Naperville Auto Haus

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
75 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    July 7, 2020

    They have some great cars. I wish I could buy a few. I bought a 1979 Nova. Fair price. The buying process was great. I received exactly what they said... it was. Very great talking to Joe. I almost forgot it was a business and not friends talking about cars. Check them out. I bet if they don't have what you are looking for they will find it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    April 30, 2020

    Hello my name is Carlos my wife purchased a vehicle there and the salesman promised us a 2nd set of keys. They mentioned that it would arrive in the mail... 2 weeks after purchase. So 3 weeks after the keys were still not getting home so I called them and they gave me the runaround a good 6 times. So finally I spoke to a guy named Nick keep in mind this is 2 months after the purchase now and said he checked and there was never a 2nd set of keys and he couldn’t do anything about it. This was very unprofessional and bad business , very disappointed and would not go back!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • March 4, 2016

    First of all let me say that I was a bit leery of purchasing a used vehicle outside of the ranks of a brand name dealership. My interest and desire for... this particular premium convertible vehicle was enough for me to drive 50 miles to check it out, and I'm so glad I did. Linda was absolutely terrific. There was absolutely no pressure. She gave me the keys and let me test drive the car alone. This allowed me the freedom to really check out the vehicle. Needless to say after the test drive I was ready to proceed with purchasing the car. Karl reviewed my paperwork and by the time I returned from lunch everything was a go. More importantly Karl made sure the vehicle was double checked and addressed any issues I had both before and after I purchased the car. You can't ask for more than that. I highly recommend Naperville Auto Haus and I LOVE my car. This will be where I buy my cars from now on. Naperville Auto Haus Rocks!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    Nicole, You touch on a concern that many people feel before coming to a pre-owned dealership. We are happy we were able to dispel any uncertainties y...ou may have had and show you a great car in excellent condition! Enjoy that beautiful Saab convertible! Sincerely, Naperville Auto Haus Management

  • 5.0 out of 5
    February 15, 2020

    fantastic dealer ship. Bought a 2012 X5. The price was the best I have seen, the car is fantastic, Mike the automobile consultant was professional, clean... environment, friendly, no pressure. I would say that this was the best experience I ever had buying a car. Thank you Mike

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 3.0 out of 5
    January 8, 2020

    la voiture était en principe irréprochable!! l'alternateur est en panne ainsi que la direction assistée. La batterie est hors service. Le peu d'essence... que la voiture contient est pourrie!!!! Nettoyage du réservoir du carburateur et du circuit à nettoyer, filtres à changer. Aucune réponse à mon mécontentement!!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 16, 2019

    Overall great experience on a recently purchased vehicle. Michael and Kelly were a ton of help throughout the entire process and financing process. Great... service and communication.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 14, 2019

    My wife and I are from Wisconsin and were searching the country for a replacement vehicle for our totaled out car. After looking for months, we found these... guys. We swung by on our way back to Wisconsin to take a look. Brad greeted us with a smile and patience while we asked our questions and looked over the car. We agreed to come back the following weekend to complete the sale. Brad took a very reasonable deposit and held our car until we arrived the following weekend. The process was very easy and very relaxing. We were not rushed in any way, which has always been a problem when buying a car from a dealer. Brad explained everything in detail and made us feel that we were at the right place. After months of searching and hassle from other dealers and the insurance company, Brad went out of his way to get the deal done. I am in sales also and I know the value of being professional. It seems like everywhere you go nowadays, it’s hard to be treated with courtesy and care but Brad knocked it out if the park. Even after the sale, Brad is helping us with another part of our project at his expense. I couldn’t ask for a better person to sell me a car. Most importantly, my wife is happy and I owe it to Brad. I believe it takes a truly good person to be able to treat people the way Brad treated us. You can’t fake that. He’s awesome and we will definitely be buying from them again. A

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    April 30, 2019

    I purchased an 2004 Infinity QX56 with 138,000 miles on it. I have had nothing but problems with it. My check for payment cleared 2/12/19 and by 2/10/19... the starter had gone bad and left me stranded at work and with kids to pick up after school. I took it to our local repair shop and aside from the starter they strongly suggested about an ADDITIONAL $1,500 in repairs. I was made aware of some of these repairs prior to purchase but was told they would be an"easy fix" and could wait a little bit. After getting the starter repair I stated having problems with the muffler. The end pipe. I repaired that ($150.00). The truck was functional and we had been continuing our updates on it as it had wear and tear on the mechanical parts. And this was expected due to the mileage on it. Last week on my way home from work the truck started to smoke in the inside! The truck quickly filled up with smoke and I was able to pull over and turn it off.... again on my way to pick up my kids to school. I thought I was going to explode as the smell and smoke were strong. I got it towed and when the repair shop figured out what had caused all the smoke I was asked if I wanted to continue to use my remote starter. Apparently the wiring or the lack of proper installation had started the fire. When we purchased the truck we weren't even told it had a remote starter or given the keys to remote start it. We had no idea it even had a remote starter. I did reach out to management the first time I was stranded two days after my purchase but they very politely said it was not their problem. If you are buying used please be aware and don't be as optimistic as I was. I should have known better as the truck had higher mileage.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    7 people out of 10 found this review helpful. Did you?
  • 5.0 out of 5
    April 2, 2019

    I found a Dodge Challenger online from this dealer and decided to come and have a look. The gentelman that helped me “Brad” was very nice and professional... , I am now a happy owner of this vehicle. Thank you !

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 22, 2019

    I bought a mustang gt coyote from Brad and I am very happy with my car and the service from brad! if you are looking for a hard to find sport car this... is the place for you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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