Land Rover Denver

I've purchased two cars at Land Rover of Denver and had a poor experience every time I've visited. The first time, several years ago, we bought a car that required many return service trips until the issue was fixed. The next visit several years later, my wife and I were treated like we couldn't afford a range rover and were never taken seriously so we purchased one elsewhere. We returned last week to test drive some new range rovers and range rover sports and were told no one could help us and we needed an appointment to test drive the cars, even though it doesn't say that anywhere on your website. After that experience we tried to purchase the car we wanted somewhere else but due to low inventory we ended up purchasing with you. My wife bought the car and drove it home and then was told that Range Rover of Denver has miscalculated the taxes and that she had to come back and pay more money. That's a terrible customer service experience and one of the consistent features of Range Rover of Denver. We'll definitely be purchasing our next range rover elsewhere if you cannot fix your customer service experience.

I made contact with Aleks prior to COVID-19 and was hoping to re-connect as soon as possible. He reached out soon after I completed an on-line request. It was an extremely quick process from test-drive to purchase and Aleks was extremely knowledgeable about the vehicles. He's very professional and made my decision easy.

Horrible. This dealer has on three different occasions told me I needed service that was unnecessary. I plan to report them to the Better Business Bureau. Makes me not want another Land Rover.

I won?t go anywhere else. Service Writers are excellent and go above and beyond. They were emphatic and understanding. They got back to me in a timely fashion with updates on my service. You?ll be in good hands there. I?d recommend this dealership to anyone with no reservation.

We brought our 2017 Range Rover Sport in for our regular annual service at the beginning of April 2020. My husband dropped it off and received a loaner vehicle. We received a call that it was ready a couple days later and my husband went and picked it up. When he received the vehicle it was running. He drove it from your dealership to our home in Greeley probably 50-60 miles. It was parked in the garage until the next morning when I was leaving for work. When I started my car, I right away thought it sounded loud, like a diesel. The first thing that popped on the dash was the “service required” icon. Also, every service we have had prior to this one, the dash and presets were all cleared and dash appearance was I guess “reset”. Everything was the same like it hadn’t been touched. Was the service completed? I’m immediately concerned that something is wrong. We popped the hood to look at the motor. We took the cover off, it was dirty and the oil filter cap was dirty. No finger prints and did not look new whatsoever. I called and spoke with Joe Kilgore and told him that I don’t think the service was completed and I was afraid to drive my vehicle because I didn’t think it had oil in it. The dash indicator for the oil level said that it couldn’t read oil level when it was hot or cold. You arranged a tow truck to pick up the vehicle and brought a loaner vehicle to Greeley. We didn’t hear from your service department often over about a 3 week period. We would get a call that it was going to be ready and then we wouldn’t hear back for a few days and then it was going to be ready and then didn’t hear back for a few days. We felt that something was definitely not going as planned or things just kept popping up so we decided to drive to Denver to check in on the repairs. When we were less than 20 minutes away from your dealership, we received a call from your service department that it was ready. My husband went and spoke with your service manager (Matt) and was given a list of engine components that were replaced on our vehicle. In his explanation he said that this was something that was “just going to happen” and wasn’t something that the service did. This vehicle has 26,000 miles and has NEVER had one mechanical issue until it was serviced at your dealership. We drove our vehicle back to Greeley. A few hours later I went and ran a couple of errands and the “check engine” light came on. The vehicle was picked up again May 6th, 2020 and was told "we rolled the intake manifold gasket causing a lean condition" and another list of engine components were replaced. We requested to speak to the GM and we finally spoke on May 14th, 2020 and he advised that this was a normal issue with these motors and was nothing that the service would have caused. I asked how many times a vehicle with 26,000 miles and hours after being picked up from a service just happened to have damaged engine components. Of course there has been no precedent. Your GM, Steve Burt, solution to the issue was that he would make me a "smoking deal" on a new vehicle. My overall experience at your dealership has been shady to say the least. My first disappointment came shortly after our purchase when we invested in a ceramic coating at our shop and during the paint correction process we noticed paint imperfections “solvent pop” from a repaint on the right fender and hood. My husband had also noticed shortly after our purchase that the right headlight was broken, which was eventually replaced at your service department on one of our annual services. But all indications this vehicle was damaged, repaired and painted. It’s very disappointing to discover that someone that made us feel so welcome, was in a way deceitful by selling us a car that had been damaged and not disclosing that information. There is nothing wrong with the repair or paint and had we not own a body shop, would probably have never known but it’s the principle and it makes your dealership & management dishonest. We are scheduled to have our vehicle delivered again today May 15th, 2020. If have any further engine issues in the near future, I will contact a lawyer to handle this moving forward. Your service department is at fault for the damages caused to my vehicle, period. It’s insulting that your dealership doesn’t accept fault and just wants to make excuses and false claims that it’s a normal issue on a vehicle with 26,000 miles that was serviced literally hours before the issues occurred. It’s not surprising that you’re acting like a stereotypical slimy dealership that sells wrecked vehicles without disclosure and sweeps technical mistakes under the rug with xxxxxxxx. Unfortunately my experiences and opinions don’t mean a xxxx thing and you’ll never do the right thing and admit your faults.

Like most Americans, I really love my cars; they are like members of the family. You get protective, sentimental, you even name them…everyone does. So, when you take your car in for service, you have certain expectations and you dread the guys that come out of the back room: unkempt, confrontational, and not professional. Attitude is something you pick up from these people and it makes you feel uncomfortable, as if your family member with four wheels is not going to get the best attention or the service they deserve. I can tell you that from the moment you walk into the door at Land Rover Denver, you have absolutely nothing to worry about. As soon as my son and I arrived, it was really busy...always a good sign because people will bring their cars back to places they trust. As I walked in I was met by Joe Kilgore who quickly got my LR4 processed and ready to be serviced. Sam Goodell was the technician behind the scenes, making sure the service they delivered was the best. Both of these gentlemen were extremely knowledgeable, professional, and took the greatest care of my family. Everything about the dealership was phenomenal, especially during the current global crisis. Thank you guys…you’re the best! I really appreciate your hard work and expert service!

I have been trying for weeks to get copies of the financial paperwork that was signed at time of purchase but the Sales Manager, Robb Ashby, chooses to ignore my requests. With Covid, there is no contact, so going over the car in person with the sales rep is not allowed. After they drove away I looked the car over and found a nail in the front tire and by the time I made the drive home the tire was flat. I took the car to a tire shop for a repair however I was sold the car with tires worn below the wear bars, which I was told was illegal for the dealership to do, and they would not repair the tire. Instead, I had to purchase a new set of tires. When I reached out to Robb, he gave me pushback instead of service. I only asked if I could buy a set of tires, at a discount, through Land Rover Denver service department and was told NO.

This service appointment was one of the biggest I've done with my LR4 and it makes me even more thankful for 3 things that stand out as to why I would only service my Land Rover here. First is I trust my service advisor Dillon. He never steers me wrong and walks me through everything in a way that puts me at ease. The environment/culture there (professional, warm, attentive) is consistent and pleasant and in the end, I know the expertise of the mechanics is worth paying a little extra for.

First off I'd like to give a big shout out to Melodie Garrabo. From me first contacting your dealership on the problems I had with my vehicle, Melodie went above and beyond, listening intently to my concerns and so empathetic, following up with assistance on recommended tow companies. "Thank you Melodie!" There were additional problems with my vehicle which your technicians diagnosed and although I wasn't happy with paying out lots of cash for the repairs, I trusted their expertise. Shout out to Joe Kilgore who provided me with exceptional service! He too showed care and empathy, impressed me with his vast knowledge on the best way forward then he too went above and beyond and figured out a way to get me a loaner vehicle and worked with the price of repair reducing it pretty substantially. "Thank you Joe!" I'd also like to give a shout out to the technician/s who worked on my vehicle, and restored it to be another great ride to take. Not only does it feel good, I now get 411 miles on a full tank instead of 386! It was extremely busy when I got there and there's so many tools needed to keep the cogs turning so another shout out to 'all' who work there who helped make my experience as great as it was! Over all my experience was exceptional. Your service department worked diligently together, even during the Covid19. That kind of leadership comes from the top down so thank you to all who control the buttons to make it such a great place to take my vehicle. I drive from Colorado Springs to Littleton for this type of service and it's so worth my while. Thank you for caring!

Excellent service, communication and video of checkup is amazing! Joe Kilgore is my service manager and he is the BEST! They are most agreeable to giving a loaner car and NOT a rental.