Reviews
"Excellent experience, excellent staff!
I contacted the dealership about a new Mazda CX-5 and made an appointment to visit the dealership. Everyone I dealt with was extremely knowledgeable. They answered all of my questions regarding the car and financing and kept me informed about the projected arrival of the vehicle. Jay and Sam were top notch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Nucar Mazda Team
Nucar Mazda
Always friendly,top notch service each an every time not one negative thing to say . Dealership clean neat tidy, customer waiting area top notch
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. - The Nucar Mazda Team
Excellent Customer Service and Environment
Excellent customer service and environment. Staff is extremely welcoming and friendly. The Service Department makes an attempt to know you and your car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a friendly and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. - The Nucar Mazda Team
Expedited Service
Quick and painless!!...Mostly everything was initiated and done online, only had to physically go into the dealer to finish off paperwork and drive away!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Edith, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. - The Nucar Mazda Team
Quick, convenient and done right
I liked the on-line video detailing the work needed. I was able to see what the mechanic saw and get an explanation of what should be done now and what could be put off until next time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. - The Nucar Mazda Team
NuCar Mazda service staff is #1
I was scheduled at a perfect time for my availability and done earlier than expected. Also they saved me money twice. I didn’t need tires as early as predicted and they canceled the alignment since I will need tires within the next six months or so. We trust them completely. Not too many service people here that!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly appreciate you taking the time to write about your experience at our service department, George. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! - The Nucar Mazda Team
Awesome experience, like always
Wonderful staff who treats us like family. Waiting area could use more options other than coffee and water, perhaps some additional snacks and drink options.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for recognizing your experience at Nucar Mazda of New Castle. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. Thank you for your recommendations and we look forward to working with you in the future. Hope you keep us in mind the next time. - The Nucar Mazda Team
Bad sales good customer service
The customer service team is the best part of this visit, thanks to Melissa and her manager for all their hospitality and friendliness
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. - The Nucar Mazda Team
Nucar Mazda
Good communication, Friend & Curious. Very clean and comfortable lobby area. Easy to speak with sales person and service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. - The Nucar Mazda Team
Services
Easy to navigate, clean and friendly girl at the service desk, not the service manager but the girl is wonderful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Grettel! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! - The Nucar Mazda Team