Reviews
Be aware of the $3000 add on.
Be aware of the $3000 add on. After signing the contract we needed to pick up the car next morning with cash and left a check as a deposit. They confirmed the morning appointment with us and then we received a text that they had sold the car to someone else. We called and they never called us back.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Bait and switch tactics
A vehicle that was sold on December 6, 2017 was still being advertised on cudlautosmart.com on March 31, 2018. When I called the dealership, I was told that it had been sold, but they had two other similar vehicles for sale. I wasted $40 for a CARFAX report on the vehicle. It should not take almost 4 months for them to update the website when a vehicle is sold. A dealership that uses these tactics cannot be trusted.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
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