Reviews
We had an excellent experience!
We had an excellent experience! DJ was very knowledgeable, professional, and answered all of our questions without hesitation. We will definitely buy from him again!
We had an excellent experience!
We had an excellent experience! DJ was very knowledgeable, professional, and answered all of our questions without hesitation. We will definitely buy from him again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have been taking my cars here for a while and so far so
I have been taking my cars here for a while and so far so good.
I have been taking my cars here for a while and so far so
I have been taking my cars here for a while and so far so good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have gotten 2 significant care repairs done and have
I have gotten 2 significant care repairs done and have been extremely happy with the results of both. I thought the cost were high but exceptable.
I have gotten 2 significant care repairs done and have
I have gotten 2 significant care repairs done and have been extremely happy with the results of both. I thought the cost were high but exceptable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very helpful staff.
Very helpful staff. Respectful of my time and got me right in and right out as scheduled
Very helpful staff.
Very helpful staff. Respectful of my time and got me right in and right out as scheduled
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
There is no better place or team than Laird Noller
There is no better place or team than Laird Noller Hyundai in Lawrence. I have never been to a dealership or service station that made me feel like the most important customer. My concerns were listed to, addressed and taken care of. I felt comfortable and everything was clearly explained to me. I know I made the right choice going to Laird Noller and I know that I am safe and secure with the repairs on my car. I will gladly go there for ALL of my routine maintenance as well.
There is no better place or team than Laird Noller
There is no better place or team than Laird Noller Hyundai in Lawrence. I have never been to a dealership or service station that made me feel like the most important customer. My concerns were listed to, addressed and taken care of. I felt comfortable and everything was clearly explained to me. I know I made the right choice going to Laird Noller and I know that I am safe and secure with the repairs on my car. I will gladly go there for ALL of my routine maintenance as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Love the experience!
Love the experience! Helped me with getting to know my new vehicle and made the process super easy!
Love the experience!
Love the experience! Helped me with getting to know my new vehicle and made the process super easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They helped make the process of buying a car fun and
They helped make the process of buying a car fun and easy! I’m thankful I was able to find something i really enjoy at the right price!
They helped make the process of buying a car fun and
They helped make the process of buying a car fun and easy! I’m thankful I was able to find something i really enjoy at the right price!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words! We're thrilled to hear that we could help make your car-buying experience both fun and easy. It means a lot to us that you found something you truly enjoy at the right price. Enjoy your new ride, and don't hesitate to reach out if you need anything down the road!
I almost gave up on Hyundai‘s due to the Topeka service.
I almost gave up on Hyundai‘s due to the Topeka service. It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase and service my car there
I almost gave up on Hyundai‘s due to the Topeka service.
I almost gave up on Hyundai‘s due to the Topeka service. It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase and service my car there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We're sorry to hear about the challenges you faced in Topeka, but we're truly glad that our team in Lawrence was able to restore your confidence in both the vehicle and the Hyundai brand. It means a lot to know we could turn things around for you, and we look forward to being your trusted location for both sales and service moving forward!
I had a very disappointing experience with this
I had a very disappointing experience with this dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and right after I paid was told it would actually have to be done there, the dealership was 2.5 hours from home. I reached out about my vehicle to get this work done and was promised a call back the same day with more information. That call never came. I followed up multiple times over the next nine months for things agreed to when I purchased the car, and each time I was told someone would get back to me shortly—still nothing. They were waiting on a part, so and so wasn't in the office, etc. there was always an excuse. It felt like I had to chase them down just to get basic answers. When I finally did speak with someone, they didn’t have any of the details I had previously asked for and seemed completely unprepared. This lack of professionalism and follow-through is unacceptable. After nine months, numerous phone calls and a new general manager (who was wonderful and the only one who seemed interested in handling this), I was finally able to get my car taken care of... only to have it delivered back to me at the wrong address in a different city. Right on par for how this entire experience went. Glad to finally be done with them.
I had a very disappointing experience with this
I had a very disappointing experience with this dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and right after I paid was told it would actually have to be done there, the dealership was 2.5 hours from home. I reached out about my vehicle to get this work done and was promised a call back the same day with more information. That call never came. I followed up multiple times over the next nine months for things agreed to when I purchased the car, and each time I was told someone would get back to me shortly—still nothing. They were waiting on a part, so and so wasn't in the office, etc. there was always an excuse. It felt like I had to chase them down just to get basic answers. When I finally did speak with someone, they didn’t have any of the details I had previously asked for and seemed completely unprepared. This lack of professionalism and follow-through is unacceptable. After nine months, numerous phone calls and a new general manager (who was wonderful and the only one who seemed interested in handling this), I was finally able to get my car taken care of... only to have it delivered back to me at the wrong address in a different city. Right on par for how this entire experience went. Glad to finally be done with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us — we truly apologize for the frustration, delays, and miscommunication you endured. This is absolutely not the level of service we strive to provide, and we deeply regret the inconvenience caused throughout this process. We’re grateful that our new General Manager was able to step in and help, but it should never have taken nine months or multiple follow‑ups for this to be resolved. We understand how disappointing this must have been, and we’re committed to using your feedback to review and improve our internal communication and follow‑through. Thank you for allowing us the chance to make this right in the end, and we sincerely wish you all the best moving forward. Should you ever want to discuss this further, we’re here to listen.
Fabian was excellent to work with.
Fabian was excellent to work with. Everything was handled smoothly and there were zero hassles. Great experience!!!
Fabian was excellent to work with.
Fabian was excellent to work with. Everything was handled smoothly and there were zero hassles. Great experience!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your great review! We’re happy to hear that Fabian made your experience smooth and hassle-free — that’s exactly what we strive for. We truly appreciate your business and hope to work with you again in the future!