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Universal Auto Group

(95 reviews)
Visit Universal Auto Group
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(301) 358-3795 (301) 358-3795

Reviews

(95 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Universal Auto Group from DealerRater.

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Best car buying experience ever!!

All I can say is WOW! Buying a car was never so easy. Everything from my first call to last handshake felt great, honest, and simply a fantastic experience. Sean was great every step of the way!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mark, thank you for the kind words. I really hope you enjoy your new Mercedes!

2013 Mercedes E350

Just wanted to thank Abby and the entire staff at Universal Auto Group. Just purchased a 2013 E350 from them well below the market price and simply adore it. Abby has been a man of his word, and I will forever be buying all my vehicles from him in the future. Will be recommending Universal to all my family and friends. #LoveUniversalAutoGroup!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Yvette, thank you very much for your business and being so kind to leave a review about your experience. Hope you enjoy your new Mercedes!!!!

Outstanding car buying experience

Outstanding car buying experience. The sales manager Sean was tremendous. He was very helpful and honest during our negotiations. I give my highest possible recommendation to this organization and Sean in particular for anyone looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mark, it was a pleasure helping you. I hope you enjoy your new Audi!

Excellent and professional service, will be back

After walking out of two Mercedes dealerships, my friend recommended Universal Auto Group. They had a huge selection of beautiful cars and way better service then any of the dealerships.Ended up with a great deal on a 2011 E350, Great service and professionalism, I will definitely come here when purchasing my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Adam, we truly appreciate you spending the time to talk about your experience. Please don't hesitate to call if you need anything.

Excellent staff and good selection of vehicles.

I had the pleasure of working with Tim in June 2015, and he made the entire car buying process a good experience. I purchased a 2012 BMW 750 Lxi, which looked as good in person, as it did on the website. Tim was and has been very responsive, even after the sale. During my visit, there was a great selection of cars, which were kept in a nice facility and were displayed in a no frills manner. I knew which car I wanted and no one tried to upsell or switch me to another model. I had a minor issue with a tire, which the staff worked with me to resolve on my schedule and Tim even provided a loaner car, while the issue was being resolved, so that I did not have to miss time from the office that day. The team displayed incredible knowledge and professionalism, which is how car buying should be. When I'm in the market to buy again, I will definitely be back. I highly recommend Tim and his staff ... you can't do better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to say such kind things. We really appreciate your business and please make sure to let us know if you ever need anything.

THE BEST DEALEAR !!! !!! !!!!

I am very happy with this seller, is a man who has answers to all questions related to the car and documentation tells you everything really, I flew from Chicago and even the same day we drove back with Mercedes, which I dreamed of As a child, thank you so much !!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank for the warm remarks. Very happy we could help make your dream a reality.

12 Mercedes e350

Gorgeous show room if I can say. Garage kept cars are always the best. There is fast full processing as well. I had a slight issue and Tim fixed it ASAP. I have no bad reviews. This a trustworthy APlus dealer!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you taking the time to talk about your experience. Please don't hesitate to call or stop bye if you ever need anything.

Super car buying experience!

Tim made the entire process of buying a car seemingly easy! He was very prompt with responding to email inquiries and/or returning calls. The cars were kept in a nice facility and were beautifully presented. I had a minor issue with a blown fuse in the car that I purchased and Tim and his staff researched the solution to the problem. One of his staff members even came to my job to try to fix the problem. When it couldn't be resolved there, he took it to the mechanic for me and brought it back. I never had to take time off of work for any of it! This is how car buying should always be!! When I'm in the market to buy again, I will definitely be back. I highly recommend Tim and his staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much Diedre, please let us know if you ever need anything.

Universal Auto Group Experience

First class business. The buying process was a smooth transition. Would recommend to my closest friends and family. First class all the way around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for taking time to give me a Dealer review, it means a lot to me. Anything I can do for you in the future please feel free to contact me. It was my pleasure doing business with you. TIM

I is great pleasure to have business with Tim

Tim is very helpful guy. No pushing, no lies, no trick. Such a rare thing in auto business. Bought a nice car from him and would buy again when time will come. Definitely would recommend him to a friend! My wife is happy with the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Fedor, Thank you very much for your kind words. Anything I can do for you in the future, please feel free to call me. Enjoy your beautiful BMW. Tim