was a very easy buying experience and a great value. Checked others dealers but got a much better deal at universal auto group. Tim was great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr Chen, Thank you for your kind works in your review. As you know if there is anything i can do for you in the future please feel free to contact me. TIM

Best Dealer Experience, Thumb Up!

I have been searching online for almost 3 months when I interested in the BMW 328i. I came across Universal Auto Group on the internet. I drove there last Saturday and looked at their cars. Everything on the lot was beautiful. The staff was very friendly and not pushy salesmen. I got the pleasure of test driving the BMW 328i and fell in love with it. Thank you Tim and staff. I would recommend Universal Auto Group to anyone whose looking for a nice vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr Hou, Thank you very much for your possitive response it was a total please doing business with you.Any thing you need please feel free to contact me.Enjoy your BMW!!! Tim

My experience with Universal Auto Group

I usually dread buying a car, but the service at Universal Auto Group was awesome. As a customer, I could not be happier with the experience. There was no pressure to buy anything. All of the vehicles were well maintained and are of great value considering the prices; high end without the high end price tag! All of the staff went out of their way to help me make the best choice to suit my needs.They even brought my car to me. Who could ask for more? I would definitely utilize their services the next time I am in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for your review. Its always a pleasure for me to do business with clients like you and your husband.Anything you need in the future please feel free to call me. AGAIN THANK YOU, TIM

Great Service

I purchased my 2011 Audi A6 from Universal Auto Group-- and they provided me with the BEST buying experience. Tim who was my sales person, was honest, professional, and nice. The car I purchase met all of my needs, and left me completely satisfied!!!! I appreciate they way they do business, and their desire to meet the customer's expectations!! BTW; they have a great inventory!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Vanessa, I wanted to agaIn thank you for your purchase and also you referring us to others.Its my pleasure helping clients like yourself purchase automobiles.Anything i can do for you in the future please feel free to contact me. Tim