Reviews
Write a reviewSold our car to Dave very easy process!
My wife and I used Dave Delaney's Columbia to sell our used Acadia before we went and purchased a 2021. Dave gave us a great offer, handed us a check that same day and the process was beyond simple. I was skeptical the way the KBB Instant Cash offer was going to work, and expected a bunch of hoops to jump through, but it couldn't be further from what happened. The team was great, my e-mails were responded to extremely quick and we are happy. Thank you guys again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Best car buying experience I’ve had!
Best car buying experience I’ve had. No pressure, friendly and professional staff. The prices were great. I would definitely recommend them and will definitely buy from them again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had a good experience
Was in the market for a Jeep and Dave had a good selection and was easy and fair to deal with. I would recommend this dealer; I feel I received a great deal and I'm happy with the Jeep.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don's stand behind their inventory
Although their service department made valiant efforts to repair the vehicle I purchased. There was excessive problems from the start and Columbia just left me to suffer with this lemon. I wish I could rate them less than a star. They admit there are problems but admit now there mine. Do Not Buy Here!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
2013 BMW 3 Series purchase
Bob Hurley is a sensible salesmen who'll let you make the choices you want without the tricks and guilt trips some dealers like to put customers through. Purchased a 2013 BMW 3 series for my wife and drove it home the same day! Thanks Bob!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honest and Fair
I had Bob for a salesman who was great. He let me view and inspect the truck that I ended up purchasing with no pressure, answered my questions and was a very friendly guy who made my experience a pleasure. At a glimpse, other vehicles looked clean and inviting as did the rest of the place. When I came back to purchase the truck, it was freshly detailed and ready to go. My only gripe is there wasn't any room for negotiating the vehicle price. To be fair, the truck was already set at a competitive price which provoked me to drive over from CT to see it in the first place. All said and done, I would definitely recommend this dealership and would make the long drive again in the future to see another vehicle. Thanks for the great truck!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Not Honset
I bought an SUV, paid cash. I kept going over the total for the car, sales tax, etc. They keep adding the sales tax to the total of the car. I kept telling them they can't do that. They finally presented the bottom number to me and we agreed. I learned then when in financing they switched it again to add the sales tax to the price of the car. I got in the car to leave and the engine light was on. I told the sales person. He said bring it to autozone to get the code. I did, then brought the car back to have the 02 sensor replaced. The mechanic tried to tell me when I left that the engine light wasn't on when he took it into his shop. I know it was on because I drove for 3 days before getting back there and they are 40 min away from me. I decided this dealership was not trustworthy and I better take my car to my mechanic. They said the transmission pan was rotted and listed 3 other issues. I told the sales person who sold me the car I need these items fixed. He kept blowing me of and telling me to contact service myself. I finally connected with the service manager. He said to bring the car in he will decide if anything is wrong. I said to him don't you give each car a thorough review before putting it on the lot? If so, these are not issues that just popped up. They are issues that have been visible. He said he won't fix the transmission pan unless it is actually leaking, he doesn't care if it is rotted, not his problem. I said that I want to talk to his boss, he said that would be the owner. He was going to leave a note to have him call me. Next day I don't hear from him so I text the car sales man and said I need to talk to the owner. I now have radio silence and no one is responding. As the customer, I shouldn't have to deal with this treatment. I also did not list above how the sales person kept trying to xxxxxxxx me on the length of the car being there and how much they've dropped the price. I decided to let that go since every dealership is the same in some ways and I have to pick my battle with the one I buy from. I just want them to fix the issues with the car and be on my way. Took it to my dealership
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Not Honest
I bought an SUV, paid cash. I kept going over the total for the car, sales tax, etc. They keep adding the sales tax to the total of the car. I kept telling them they can't do that. They finally presented the bottom number to me and we agreed. I learned then when in financing they switched it again to add the sales tax to the price of the car. I got in the car to leave and the engine light was on. I told the sales person. He said bring it to autozone to get the code. I did, then brought the car back to have the 02 sensor replaced. The mechanic tried to tell me when I left that the engine light wasn't on when he took it into his shop. I know it was on because I drove for 3 days before getting back there and they are 40 min away from me. I decided this dealership was not trustworthy and I better take my car to my mechanic. They said the transmission pan was rotted and listed 3 other issues. I told the sales person who sold me the car I need these items fixed. He kept blowing me of and telling me to contact service myself. I finally connected with the service manager. He said to bring the car in he will decide if anything is wrong. I said to him don't you give each car a thorough review before putting it on the lot? If so, these are not issues that just popped up. They are issues that have been visible. He said he won't fix the transmission pan unless it is actually leaking, he doesn't care if it is rotted, not his problem. I said that I want to talk to his boss, he said that would be the owner. He was going to leave a note to have him call me. Next day I don't hear from him so I text the car sales man and said I need to talk to the owner. I now have radio silence and no one is responding. As the customer, I shouldn't have to deal with this treatment. I also did not list above how the sales person kept trying to xxxxxxxx me on the length of the car being there and how much they've dropped the price. I decided to let that go since every dealership is the same in some ways and I have to pick my battle with the one I buy from. I just want them to fix the issues with the car and be on my way. Took it to my dealership
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Love this place
Bob Hurley was so helpful and great! He helped the whole process go smoothly. Got my Toyota from them and am loving my car! Very easy to work with and affordable. Bill was great as well! Highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Used Truck Purchase
Bought a used truck with the help of Bob Hurley. Truck was in fantastic shape and Bob was very helpful. We drove down from NH for this truck and were not disappointed. It was exactly as advertised.....no surprises as with other vehicles we went to see at other dealers/sellers. Very happy that we went to Dave Delaney's Columbia to purchase. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase