Reviews
West Houston Porsche worked hard to ensure my experience
West Houston Porsche worked hard to ensure my experience was in line with my expectations. The general manager, Gilbert took the time to contact me directly to provide that first class touch.
West Houston Porsche worked hard to ensure my experience
West Houston Porsche worked hard to ensure my experience was in line with my expectations. The general manager, Gilbert took the time to contact me directly to provide that first class touch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave a review for us at Porsche West Houston. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
A Cautionary Tale for Porsche Customers: Disappointing
A Cautionary Tale for Porsche Customers: Disappointing Experience at Porsche West Houston I’ve been a loyal Porsche West Houston customer for years, entrusting them with several high-performance vehicles, including my GT2RS and Cayenne Turbo. Until recently, I had no complaints. However, my recent experience has been beyond frustrating and deserves to be known to protect other customers from similar treatment. I brought my Cayenne Turbo in for a front drive shaft and front differential replacement—a repair that, under normal circumstances, should not have taken more than a few weeks. Instead, my vehicle sat on their lot for nearly a year. Yes the refurbished differential arrived late (not a year) but it demonstrated no mechanical problem. When I finally picked it up, I discovered numerous issues that were not present when I brought the car in: • All coolant leaked out while driving home. • Broken vacuum hoses triggered a Check Engine light. • A broken ride height sensor. • A gasoline leak on the left fuel injector rail, which poses a serious fire hazard. These damages necessitated multiple towing trips back to the dealership, creating significant inconvenience and additional costs. Despite paying over $5,000 for their services, Porsche West Houston refused to accept responsibility for the new damage and dismissed the factory warranty on the new parts. Their management General Manager, Marianna Brasel attempted to deflect blame by falsely claiming that the age and mileage of the vehicle caused these issues, which is simply untrue. I personally re-installed the entire intake manifold and clearly demonstrated that the spontaneous breaking of hoses or pipes did not occur due to age. This was purely a result of their technicians’ mishandling of my vehicle. It is clear that Porsche West Houston’s service department is limited in their technical ability, raising serious questions about the end quality of their work. Critical safety checks—such as inspecting for fuel leaks or other damaged components—were completely neglected. If you value your safety and your vehicle, I strongly recommend avoiding Porsche West Houston for any service needs. This experience has been a disappointment for a brand that claims to represent luxury and excellence.
A Cautionary Tale for Porsche Customers: Disappointing
A Cautionary Tale for Porsche Customers: Disappointing Experience at Porsche West Houston I’ve been a loyal Porsche West Houston customer for years, entrusting them with several high-performance vehicles, including my GT2RS and Cayenne Turbo. Until recently, I had no complaints. However, my recent experience has been beyond frustrating and deserves to be known to protect other customers from similar treatment. I brought my Cayenne Turbo in for a front drive shaft and front differential replacement—a repair that, under normal circumstances, should not have taken more than a few weeks. Instead, my vehicle sat on their lot for nearly a year. Yes the refurbished differential arrived late (not a year) but it demonstrated no mechanical problem. When I finally picked it up, I discovered numerous issues that were not present when I brought the car in: • All coolant leaked out while driving home. • Broken vacuum hoses triggered a Check Engine light. • A broken ride height sensor. • A gasoline leak on the left fuel injector rail, which poses a serious fire hazard. These damages necessitated multiple towing trips back to the dealership, creating significant inconvenience and additional costs. Despite paying over $5,000 for their services, Porsche West Houston refused to accept responsibility for the new damage and dismissed the factory warranty on the new parts. Their management General Manager, Marianna Brasel attempted to deflect blame by falsely claiming that the age and mileage of the vehicle caused these issues, which is simply untrue. I personally re-installed the entire intake manifold and clearly demonstrated that the spontaneous breaking of hoses or pipes did not occur due to age. This was purely a result of their technicians’ mishandling of my vehicle. It is clear that Porsche West Houston’s service department is limited in their technical ability, raising serious questions about the end quality of their work. Critical safety checks—such as inspecting for fuel leaks or other damaged components—were completely neglected. If you value your safety and your vehicle, I strongly recommend avoiding Porsche West Houston for any service needs. This experience has been a disappointment for a brand that claims to represent luxury and excellence.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Cecil, You continue to repost the same review on multiple sites over the last month. As stated, and responded to your multiple 1-star reviews that you posted over numerous platforms, you declined using Porsche genuine parts on your vehicle and instead opted to use refurbished used parts that you purchased and brought in to be installed on your vehicle. This is not something we do but tried to accommodate you based on your insistence. Your vehicle sat on our lot for more than 6 months while we waited for you to make a decision on repairs. We respectfully disagree with your post, and it is unfortunate that you are not posting factual information.
A Cautionary Tale for Porsche Customers: Disappointing
A Cautionary Tale for Porsche Customers: Disappointing Experience at Porsche West Houston I’ve been a loyal Porsche West Houston customer for years, entrusting them with several high-performance vehicles, including my GT2RS and Cayenne Turbo. Until recently, I had no complaints. However, my recent experience has been beyond frustrating and deserves to be known to protect other customers from similar treatment. I brought my Cayenne Turbo in for a front drive shaft and front differential replacement—a repair that, under normal circumstances, should not have taken more than a few weeks. Instead, my vehicle sat on their lot for nearly a year. Yes the refurbished differential arrived late (not a year) but it demonstrated no mechanical problem. When I finally picked it up, I discovered numerous issues that were not present when I brought the car in: • All coolant leaked out while driving home. • Broken vacuum hoses triggered a Check Engine light. • A broken ride height sensor. • A gasoline leak on the left fuel injector rail, which poses a serious fire hazard. These damages necessitated multiple towing trips back to the dealership, creating significant inconvenience and additional costs. Despite paying over $5,000 for their services, Porsche West Houston refused to accept responsibility for the new damage and dismissed the factory warranty on the new parts. Their management General Manager, Marianna Brasel attempted to deflect blame by falsely claiming that the age and mileage of the vehicle caused these issues, which is simply untrue. I personally re-installed the entire intake manifold and clearly demonstrated that the spontaneous breaking of hoses or pipes did not occur due to age. This was purely a result of their technicians’ mishandling of my vehicle. It is clear that Porsche West Houston’s service department is limited in their technical ability, raising serious questions about the end quality of their work. Critical safety checks—such as inspecting for fuel leaks or other damaged components—were completely neglected. If you value your safety and your vehicle, I strongly recommend avoiding Porsche West Houston for any service needs. This experience has been a disappointment for a brand that claims to represent luxury and excellence.
A Cautionary Tale for Porsche Customers: Disappointing
A Cautionary Tale for Porsche Customers: Disappointing Experience at Porsche West Houston I’ve been a loyal Porsche West Houston customer for years, entrusting them with several high-performance vehicles, including my GT2RS and Cayenne Turbo. Until recently, I had no complaints. However, my recent experience has been beyond frustrating and deserves to be known to protect other customers from similar treatment. I brought my Cayenne Turbo in for a front drive shaft and front differential replacement—a repair that, under normal circumstances, should not have taken more than a few weeks. Instead, my vehicle sat on their lot for nearly a year. Yes the refurbished differential arrived late (not a year) but it demonstrated no mechanical problem. When I finally picked it up, I discovered numerous issues that were not present when I brought the car in: • All coolant leaked out while driving home. • Broken vacuum hoses triggered a Check Engine light. • A broken ride height sensor. • A gasoline leak on the left fuel injector rail, which poses a serious fire hazard. These damages necessitated multiple towing trips back to the dealership, creating significant inconvenience and additional costs. Despite paying over $5,000 for their services, Porsche West Houston refused to accept responsibility for the new damage and dismissed the factory warranty on the new parts. Their management General Manager, Marianna Brasel attempted to deflect blame by falsely claiming that the age and mileage of the vehicle caused these issues, which is simply untrue. I personally re-installed the entire intake manifold and clearly demonstrated that the spontaneous breaking of hoses or pipes did not occur due to age. This was purely a result of their technicians’ mishandling of my vehicle. It is clear that Porsche West Houston’s service department is limited in their technical ability, raising serious questions about the end quality of their work. Critical safety checks—such as inspecting for fuel leaks or other damaged components—were completely neglected. If you value your safety and your vehicle, I strongly recommend avoiding Porsche West Houston for any service needs. This experience has been a disappointment for a brand that claims to represent luxury and excellence.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Cecil, You continue to repost the same review on multiple sites over the last month. As stated, and responded to your multiple 1-star reviews that you posted over numerous platforms, you declined using Porsche genuine parts on your vehicle and instead opted to use refurbished used parts that you purchased and brought in to be installed on your vehicle. This is not something we do but tried to accommodate you based on your insistence. Your vehicle sat on our lot for more than 6 months while we waited for you to make a decision on repairs. We respectfully disagree with your post, and it is unfortunate that you are not posting factual information.
What was written is the truth. The cover up by the dealer is not making much sense and it’s rather convenient.
Although, I would like to keep race out of this, This
Although, I would like to keep race out of this, This dealership definitely did not make me feel at home even with a 20% downpayment. If you are young and successful run from this place !
Although, I would like to keep race out of this, This
Although, I would like to keep race out of this, This dealership definitely did not make me feel at home even with a 20% downpayment. If you are young and successful run from this place !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Excellent and prompt service.
Excellent and prompt service. Every experience at this dealer has been great; the buying experience, the follow up and the service.
Excellent and prompt service.
Excellent and prompt service. Every experience at this dealer has been great; the buying experience, the follow up and the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave a review for us at Porsche West Houston. We're happy we could meet your expectations! We look forward to your next visit! Take care!
This is my 3rd Porsche in 5 years and each experience has
This is my 3rd Porsche in 5 years and each experience has been top notch! Special shoutout to my entire team: Chris Sowell, Ed Paez, and Marisol Quiroz. Leo captured my moments via his lens and that was extra special! This is definitely the dealership I recommend to all my family and friends!
This is my 3rd Porsche in 5 years and each experience has
This is my 3rd Porsche in 5 years and each experience has been top notch! Special shoutout to my entire team: Chris Sowell, Ed Paez, and Marisol Quiroz. Leo captured my moments via his lens and that was extra special! This is definitely the dealership I recommend to all my family and friends!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to leave a review for us at Porsche West Houston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
By far the worst - 5 months to get the paperwork to the
By far the worst - 5 months to get the paperwork to the DMV - NO COMPENSATION. Literally the work was returned several times for basic info like the SALE PRICE!!
By far the worst - 5 months to get the paperwork to the
By far the worst - 5 months to get the paperwork to the DMV - NO COMPENSATION. Literally the work was returned several times for basic info like the SALE PRICE!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Jeffrey, As we’ve previously discussed, out of state titling can take a bit longer especially when your local DMV requires additional information such as vin inspection, smog tests, etc. Any delay in a customer completing these necessary steps per their DMV’s requirements will prolong the process. You are working directly with our General Manager that has been emailing your directly with updates and screenshots of tag and registration progress. We have asked your local DMV to mark this as a priority. We thank you for your patience and please know, we are just as eager as you to provide swift resolution.
Such liers! You did not send the paperwork then it was rejected 5 times and it is still outstanding because you don't know what you're doing. From the GM down this place is a mess.
Kurt and the team were fantastic the whole way through.
Kurt and the team were fantastic the whole way through. The car was priced right, purchase process was very smooth and never pressured me on anything.
Kurt and the team were fantastic the whole way through.
Kurt and the team were fantastic the whole way through. The car was priced right, purchase process was very smooth and never pressured me on anything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave a review for us at Porsche West Houston. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Good service Good people.
Good service Good people. Pleased with efficiency of getting things done. Auto appears to be good. Enjoy the drive
Good service Good people.
Good service Good people. Pleased with efficiency of getting things done. Auto appears to be good. Enjoy the drive
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave a review for us at Porsche West Houston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Rashid was awesome.
Rashid was awesome. Super knowledgeable about the car and was able to answer all of my questions. The car is amazing. Thanks again.
Rashid was awesome.
Rashid was awesome. Super knowledgeable about the car and was able to answer all of my questions. The car is amazing. Thanks again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know how we did. We hope you have a great day!