Reviews
Write a reviewSTAY CLEAR OF THIS DEALER!!!
Purchased 2017 Tiguan April 2023. 1. Needed new front rotors and brake pads (front) 4 months later. 2. Now (November) battery is shot 3. August oil change. Was informed at this time that these vehicles burn a quart of oil every 1200 to 2000 miles. Would have been nice to know that during the sales process 4. Purchased a maintenance contract for ~600, whicj I was told at the time covers 3 oil changes, tire rotation and multi-point inspection and a mechanical service coverage. Dealer, without my knowledge cancelled the mechanical service contract in July. So essentially, I paid for 3 $200 oil changes. 5. When speaking to a sales manager about these issues, he began to get rude and abruptly hung up when i mentioned the word "lawyer". 6. Called back and spoke to a different sales manager. He took down all of my concerns without issue and told me he will call back after he looks at all the records. 7. General Manager "not in his office" when asking to speak with that person. 8. Now I wait...
STAY CLEAR OF THIS DEALER!!!
Purchased 2017 Tiguan April 2023. 1. Needed new front rotors and brake pads (front) 4 months later. 2. Now (November) battery is shot 3. August oil change. Was informed at this time that these vehicles burn a quart of oil every 1200 to 2000 miles. Would have been nice to know that during the sales process 4. Purchased a maintenance contract for ~600, whicj I was told at the time covers 3 oil changes, tire rotation and multi-point inspection and a mechanical service coverage. Dealer, without my knowledge cancelled the mechanical service contract in July. So essentially, I paid for 3 $200 oil changes. 5. When speaking to a sales manager about these issues, he began to get rude and abruptly hung up when i mentioned the word "lawyer". 6. Called back and spoke to a different sales manager. He took down all of my concerns without issue and told me he will call back after he looks at all the records. 7. General Manager "not in his office" when asking to speak with that person. 8. Now I wait...
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Service Visit
quick and easy!everyone is so kind and knowledgeable
Service Visit
quick and easy!everyone is so kind and knowledgeable
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Emily, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
The service department always does a great job for me.
Service
The service department always does a great job for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Ash Review
I just had my car in for routine maintenance and everything was great! The service writers and manager were very personable and took care of me.
Ash Review
I just had my car in for routine maintenance and everything was great! The service writers and manager were very personable and took care of me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ashleigh, we're happy you found our staff to be so supportive during your experience here at Mike Maroone VW. Please don't hesitate to reach out if there's anything additional we can do for you.
Great service
Great service,I got in and out quickly, no pressure for other services.
Great service
Great service,I got in and out quickly, no pressure for other services.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Betty, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Review
Cheryl was a great help. Made everything easy for me.
Review
Cheryl was a great help. Made everything easy for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Isaiah, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Maroone VW! If you have any further questions, please give us a call. We're always happy to help!
!!!!!
Why comment. I go there because I like the people and they service my vehicle properly. See my ratings!
!!!!!
Why comment. I go there because I like the people and they service my vehicle properly. See my ratings!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
Purchase 4/20/22
Quick and easy, the buying process went quick and pretty happy with my purchase. Jordan was amazing and very helpful with my questions.
Purchase 4/20/22
Quick and easy, the buying process went quick and pretty happy with my purchase. Jordan was amazing and very helpful with my questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Excellent customer service keeps me returning
I recently purchased a new vehicle and was able to turn in my loaned vehicle without any issues or delays. I always come to this dealership for repairs or services.
Excellent customer service keeps me returning
I recently purchased a new vehicle and was able to turn in my loaned vehicle without any issues or delays. I always come to this dealership for repairs or services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Victoria, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Install mudguards for my new car.
Great service with knowledge staff ready to provide the help I needed.
Install mudguards for my new car.
Great service with knowledge staff ready to provide the help I needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Juan, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!