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Tasca Ford Berlin

(1,675 reviews)
2020 consumer dealer award
View 3 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,675 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tasca Ford Berlin from DealerRater.

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The sales person Mr.

The sales person Mr. William Kendal was at all times helpful. Didn't like the unprofessional conduct of the financial department providing me a temporary registration with the wrong VIN#, and holdig on to the vehicle documents until the certified bank check drawn on a CT.state financial institution check cleared without informing me. All they had to do was simply tell me what the there s SOP was. Also didn't appreciate there behavior providing misinformation after they forgot to request the certificate for my veterans discount. After returning to the store to help them solve the problem, they falsely claimed they wanted to make sure If there were other rebates coming to me.

The sales person Mr.

The sales person Mr. William Kendal was at all times helpful. Didn't like the unprofessional conduct of the financial department providing me a temporary registration with the wrong VIN#, and holdig on to the vehicle documents until the certified bank check drawn on a CT.state financial institution check cleared without informing me. All they had to do was simply tell me what the there s SOP was. Also didn't appreciate there behavior providing misinformation after they forgot to request the certificate for my veterans discount. After returning to the store to help them solve the problem, they falsely claimed they wanted to make sure If there were other rebates coming to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It’s great to hear that our team was helpful, but it sounds like there were some challenges with the process you experienced. We appreciate your detailed feedback and will review these concerns. If you'd like to discuss this further, reach out directly so we can resolve any outstanding issues for you.

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Our salesman Colin was extremely helpful making our

Our salesman Colin was extremely helpful making our buying experience seamless and simple answering all of our questions

Our salesman Colin was extremely helpful making our

Our salesman Colin was extremely helpful making our buying experience seamless and simple answering all of our questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We're pleased to know our team could make your buying experience seamless and simple for you. Thanks for the feedback on your visit to Tasca Ford Berlin.

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These guys do a fantastic job in the commercial truck

These guys do a fantastic job in the commercial truck service department. I can't thank them enough for the fine job they did and their integrity is rare these days.

These guys do a fantastic job in the commercial truck

These guys do a fantastic job in the commercial truck service department. I can't thank them enough for the fine job they did and their integrity is rare these days.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your positive feedback about our commercial truck service department. We're glad the team demonstrated integrity throughout your experience with us at Tasca Ford Berlin. Thank you for sharing.

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We’re very helpful where other dealerships were not.

We’re very helpful where other dealerships were not. Represented Ford well! certainly will shop there in the future.

We’re very helpful where other dealerships were not.

We’re very helpful where other dealerships were not. Represented Ford well! certainly will shop there in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for choosing Tasca Ford Berlin. We're glad we could assist you and meet your expectations. Take care!

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Service was fast and friendly, had my car back in 2 days

Service was fast and friendly, had my car back in 2 days which was much faster than I anticipated. They also sent a driver to pick me up from Enterprise where I had to drop my rental back.

Service was fast and friendly, had my car back in 2 days

Service was fast and friendly, had my car back in 2 days which was much faster than I anticipated. They also sent a driver to pick me up from Enterprise where I had to drop my rental back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're happy to hear about your positive experience with Tasca Ford Berlin. We're pleased that the quick service and convenient transportation option met your needs.

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Had an appointment for an oil change and tire rotation…I

Had an appointment for an oil change and tire rotation…I was in and out in no time! Service department is extremely friendly and accommodating.

Had an appointment for an oil change and tire rotation…I

Had an appointment for an oil change and tire rotation…I was in and out in no time! Service department is extremely friendly and accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your experience with our service department at Tasca Ford Berlin. We're glad you were able to get your oil change and tire rotation done quickly.

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Great dealership!

Great dealership! Great staff! Highly recommend buying a vehicle from Tasca Ford! I will definitely be back in the future!

Great dealership!

Great dealership! Great staff! Highly recommend buying a vehicle from Tasca Ford! I will definitely be back in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your recommendation, it means a lot to our team at Tasca Ford Berlin. Glad we could assist you.

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This was the easiest experience I’ve ever had buying a

This was the easiest experience I’ve ever had buying a car. Great staff, very attentive, and friendly, and no sketchy sales tactics.

This was the easiest experience I’ve ever had buying a

This was the easiest experience I’ve ever had buying a car. Great staff, very attentive, and friendly, and no sketchy sales tactics.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for choosing Tasca Ford Berlin. We're pleased to hear about your positive experience with our team and the car buying process. If there's anything else we can assist with, feel free to reach out.

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Courteous reception when I brought the vehicle in.

Courteous reception when I brought the vehicle in. It was only for a battery and they had to order it. It came in quickly happy with the service

Courteous reception when I brought the vehicle in.

Courteous reception when I brought the vehicle in. It was only for a battery and they had to order it. It came in quickly happy with the service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

We're glad to hear you had a good experience with our team at Tasca Ford Berlin. We appreciate your patience while waiting for the battery.

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Was treated very well, whole process of special ordering

Was treated very well, whole process of special ordering vehicle went extremely well. Received a fair trade in value & sale was conducted in a timely manner.

Was treated very well, whole process of special ordering

Was treated very well, whole process of special ordering vehicle went extremely well. Received a fair trade in value & sale was conducted in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us. We’re glad to hear everything, from the special order process to the trade-in value and timely sale, went smoothly at Tasca Ford Berlin.

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