Mike Maroone Volkswagen

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Sales
Service Closed

Mike Maroone Volkswagen Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 7:00 PM

Sunday

Closed

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
98 lifetime reviews. Includes reviews of Mike Maroone Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 9, 2018

    No one there to work and do there job still waiting for a phone call back left messages and calling every day but they put me on hold every time bad bad... business

    1.0 out of 5
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    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Roman. We are sorry to see you weren't happy with your experience at Mike Maroone VW, and we hope you give us a chance to regain your confiden...ce. Please give our service manager, Keith, a call at (719) 888-2898 and we will work to address your concerns. Take care!

  • 5.0 out of 5
    October 8, 2018

    The people at Mike Maroone VW do not pressure you and are just out to make a sale no matter what. Worked to get you a fair price and give you all the time... you need to make the decision for yourself. Had financing pre-secured before coming in and yet they did all they could to better the APR. Definitely look here for you next car.

    5.0 out of 5
    Customer Service
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    Quality of Repair
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    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • July 17, 2017

    I've never experienced a dealership quite like Mike Maroone VW before. From the service department, to the sales team, to the finance manager, each person... was genuinely there to help and to make the experience as enjoyable as possible. Not only would I recommend Mike Maroone VW to a friend, I plan to buy my next car there again.

    5.0 out of 5
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    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 8, 2018

    I went into Volkswagon expecting to be there all day and I was done within at most 3 hours. Megan was so easy to work with and talk to. I didn???t feel... any pressure about buying a vehicle and she really made me feel like she cared about my decision. I would highly suggest working with her!

    5.0 out of 5
    Customer Service
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    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 4, 2018

    There needs to be a NO star review option! RUN don't WALK AWAY FROM THIS hap-hazard PLACE So, I Bought my 2nd VW here in july of 2017, a 2017 Alltrack.... I had my wheels from my Passat put on my alltrack. First, my wheels were all scratched up from obvious impact socket rub and at the time I lived in Denver and the next day that I was cleaning my car, I looked under the car and the rocker panel on my DS was ALL bent out of shape due to some knucklehead that works in service that jacked my car up OFF the proper jacking point. I called Pat Bains, my salesman, to see WTH and why I am left with a brand new damaged car. Aaron, Pat's manager simply said they won't do anything UNLESS I go out of my way to drive down from denver to have them "see if they did cause the damage"..calling me a liar essentially. Well, FF to TODAY and I have moved back to the springs and emailed Pat Bains about now having my car fixed from the original email I sent to him a year ago..and he replied by saying.."I though this was your last communication to us"..Thats it. NOTHING about how they have screwed me over and certainly NOTHING about repairing my car from the damage THEY caused. I have been to their website twice chatting with someone that doesn't even work there and have been told twice that someone will call me to resolve this and yep...NOTHING! Now I am off to their BBB page to take my time to file a complaint there..Just disgusting! 10-4-2018 UPDATE! Pano roof an my Alltrack leaked. Took it to these guys and they replaced the pinched drain tube. They said new headliner was on backorder..Ok, so I found interior damage done by the tech while replacing drain tube. After all that has happen to me so far by these guys, I went straight to Adrian at Mike Maroone VW service and the service manager came out and said they are not honoring the headliner and NOT repairing the damage that THEY caused. Obviously I am upset at this point and the service manager told me to leave and not come back. AFTER I have bought 2 cars from them in 2 years! Total hack service shop that makes the customer "wrong" in any case brought to them. Have filed a BBB complaint and want all to know that they should stay VERY FAR away from this horrible horrible dealer

    1.0 out of 5
    Customer Service
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    Quality of Repair
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    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 4, 2018

    There needs to be a NO star review option! RUN don't WALK AWAY FROM THIS hap-hazard PLACE So, I Bought my 2nd VW here in july of 2017, a 2017 Alltrack.... I had my wheels from my Passat put on my alltrack. First, my wheels were all scratched up from obvious impact socket rub and at the time I lived in Denver and the next day that I was cleaning my car, I looked under the car and the rocker panel on my DS was ALL bent out of shape due to some knucklehead that works in service that jacked my car up OFF the proper jacking point. I called Pat Bains, my salesman, to see WTH and why I am left with a brand new damaged car. Aaron, Pat's manager simply said they won't do anything UNLESS I go out of my way to drive down from denver to have them "see if they did cause the damage"..calling me a liar essentially. Well, FF to TODAY and I have moved back to the springs and emailed Pat Bains about now having my car fixed from the original email I sent to him a year ago..and he replied by saying.."I though this was your last communication to us"..Thats it. NOTHING about how they have screwed me over and certainly NOTHING about repairing my car from the damage THEY caused. I have been to their website twice chatting with someone that doesn't even work there and have been told twice that someone will call me to resolve this and yep...NOTHING! Now I am off to their BBB page to take my time to file a complaint there..Just disgusting! 10-4-2018 UPDATE! Pano roof an my Alltrack leaked. Took it to these guys and they replaced the pinched drain tube. They said new headliner was on backorder..Ok, so I found interior damage done by the tech while replacing drain tube. After all that has happen to me so far by these guys, I went straight to Adrian at Mike Maroone VW service and the service manager came out and said they are not honoring the headliner and NOT repairing the damage that THEY caused. Obviously I am upset at this point and the service manager told me to leave and not come back. AFTER I have bought 2 cars from them in 2 years! Total hack service shop that makes the customer "wrong" in any case brought to them. Have filed a BBB complaint and want all to know that they should stay VERY FAR away from this horrible horrible dealer

    1.0 out of 5
    Customer Service
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    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Eric-- we are sorry you are not happy with your experience. Please know that we take all comments and concerns very seriously and try to work towar...ds 100% satisfaction for every guest. Our management looked into this matter, and it appears there were several attempts to address these issues. Take care.

  • 1.0 out of 5
    September 7, 2018

    Took car in for oil change/tire balance and rotation. Signed for work to be done at $89, but ended up paying $140 in excessive hidden fees: Shop supplies,... labor and parts. Luckily, I recognized that a tire rotation had not been performed when a scuff on my passenger right rear alloy was still in its original place (right rear). Yet, I had already paid for services. I called in later in the day to enquire about the service at which point I was told, "Yeah, the man didn't know he was suppose to do that, but he did perform the wheel balance. Bring it in and we'll make it up to you". Well, I don't plan to return. Shoddy business practices. Realize you have been forewarned.

    1.0 out of 5
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    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns regarding t...hese fees. Please reach out to our Service Manager, Keith Lemons, at (719) 888-2898 when you have a chance. Thank you, and we look forward to hearing from you.

  • 2.4 out of 5
    July 10, 2018

    I bought a used Volkswagen and brought it here for an oil change and inspection. The price they charged me was incredibly low, they handed me an inspection... report, and I left agreeing to leave a 5-star review. Shortly after, I had issues with the car, and I found out they never did the inspection. The inspection report was completely made up, and I had the car break down with costly repairs as the result of something that could have been easily, and inexpensively prevented. Had they done the inspection, the most simple things like a defective battery, and incredibly dirty air filters would have come up as needing attention.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 10, 2018

    I bought a used Volkswagen and brought it here for an oil change and inspection. The price they charged me was incredibly low, they handed me an inspection... report, and I left agreeing to leave a 5-star review. Shortly after, I had issues with the car, and I found out they never did the inspection. The inspection report was completely made up, and I had the car break down with costly repairs as the result of something that could have been easily prevented. I would have much rather had them tell me that they didn't have time to do an inspection.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lee, we're disappointed to hear of the negative experience you had at our location. If you'd be willing to provide more feedback, please rea...ch out to us at (719) 888-2898 so we can assist you further. - Service Manager, Keith Lemons at (719) 888-2898

  • 5.0 out of 5
    May 24, 2018

    I brought my 2009 Jetta in for service. Keep in mind it is a 9 yr old car with lots of problems. However, this was a nice as I've been treated at a Volkswagen... dealership with this car. It's not new but its mine, and the guy, Issac or Ivan, something like that, treated me like I was important and so was my car. Thanks a lot, hope this will be my new place to service.

    5.0 out of 5
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    Friendliness
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    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
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