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Reviews

Average Ratings

5.0
41 lifetime reviews.
  • Outstanding service

    I am so glad I went to this place. Customer service was awsome. I went there just to look around. They were about to close but didn't until I was ...


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    I am so glad I went to this place. Customer service was awsome. I went there just to look around. They were about to close but didn't until I was satisfied. And yes I bought from them. I have been to a lot of car lots,but the gentleman there didn't make me feel like a stranger. The buying process I had no hassles. Was not pressured at all. The staff was excellent and very friendly. The place was clean. Everything I asked for was done to the best of their ability. I was undecided when I got there,but was very sure when I left. Thanks for all u did.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Best in the Memphis area

    These guys are fantastic. Great inventory and the most competitive prices anywhere. They made the car buying process easy, and made sure I was co...


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    These guys are fantastic. Great inventory and the most competitive prices anywhere. They made the car buying process easy, and made sure I was completely satisfied. If you are looking for a late model luxury car, you have to check out Auto Universe.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Unbelievable experience. Single female.

    My insurance company, USAA had selected this dealership as a "preferred dealer" but I had never heard of them. I was a little skeptical that this...


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    My insurance company, USAA had selected this dealership as a "preferred dealer" but I had never heard of them. I was a little skeptical that this might be a shady operation off of Covington Pike as some of those businesses tend to be. I looked at this Cars.com site prior to leaving and was relieved to see all of the wonderful praise that Sonny and Peter had received. I was trading in a vehicle and had to make the deal work a specific way. Being a single female, I was concerned I would be taken advantage of, but the transparency these guys used in doing the deal was amazing. I knew every step of the way that I was getting a fair price for my trade-in as well as the car I was purchasing. I believe I spent a total of two hours at the dealership getting the entire deal worked out, closed, financed, insured. In that time they had my new car immaculately clean and ready to hit the road. As long as those two men are at the helm of this business, I will never buy from anyone else ever again. They know their business. They don't try to sell you something you don't need. And I truly believe they arrange the deals like they would want it for their own family members. Don't make the mistake of passing this gem up if you are shopping for a luxury vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great, Easy Experience - Just Like Last Time!

    My son and I stopped by on the off chance Auto Universe would have a mid-nineties Jeep Wrangler (they typically have newer cars.) No jeep, but the...


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    My son and I stopped by on the off chance Auto Universe would have a mid-nineties Jeep Wrangler (they typically have newer cars.) No jeep, but they had a 2010 Nissan Armada that was in pristine condition. My wife had just mentioned she wanted a Nissan Armada. This was perfect! We took it on a test drive and after researching and finding out this was a great deal, we bought it. Sonny and Peter were great to work with. The transaction was easy and they were very accommodating of our schedule. Our new Armada was detailed and super clean when we picked it up. After our first purchase from them (a Jeep Grand Cherokee) and now our second, I would definitely recommend Auto Universe to a friend. In fact I have recommended them many times already! Thanks guys!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Place to Purchase Your Next Vehicle

    Great car buying experience.!!! They answered all of my questions concerning the vehicle I purchased and never rushed me to make my decision. I am...


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    Great car buying experience.!!! They answered all of my questions concerning the vehicle I purchased and never rushed me to make my decision. I am so glad I went here. They had the truck I wanted at the price I wanted. Great deal from great people. I highly recommend this dealership to anyone looking for a luxury vehicle that's not overpriced.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fantastic!

    The men were very helpful in finding the used cars in my price-range on the lot. They have quality cars for great deals, unlike the neighboring de...


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    The men were very helpful in finding the used cars in my price-range on the lot. They have quality cars for great deals, unlike the neighboring dealerships. I came in near closing time, but they didn't mind staying, maybe, 20-30 minutes over. I was helped in a timely manner and had a great experience with buying my first car. The men on the lot helped excellently and patiently.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great deal, great service

    Peter was very helpful in helping me choose my next vehicle.


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    Peter was very helpful in helping me choose my next vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best buy ever!

    Best buying experience ever. Sonny and his team are very knowledgeable, totally candid and honest, and extremely fair and up-front in pricing. ...


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    Best buying experience ever. Sonny and his team are very knowledgeable, totally candid and honest, and extremely fair and up-front in pricing. I have already recommended Auto Universe to some friends looking to buy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Diamond in the Rough!!!

    Found the Lexus ES350 I was looking for online at Auto Universe through Cars.com. My first impression with a smaller dealership and hidden off C...


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    Found the Lexus ES350 I was looking for online at Auto Universe through Cars.com. My first impression with a smaller dealership and hidden off Covington Pike was that I might be wasting my time. Man was I surprised. The staff was excellent, professional, and knowledgeable on all the cars. Lots of Luxury models, in great condition and great pricing. No pressure, and such a simple and fast buying process. Peter and Sonny went above and beyond to ensure my car buying experience was nothing but the best. I would highly recommend this Dealership to anyone looking for a late model luxury vehicle. You will not be disappointed!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Outstanding

    Great people to deal with. Arrived mid afternoon. Drove off with the car before 5:00. Exactly as advertised online and an excellent price.


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    Great people to deal with. Arrived mid afternoon. Drove off with the car before 5:00. Exactly as advertised online and an excellent price.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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