Reviews
Great deal. Thank to JoeyM.
Have a wonderful buying experience at Open Road Subaru. Thanks to Joey M. Appreciate your help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Double Cars
I bought my first car from Open Road and it was totaled two weeks later by someone texting while driving. They were really helpful and kind and gave us a great deal on a second one. I was sincerely pleased with the service and personal attention. There was almost no waiting and both purchases were incredibly fast and easy.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very Easy
I exchanged my current lease for a new Outback. The whole process was easy and painless. Thank you Jose and Anthony. I'll see you in another 3 years!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fireworks!
I can't say enough great things about this dealership. From the minute I requested a lease price for a 2017 Forester, I have been blown away. I was looking online for a car on the 4th of July while my sister was visiting us. She has a Subaru and suggested I take a look. While we were waiting for the fireworks to begin, I send a request to their website. I didn't expect an answer until the morning, but the General Manager (Paul) sent me a email RIGHT AWAY! I went to the dealership the next evening to take a test drive. I missed meeting the General Manager, but my salesman (Andrew) told me that he was answering emails while watching the fireworks with his family. Now that's what I'm talking about! Everyone was just great. The lease price was fair and I felt like I made a bunch of new friends. I will definitely send my sister here for her next Forester.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
No phone numbers work alll I get is a voice mail f
No phones work. Tried all3 numbers listed on website
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob, I'm so sorry for your trouble. The number listed at the top of www.OpenRoadSubaru.com ((877) 461-9882) is working and rings throughout the dealership. I will research as to why your call did not go through. Best, Paul
Outback
I was a Multi Subaru customer for years. In fact, I sent many family members and friends there to get their cars. I really liked this dealership for buying and servicing. When it be came an Open Road dealership I wasn't sure if I would still like it. When it was time to turn in my lease, I went back to ask about a new lease and to see any changes for myself. I had no reason to be apprehensive! The new management is doing a fantastic job. Maybe even better than the previous owners. Everyone is EXTREMELY friendly and made me feel like I had been doing business with them for years. Michael made leasing my new Outback so easy and painless. I came last Friday night and he helped me pick the perfect color. It was late and I had to get home so I left a deposit, because it was Father's Day weekend and they only had two in the color I liked, and made plans to come back on Monday to complete all of the paperwork. Michael communicated with me over the weekend by email. We exchanged lots of information and got everything ready. When I got there on Monday after work, my Outback was parked out front with my name on a welcome sign in the window. That made me feel great. The paperwork went quick and smooth. One of the managers even stopped by to make sure everything was OK. I was really impressed by the whole thing. Great great great! I have no hestitation continuing to send family and friends to this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jenna, thank you for taking the time to send us your feedback. You really made our day!! Welcome to the Open Road Subaru family.
Good Experience
Bought a used car, salesperson was okay. Happy with the purchase so far
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nick, thank you for sending us your feedback. We work hard everyday to ensure every guest has a great experience.
Love Open Road and Subaru
Really happy that Open Road finally has a Subaru store! I stopped in today and leased a new Outback. Jose and Anthony made everything so easy. I feel like I got a great car at the price that I wanted. Exactly what I have come to expect from Open Road stores. I'll be sending friends!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris, thank you for taking the time to send us your feedback. Welcome to the Open Road Subaru family.
Wouldn't a test drive!!!
Asked for a test drive but was refused! Do they think someone is going to buy a car with no test drive!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
S, I'm so sorry to hear about your experience back in March. As the new General Manager, I would love to invite you back to Open Road Subaru for a proper test drive. Best, Paul.
Perfect Car Buying Experience
Our buying experience at open road Subaru was great! Their sales team is incredibly helpful and informative, especially our salesman Subaru Steve. No gimmicks or games. Straight forward approach. I don't think you'll/we"ll ever have a more personable and pleasureful car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Casa, thank you for the kind words! We're working very hard every day to give each guest the best experience possible.