Mike Maroone Volkswagen

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
137 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    April 22, 2020

    CS, is good. Just watch out for the details and throughly walk through vehicle. Buying process is slow but smooth. Plan on plus 3 hours. This took away... from overall experience. Facilities were clean but men?s room lack soap to wash hands with as well as towel dispenser empty. There were several hand sanitizer stations. Over all, friendly easy going atmosphere. I would recommend the drive down to Colorado Springs. I am still waiting for delivery of my vehicle its been four days and counting. Yes, waiting on car part/s before they deliver Alltrack.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Schock, we appreciate you taking the time to leave us this feedback! Our team strives to deliver an excellent experience, and are glad you found... this to be the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    April 14, 2020

    The dealership made it easy to buy a car even during these difficult times. Wayne Moore and Mindy were very professional and helpful and made the process... pleasant.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Stuart, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you. We ...hope you have a great day!

  • July 17, 2017

    I've never experienced a dealership quite like Mike Maroone VW before. From the service department, to the sales team, to the finance manager, each person... was genuinely there to help and to make the experience as enjoyable as possible. Not only would I recommend Mike Maroone VW to a friend, I plan to buy my next car there again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 10, 2020

    Almost everyone dislikes going to an dealership to buy a car. However, this was a great experience, as there was no pressure. The 2 people that we dealt... with, Jordan and Darwin , were totally professional. They are both to be commended on their ability to put the customer at ease and complete the buying process easily.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!

  • 5.0 out of 5
    December 17, 2019

    Mike is my Service Advisor and he is always friendly, informative and happy to go out of his way to assist me re: my Atlas. He stays in constant communication... with me, advising me along the way and keeping me apprised as to when my car will be available.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Robynne, we are so happy to read such a great review about Mike Maroone VW! Please let us know if there is anything else we can do for you; we are ...more than happy to help!

  • 5.0 out of 5
    December 16, 2019

    Service advisor Jess was great to work with. They even discovered another problem and had it covered under my power train warranty I wasn?t sure was... even still in effect.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Andrew! We're so happy we were able to help you out and that our team member gave you a great experience. We can't wait to see you again, have a gr...eat day.

  • 5.0 out of 5
    December 1, 2019

    The Mike Maroone Service Team has consistenly provided professional, friendly, attentive service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Bernhard, thank you for your positive comments about the quality of service we provide! We're always happy to take care of you if anything else comes ...up. Have a wonderful day!

  • 5.0 out of 5
    November 18, 2019

    I have brought in my VW beetle a few times and each time I do I am always happy with the service. They take you in let you know roughly how long and there... is a cute little waiting area with a TV and water while you wait. The customer service is amazing. Mike is who helped me most recently and he was friendly and kept me updated on the repair status of my car. I also love that the techs always do a good job and take care of me. Also amazing that I get coupons for auto repairs regularly and that they price compare tires. I won't go anywhere else with my VW

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Robin, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Maroone VW! If you're ever in need of more he...lp, please let us know. We hope you have a great day.

  • 2.0 out of 5
    November 2, 2019

    We brought our 2015 Golf VW in for routine maintenance on 12 Oct 19. Afterwards and still today - there is a strong odor of diesel fuel coming through... the air vents. I brought the car in a week after the repairs and spoke with Mike. He treated me like I was a dumb female and asked to drive the car. He drove the car and assured me he cleared the odor just then smoke starting rolling from under the hood. He popped the hood and discovered the mechanics failed to secure the dip stick, which spewed fuel and fumes throughout my engine and air filters. Now he wants to charge me $150.00 to ?check? my vehicle for a possible exhaust leak. I called to speak to a manager and was given the run around. I will be never use Mike Maroone again.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Brian And Jackie Wilson, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience ...to our attention. If you are willing, please contact us at (719) 888-2898 so we can work towards a resolution. We look forward to hearing from you.

  • 3.0 out of 5
    October 4, 2019

    I bought a brand new car, was told the warranties I purchased (purchased all) would cover EVERYTHING on the car with the exception of gas and insurance... of course. The sales man and the lady that processed the financing explained that even detailing would be covered. Once service was needed I learned that the ?warranties? actually covered none of that. I received a coupon book. So the additional $5K only covered oil changes and tire rotation. I love my car, just wish I would of done more research as to the additional warranties I purchased and not have taken their word for it. The service department has been great however.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Stacey, we regret to hear that you are displeased with your recent experience with us, and we hope we are able to get in touch with you soon to mak...e sure you are taken care of and your concerns are resolved. Our managers will be reaching out to you, but if you would like to contact us, please give us a call at (719) 888-2898. Thank you for bringing this matter to our attention. We hope to speak with you soon.

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