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Reviews

4.0
13 lifetime reviews.
  • Horrible Dealership

    This dealership is a joke and will be a huge waste of your time. I had been in contact with this dealership for a week while i was preparing to mo...


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    This dealership is a joke and will be a huge waste of your time. I had been in contact with this dealership for a week while i was preparing to move to WA and they told me that the car I was interested in was in tip-top shape and the mechanics on it were spotless. When i arrived (and they knew exactly when i was going to be there for a week) the tires were low and the battery was dead...so the mechanic jumped it and filled the tires and said that's what happens when the cars sit a while and that something must have been left on..which i understand, but later I asked the dealer how long it had been sitting there and he told me that i was only driven a week or two before. They also knew i was coming and didn't even do the most basic preparation for me to see it. After arriving 20 minutes late, the dealer I had been in contact with finally arrived for the test drive. A few miles into the test drive i noticed the the engine temperature was going up rapidly and was almost in the red. I alerted the dealer to which he told me "it must be something electrical" and told me to continue to drive. A few miles from returning to the dealership the check engine light and oil pressure lights went on. Not only did they lie to me about the mechanics of the car, the customer service was horrible. The dealer LAID DOWN in the back of the car during the test drive for reasons i do not know. Once they realized I was walking away they tried to show me other cars out of my price range and not the style at all of what i wanted... Although i'm a young female first time car buyer, It does not take a rocket scientist to spot shady car dealers. I would not recommend Rainier Auto Group to anyone. While they did a crappy job hiding this bad car for me, I wouldn't want them to get smart and screw over anyone else.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great service

    It was a nice and comfortable process. I saw the car on car gurus. Left a message and within an hour they called me and we set up a time I could c...


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    It was a nice and comfortable process. I saw the car on car gurus. Left a message and within an hour they called me and we set up a time I could come and take a look at the car. The price and the car were exceptional and they really work with you to get what you want and need. They even took the car to subaru of puyallup for me to get a pre purchase inspection. Car came back with flying colors even the mechanical technicians told me that if I didn't be buy the car that at least one of them would. We were able to work out a price that was fair for everyone and they even gave me top dollar for my trade in. Great experience and great people! If I have to buy another car I will definitely come back and will let others know to look here too!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Exceptional car sales men

    Mark and Bobby are great sales men. They helped us dealing with a few banks to get us the best deal possible to where my husband and I could affor...


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    Mark and Bobby are great sales men. They helped us dealing with a few banks to get us the best deal possible to where my husband and I could afford each month. I really liked the customer service and trustworthy attitudes they should to both of us. I would recommend this place to anyone wanting to buy a used vehicle. I really enjoy my truck and appreciate everything they did to help. Thanks again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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