Mike Maroone Volkswagen Hours
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Have to say pleasantly surprised with customer service when I brought my passat in for an oil change. Mary Gillespie wasted no time checking me in while... multi tasking and providing great customer service.
Doug was pleasant to work with from the moment we arrived. He assisted us in searching for the best car for our family at the best price. It was an extraordinary... experience and I’d be happy to recommend this location to others!
Thank you for taking the time to let us know how we did. We hope you have a great day!
I've never experienced a dealership quite like Mike Maroone VW before. From the service department, to the sales team, to the finance manager, each person... was genuinely there to help and to make the experience as enjoyable as possible. Not only would I recommend Mike Maroone VW to a friend, I plan to buy my next car there again.
I brought my VW Beetle Coupe in for warranty service, had to bring it back for work that wasn???t done, after the ???supposed service??? my cars gas consumption... went from 1 tank per month to 1/4 tank in 2 days!! They also wouldn???t check a simple key insertion question - but gave me a $450 quote for replacement! I got an email from the Service Supervisor indicating to ???call me at this number??? if you can???t give us all ???10???s! I did - got a woman who said it was a wrong # and she gets these calls all the time! I tried the main service desk, the Assistant Manager (who just wanted to argue), and I NEVER got a call from Mr. Lemons about anything to resolve the issue! I plan to take this issue further up the chain of command - I would suggest you find service elsewhere or be prepared for inexcusable service AND treatment!!
Already knew exactly what I wanted, didn't even need a test-drive. Worked with the personable and professional Pat Bains. The finance guy, Mike, tried... to sell me several extended warranty plans, talking really fast while drawing arrows all over the page--very confusing to say the least. I declined. Glad I paid cash so I didn't have to endure any more of Mike.
A little over two months ago, I started down the road of wanting to purchase a new VW Alltrack. As this was a vehicle I plan on keeping for quite some... time, I wanted a specific model with a exterior / interior color combination and a manual transmission. I tried researching a number of dealers across the state and was unable to find what I wanted. I contacted Mike Maroone and got myself paired up with Doug Ousler in the sales department and experienced a very pleasant and low pressure test ride on a similar vehicle they had in inventory. I explained my situation and what I was looking for to Doug and his sales manager Matt. They went above and beyond to locate the vehicle I wanted while it was still in transit from the factory. It was actually slated to go to another dealer in Denver. Doug stayed on top of things and, assisted by his manager (Matt), worked a dealer swap. Doug followed through on the delivery right up to the end and did exactly what he said he would. In the end, I received the car I wanted for a very reasonable price. I can't remember ever having a better car buying experience. These guys are awesome!
My new Atlas purchase was a nightmare. If I could I would give 0 stars! I don???t know how many things can go wrong with buying a brand new car but after... a week of waiting I ended up with a new Atlas with only 1 key and scratches all over the clear coat. Got my 2nd key a week later and wasted 3hours at this dealership to take care of the scratches and ended up with the same condition but finally a 2nd key. Nobody bothered to even offer me anything to make it up to me for all the worries (almost mental breakdown) and wasted gas and time. Never in my life did I feel so bad about buying anything and felt so disappointed.
What drew me to this dealership was that they had the car that I wanted but what brought me back was trust in the sales person Pat Bains. Pat is a real... professional - knowledge of the product, honest approach to the customer and delightful to work with. We felt he gave us the best price on the particular car and very honest. He helped us with what we knew we wanted and did not try to sell us more than we needed. When the transaction was closed he walked us through everything to make it a most efficient car purchase. His knowledge of the entire proscess was very helpful and he went out of his was to be available for questions at any time. In addition we felt we got to know him on a personal basis. A year later when we elected to exercise a lease buyback we just called our friend Pat. He met us at our convenience and expedited the transaction with ease. In our experience Pat is one of the best to work with on a car purchase. Thanks Pat Marcus Markey in finance also was efficient knowledgeable and delightful to work with.
Was looking for a quality used car for my son. I was looking for a dealership and sales agent who would make the process quick and simple. Pat Bains... did all of he above and more. After answering a few questions with my son Pat directed us to a CPO Jetta that was perfect for my son. The sales process was quick and simple, with Pat helping it go smoothly. I appreciate all of Pat's help and support and will look for him to help me with my next car.
Two and a half years ago I visited this dealership looking for a small SUV. I was introduced to the Tiguan 2016. After driving it for 2 1/2 years I have... elected to purchases the vehicle. The service and sales have both met and exceeded my expectations.