Auto Universe

BUYERS BEWARE!. I usually don’t write reviews, but I feel I have to inform people of our misfortune in dealing with Auto Universe. I plan on upstanding this post with any additional news and or resolutions. Dishonest dealership, they will mislead you and misrepresent the quality of the vehicle. Just to get a sale. *Do your due diligence before purchasing a vehicle from this dealership. You NEED to get a pre purchase inspection done on any vehicle on this lot to protect yourself.* I made the mistake of not. Knowing Toyotas warranty still covered any engine issues. Our story, I found a 2024 Tundra on CarGurus or AutoTrader (I can’t remember exactly which), listed by Auto Universe. So I inquired. They had the vehicle listed at a reasonable price and it checked most of the boxes on my list of needs. It was described to me over the phone as, “we’ve had a lot of trucks come through here, this may be the cleanest one. It is cleeeeaaaan.” I even went as far as purchasing the Manheim Condition Report from the auction the dealership purchased the truck from. Based on this word from the salesman, and the condition report, I put a deposit down to hold it. Then I received the CARFAX and everything looked okay. My wife planned a trip to Memphis, (from MN) with her mom on a little mother daughter trip to pick up the truck and finalize the purchase. I myself was unable to make the trip. I asked her to look it over as best as she could. Check the oil, test drive, ect. This was her first time purchasing a car. We understood that this dealership sells cars “AS IS”. They flew down, the salesman Tony picked them up from the airport. Everything at the dealership went very smooth. The oil was checked, a couple little scuffs my wife noticed on each side were buffed out. Everything seemed good. So my wife and her mom started their 14 hour drive home. Halfway back they stopped at my sister in laws house, where her husband while looking over the truck top and bottom, noticed the dents on each side. The very next business day, I reached out to Auto Universe, with my concerns. The salesman has responded quickly to any and all questions. We were told this vehicle was “looked over very thoroughly.” He said to send pictures so we did. With pictures from their website advertising the vehicle to prove the damage was there prior to purchase. As you can see from attached pictures, it’s almost impossible to notice unless you already know it’s there. We were then told to get an estimate done. So we did. The estimate was just shy of $2,000. We were told all of this information was forwarded on to the owner and we should expect him to reach out to us soon. It has now been 3 weeks. We have tried texting, emailing, multiple phone calls. We have received absolutely no response and have been unable to get whole of the owner Sonny. We spent over 60k with this dealership and can’t get any response from the owner. I think this is a very clear statement to his business practice. We were misinformed and mislead to believe we were purchasing a very clean truck in mint condition. I feel my wife was taken advantage of by the dealership, by them choosing not disclosing the damage to her when she herself didn’t notice it because she didn’t get on her hands and knees to look under the truck. Remember, “this truck was looked over thoroughly.”-Their words. My advice is to stay away from this dealership and go to a more reputable dealership to avoid any hassle. It seems the owner couldn’t care less about his customers after they get paid. I may be mistaken, but that is my perception. You be the judge. Customers Courtney S and Trevor S.

My wife and I asked to see "Bud" the salesman we dealt with on line. We introduced ourselves, he did not stand to greet us, he simply sat there and asked for my driver's license. My wife asked to see the carfax and his reply was its right there on the computer,as he pointed to his screen. My wife explained that it's not showing on her phone. He replied "I sense some hostility in your voice". I asked for my license back and my wife asked if there was anyone else who could help us. We are buyers (senior citizens) and were ready to pay cash for the vehicle we wanted. We do not spend our money where we cannot receive a modicum of respect or interest in our business.

Marcus on Covington pike was amazing. Had to go on Winchester Sonny is rude the service guy is full of it . I have complained about alinement spice I got the car guy put air in tires and said nothing was wrong. Tires were separating. Could have had a blowout and died. Don’t buy here!

Thank you so much to Myron for your lovely service! Thank you for you help with finding the perfect car! This was a great experience!

Do yourself a favor and stay clear of this place.To many good dealerships around to fool with this second rate place.Wasn’t there for 5 minutes before asking my credit score.Service department is being phased out so keep that in mind.

Nice, friendly, and down to business. If my friends didn't have cars already, I would send them here. Mr. Mike Foster greeted me in the parking lot, in the cold, to discuss the vehicle I was looking at. He made the process quick and easy.

I purchased my car a 2016 Land Rover Discovery 10/12/2022. When I purchased the car the windshield wiper fluid light was on and the driver side visor mirror was broken. They told me they had to order the mirror and when they get it they will call me to bring the car back to repair and they did so. Two days later the dash board lights came on, I called and were told to bring it back. When I was told to drive it for the day and see if the light will go off ( traction and break light) and it didn’t. Took the car back and they had to keep it. I was given a loaner car but after I left the lot the car was hit. ( no fault of mine) So I took the car back to the lot and I was told they had no more loaners, so the next few days I was forced to cab it to work. The damage to the loaner was taken care of by the other driver’s insurance. Before they received the check they called me several times about the deductible. Never were they concerned about how I was getting to work. They kept my car for several days without a loaner. As if I personally tried to wreck their car. None of this would have happen if my car was in a better condition ( not even two weeks) well to make a long story short my car is now in the shop again. Lauren lied to me that she would pay for the diagnostic. I’ve called and called but no answer. Ive take my car back and forth in less that 90 days. I purchase the car as is with no extended warranty. I should have read more of the reviews. It’s costing me almost $2000 to have my car fixed. Lesson learned. Thanks Auto Universe. The only good thing about you is MARCUS my salesman.

I wouldn’t recommend no one to purchase a vehicle from here. My Rep Was Lamont Horrible customer service and he doesn’t care about his customers. I’ve purchased a 2017 camaro wit 22,000 miles within one month my air went out. 2 weeks later my transmission goes out the dealership does nothing & tells me that my problem to fix. My car have been at shop since August. I’ve asked for help numerous of time. They still didn’t help I wouldn’t recommend to anyone. SERVICE department has bad communication & management as well. THEY SALE LEMON 🍋 CARS ‼️

I bought a car in July and took it to service for a few issues and it's been 2 months since I've had my car. I feel like my car hasn't been made a priority at all and I've driven the rental longer than the car I actually bought.

Great honest people I’ll most definitely be doing all my business with them. Brian was great he helped me to find exactly what I was looking for and made the experience so much easier and better! Thanks Brian and auto universe!!