Reviews
Great service with great cars.
Not very fond of car salesman, but this was one experience that was quite pleasant. Sean made buying my 2012 S550 one of the best car buying experiences that my wife and I have ever experienced. Friendly, knowledgeable and non overbearing. I normally don't purchased vehicles in the DMV based on the prices, quality of vehicles and salesmanship but Universal Auto Group has one of the best selection of MB to me outside of a MB dealership. Cars were in great condition and priced right. Thanks to Sean and his dad for an enjoyable car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Willam, thank you very much for taking the time to complete such a great review for us. I am happy we we're able to provide a satisfactory car buying experience for you. Hope you enjoy your new S-Class!
2012 SLK 350
We are very satisfied with our recent 2012 SLK 350 purchase. Sean was very honest, open and supportive during the entire purchasing process. I am confident we will buy our next car from Universal Auto Sales.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Drew, I hope you are enjoying you SLK! It was my pleasure helping you with your car buying experience.
Great service
Overall a great experience. I was warmly received, found them to be honest and fair in negotiation, the place was clean. and, yes I would refer them to a friend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mr. Sides, Thank you for your business. Please don't hesitate to let me know if I can be of service in the future.
Great Experience!
The team at Universal Auto is awesome! Everything was so easy. They gave us a fair price and personalized and speedy service. Sean and Abby are so knowledgeable and helpful. We highly recommend them to anyone looking to avoid high-pressure, overbearing salespeople. We will definitely be going back to Universal in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for taking the time to fill out this review for us. Please feel free to stop by if you ever need anything.
Lovely Staff, Good Price, Great Cars
I had very nice, easy, comfortable experience with the staff at Universal Auto Group. I will absolutely go back for my next car. Love the one I bought, it's a beauty.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review! I hope you enjoy your new Mercedes!
Pleasant Experience
Went in looking for a BMW X5 I had seen online. First I visited the "authorized center" from the manufacturer, but the center is owned by another company and not the brand maker. The dealer at the center tried to use all the usual xxxxxxto get us to buy. However after visiting UAG and dealing with Abby, it became a more pleasant experience. Abby knows the business and did not pressure us at all. He gave us a good deal and treated us well. Wish there were more dealer out there like this. Thanks, Abby.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to say such nice things about our company.
Great buying experience!!! Treated like family!!
I had been looking for a Nissan Maxima with all the options and low miles for a good price and that is when I found Universal Auto Group. They had the exact car I was looking for, with a very good price. I emailed the dealership and was contacted back by Sean; he told me to come on down and have a look for myself. When I arrived, I was greeted by Abby (Sean's father). Abby brought the car out and went over all the details of the car with me. After seeing the car in person, i loved it even more. I told Abby I would be trading my vehicle in, so he went ahead and gave me an appraisal for my vehicle which by the way was a great offer. I had some things to tie up and headed out, but I met Sean before leaving, as he was with a client when I first arrived. Sean was just as friendly and helpful as his father was. It took about a day or so and a few emails to get everything ready to go on my end, but Sean was there every step of the way and provided professional, efficient and friendly help. I have bought many cars, but it has always been a hassle and never really enjoyable. Universal Auto Group (Sean and Abby) went above and beyond to ensure I was happy with my purchase and guaranteed to take care of the little things (purchasing a spare key, replacing tags) it that needed to be done. I would most definitely be purchasing my next vehicle from hem, as well as recommending them to friends. Thank you Sean for all of your help and making my buying experience a pleasure. I love my new car!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chantele, What a great experience it was for us as well! I really appreciate you taking the time to write about your experience. Please don't ever hesitate to contact me if you ever need help.
Great buying experience
Sean was very helpful with the purchase of our second mercedes. The price was very resonable and I would definately recommend Universal Auto Group to all my friends and family. Thanks Sean!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for choosing our dealership. I really appreciate you spending the time to write about your experience.
Great experience
Sean was amazing to work with - he gave us very fair prices on the vehicle we purchased and the one we traded in. The dealership also agreed to purchase an extra key for us when we discovered they only had one - not an inexpensive thing for a Mercedes. They even gave me aguded tour of all of the bells and whistles after we completed paperwork synced my phone with the Bluetooth in the car. A plus! We will be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jennifer, thank you so much for taking the time to write about your experience. Hope you enjoy your beautiful E350 coupe!
Outstanding car purchase experience
Outstanding car purchase experience. I found Sean the sales manager to be extremely honest and helpful. He had a very positive attitude at no time attempted to sell me on necessary add-ons or extras to the vehicle. I recommend this organization and in particular this individual for your next vehicle purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for your business. I enjoyed helping you with your car purchase.