Prestige Auto Group

Purchased the vehicle with no lights on in working condition. On drive home, tire sensor for slow leak turned on and check engine light turned on. Called them and they said they would fix everything. Took the vehicle back on Tuesday. They called and said everything was fixed so we picked up on Wednesday. On the drive home, both lights came on again. Called them and they said bring it back and they will fix everything. Took the vehicle back on Thursday. They kept vehicle until letting us know it was fixed on Monday of the next week. Went and picked up vehicle on Tuesday. Tire pressure light came on again for the same problem on the drive home. Turned around and took vehicle back to dealership. Told them we wanted our money back and they said that isn’t going to happen. They told us to take the vehicle home with the lights on or leave the vehicle there and they would bill us every single day it was at their facility until they took it to the salvage yard but they explicitly said that we are not getting our money back. We purchased the vehicle with no lights on and are not paying for a vehicle that has lights on and issues. Dealership has failed to deliver a fixed and working vehicle with no lights on, has denied us our right to a refund for a faulty vehicle, and has caused two weeks of severe emotional turmoil and 10+ hours of drive time back and forth. They are currently in possession of our vehicle because I refused to take home a faulty vehicle with lights on for the third time and they are also in possession of our $10,600.

Purchased the vehicle with no lights on in working condition. On drive home, tire sensor for slow leak turned on and check engine light turned on. Called them and they said they would fix everything. Took the vehicle back on Tuesday. They called and said everything was fixed so we picked up on Wednesday. On the drive home, both lights came on again. Called them and they said bring it back and they will fix everything. Took the vehicle back on Thursday. They kept vehicle until letting us know it was fixed on Monday of the next week. Went and picked up vehicle on Tuesday. Tire pressure light came on again for the same problem on the drive home. Turned around and took vehicle back to dealership. Told them we wanted our money back and they said that isn’t going to happen. They told us to take the vehicle home with the lights on or leave the vehicle there and they would bill us every single day it was at their facility until they took it to the salvage yard but they explicitly said that we are not getting our money back. We purchased the vehicle with no lights on and are not paying for a vehicle that has lights on and issues. Dealership has failed to deliver a fixed and working vehicle with no lights on, has denied us our right to a refund for a faulty vehicle, and has caused two weeks of severe emotional turmoil and 10+ hours of drive time back and forth. They are currently in possession of our vehicle because I refused to take home a faulty vehicle with lights on for the third time and they are also in possession of our $10,600.

Dealing with the sales person was an excellent experience! It so nice having a fellow VET helping me with the process. My son is so pleased with his new car! Now he has to pay me for it. Lol

I worked with Ron on the purchase of my 2021 Volkswagen Atlas. He was helpful, straightforward, and got me into the car I wanted. Mark, the gentleman that handles finance, was exceptional and worked diligently to get the sale done in the best way for both the sale and the buyer. They have definitely earned a return customer.

Wasn't great made a offer on a vehicle, salesman ask for my address so they could calculate tax and didn't hear back until 2days later and they ask if their was anything they could help me with so I once again explained the situation and their reply was ooh sorry we couldn't come together on this, so I'm still lost as to what happened.

They're very coprative and excellent in response I recommend my friends have a business with them Mr Ron is a great sales guy 👍

I would not recommend as my payments and insterest is not what I was told it would be. If you do go with them read everything multiple times so you don't miss something

Biggest xxxxing scammers and irresponsible people if I could I would rate them with -100

Lamont was amazing. He was so great to work with. He made sure I was completely comfortable with my purchase. Also, shout out to NATALIE! This girl makes things happen! Thank you so much. I appreciate all your help in getting me into my new vehicle!

My name is keven Owens and I wrote a review about two weeks ago about the service that was provided to me and my wife Debra by this dealership and I may have wrote that review in haste. The company actually was very good to us and bent some rules to accommodate us in purchasing a vehicle from them. Also they, without seeing this vehicle in person made repairs that they didn't have to on our behalf. The staff WAS very patient and caring. I was having a bad day when I wrote that review two weeks ago and I am recinding that last review. Thank you!