Reviews
Refused to remove optional extras.
Refused to remove optional extras. Didn't make a deal. Then I put in an application to buy through their express service. No optional extras. I called to confirm this. Salesman kept pushing optional extras. THEY'RE OPTIONAL. no deal.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi there, thank you for your feedback. I am sorry to hear about your experience with the removal of optional extras. We strive for transparency and respect customer preferences, so it is unfortunate to learn that this wasn't your case. If you'd like to discuss further or have any other concerns, please feel free to reach out to me directly. Thank you. Bradley Craig - General Sales Manager - bradleycraig@lithia.com
Be aware of the $3000 add on.
Be aware of the $3000 add on. After signing the contract we needed to pick up the car next morning with cash and left a check as a deposit. They confirmed the morning appointment with us and then we received a text that they had sold the car to someone else. We called and they never called us back.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I had all my Financials in place, down payment ready.
I had all my Financials in place, down payment ready. I was told the vehicle in question was set aside, and the VIP area was ready for me. Evidently the vehicle was sold the night before. Apparently the Salesman doesn't know what voice-mail is, and I drove 80 miles for nothing! He called while I was in route for the purchase. I DO NOT monitor my phone while I'm driving. It was rude, and TOTALLY out of line! I'll NEVER do business there!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The service department at Lithia Hyundai of Fresno leaves
The service department at Lithia Hyundai of Fresno leaves much to be desired. Despite my repeated attempts to schedule maintenance for my Hyundai SUV due to a malfunctioning heater, I have been met with unavailability for appointments that are often booked out two months in advance. Even worse, the service department is frequently unresponsive to phone calls, leading to my extreme disappointment. Mario Meza
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I bought 2 cars cash and was treated horrible with...
I bought 2 cars cash and was treated horrible with service and that’s to say the least! Don’t do it! One car is a 2012 Nissan z 370 and a brand new Santa Fe. I should have read the reviews before going to theses guys.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Raj Vasudev, General Sales Manager
My contact is 5593002963 also when I bought the car it never got fixed you guys would not fix it. I payed 3000 dollars to try and fix the issue and it’s still not ok. I feel I will just move on and never ever buy a car from you guys. The brand new car is not running right and we had to take it to another dealership cause of the customer service. Horrible! When I write a review all of a sudden you guys care cause it effects you from making sales money is the only thing that matters the bottom dollar. Your own employee that sold us the car that quit told us this and that you guys are the worst dealership he’s ever worked for when we tried to get the cars fixed. Shame on you guys!