Mike Maroone Volkswagen

Very dishonest business. The representative approved a $500 charge without asking me. It took them almost 3 full days and cost almost $600 just to get a diagnosis on my car. Of course, I am taking my car somewhere else to be repaired.

Simple oil change and tire rotation. 80 minutes and they forgot to reset the oil mileage thing in the computer, didn?t replace the windshield sticker, didn?t wash the car (which used to be standard), left the plastic seat cover and floor matt in place, didn?t return the seat to its original position, and the car smelled like smoke from the service techs. Also, they let me know at the 80 minute mark that I should really have my diesel fuel filter replaced for another $195 and who knows how much time. They also let their computer system nag to repeatedly for feedback. We?ll, here you go.

Love this place, from buying my vehicle to servicing it this venue has been outstanding In everything they do! I wouldn?t go to any other location, these folks are just too consistently excellent! I will buy and service my next new vehicle here again in about 3 years. It will be my 5th VW I?ve owned. Believe that.

We met Wayne when we were just thinking about buying a car. We weren?t ready at that time but we knew that Wayne was our guy. We?ve been to many dealerships in different cities and states, and by far we felt he was the most knowledgeable, genuine, and honest. The other sales professionals and managers were top notch too. We highly recommend Wayne and the Volkswagen dealership.

BEST CAR BUYING EXPERIENCE EVER!!!!! Wayne Moore assisted us when looking for a VW Atlas. He was amazing! Very knowledgeable, patient, and friendly. They had what I was looking for but I was not sold on the black rims. Went home to think about it, came back, not wanting the black rims, Darwin was outstanding! He was gracious enough to take the time to look on the computer to find EXACTLY what I wanted, tan interior, no black rims. The car arrives the next day! Tyler in finance was wonderful! We had some problems with our bank, but Tyler was there, helping us out. We can't express how much we appreciated the incredible people at Mike Maroone Volkswagen. We DEFINITELY recommend them to anyone looking for a pleasant car buying experience.

Wayne Moore was the most professional and courteous salesman that I have ever bought a car from! I will never buy a car from anywhere but here!

I went into the dealership on September 9 to have the display module that controls all of the media, phone, radio etc. checked because it wasn?t working. This short visit lasted 5 1/2 hours. I was told that it had been reset and that Module was not activating. That was on a Friday. I was told that if it didn?t activate by Tuesday that I should call back which I did. At that time I was told that a part had to be ordered. I was told that I would be called when the part was there and the time would be scheduled to have it put in. Two weeks later I had not been called. In fact no communication. I called the service department. The person who?s been working with me was not available, but the other service person said that she would follow up and call me back that day. I have yet to have a callback. another week has gone by. So we are now approaching four weeks. All communication has been initiated by me. Only one time did I receive a call that I did not initiate. The module is still not in, or even scheduled to be put in. I am very unhappy

I brought my 2017 VW Beetle to the Mike Maroone VW service department because I needed some guidance with repairs that were supposed to be covered by my car's third-party warranty. Lathan Hickey was my contact at the dealership's service department. I'm astonished by the way he went to bat for me with the warranty company. I'd expected a painful process to get the warranty company on board with what the car needed the most, and then figured I'd have to pony up quite a bit myself for the other things. To say I was surprised by the result is an understatement! He earnestly negotiated with them to get everything I needed (down to the last nut and bolt!) covered THROUGH THE WARRANTY. I didn't even buy my Bug at his dealership, but he still treated me like an established customer. Any time I need an advocate to help me get the most out of a car warranty, I'll be reaching out to Lathan Hickey. He's outstanding!

Outstanding staff! My salesman drove to another city, made a dealer trade and brought back a car with the exact features I wanted. How incredibly kind of him!!!

Kyle really took care of us and made it the smoothest car buying experience we?ve ever had. Will buy next car here as well.