Auto Universe is a family owned and operated business, with vast experience in automobile trade, export and shipping. We
are committed to provide quality pre-owned luxury vehicles at the right price, with a hassle-free no-pressure car buying experience. We believe that car buying should be a fun, relaxing and stress free process. We provide multiple financing options to make sure it fits our customer's requirements and budget. We do our best to provide all the available information for every vehicle along with vehicle history report from CarFax, AutoCheck etc.
"Certified Quality Without the Certified Markup!"
Read reviews that mention:
Brought a car before I left at closing car started having problems info the management told me he would take car of everything on the dealer. Haha that’s... was a joke, talk me to getting this BS WARRANTY WHERE THE RATES SET AT 90 and you have to use there shop another issue. After having my car for month they wanted me to use warranty to fix all the issues. So they wanted me pay another 6500 after I spent 19,500 cashier check crazy and repay sales taxes again. THIS PLACE IS A JOB. I’m still having pushing my issue farther....to top it off some someone stole my work boooths and cable.....SMH
Dear Sir, We are sorry that you feel that you were not treated fairly at our dealership. But the fact remains that we treat our customers like family... and we go above and beyond for them to have the Best Car Buying Experience, and we tried our best to satisfy you as well. Here is the timeline of your transaction and the customer service that was provided to you. On Feb. 25th 2019, You purchased 2011 Vehicle from us. The car was sold "AS IS" and you bought "Extended Warranty". A couple weeks later you complained about engine smoke and we offered to get it repaired for you and on the same day you we gave you a "Loaner Vehicle" to ensure that you do not face any trouble with your transportation needs. At your request we also substituted the Loaner Vehicle with 2015 Infiniti and at that time you showed desire to exchange your Vehicle that you had originally purchased from us with this 2015 Infiniti, which would have costed you $5900 (and not $6500) more after discounts and all the taxes and paperwork. But, you insisted on an "Even Swap" which was not possible between a 2011 and 2015 Vehicle. At that time we agreed to "Buy Back" the vehicle from you and refunded you all of your Vehicle's cost plus the Interest for the Bank Loan and also allowed your Brother to keep the Referral Money. After you left the car at the dealership we found your Backpack in the Trunk of the Car and asked you to collect it from us which you did. There were no other belongings of yours in either of the cars that we found. Sir, we did everything within our reach to satisfy you by-Offering to get the car repaired, Providing Loaner Vehicle of your Choice, Agreeing for an exchange, Buying Back the Car, Giving a total refund along with the Bank Interest and Taking care of your personal belongings. We are once again are sorry that our efforts were not enough to satisfy you. We wish you all the best.
I had a great experience. Everyone was very nice. I will definitely continue business at Auto Universe It was by far my easiest vehicle purchase
My insurance company, USAA had selected this dealership as a "preferred dealer" but I had never heard of them. I was a little skeptical that this might... be a shady operation off of Covington Pike as some of those businesses tend to be. I looked at this Cars.com site prior to leaving and was relieved to see all of the wonderful praise that Sonny and Peter had received. I was trading in a vehicle and had to make the deal work a specific way. Being a single female, I was concerned I would be taken advantage of, but the transparency these guys used in doing the deal was amazing. I knew every step of the way that I was getting a fair price for my trade-in as well as the car I was purchasing. I believe I spent a total of two hours at the dealership getting the entire deal worked out, closed, financed, insured. In that time they had my new car immaculately clean and ready to hit the road. As long as those two men are at the helm of this business, I will never buy from anyone else ever again. They know their business. They don't try to sell you something you don't need. And I truly believe they arrange the deals like they would want it for their own family members. Don't make the mistake of passing this gem up if you are shopping for a luxury vehicle.
Quick test drive. Requested Cosmetic repairs done in timely manner. No hassle sales. Nice but understaffed. Need more people in the lobby to greet customers.... Peter was efficient and friendly.
I had a great experience. The staff was extremely friendly and very helpful. I would definitely recommend to family and friends. Thanks for a great car-buying... experience!
Thank you Sir for your business and a great review. It was an absolute joy and honor to help you find the car of your choice. We are blessed to have ...customers like you. Enjoy your new ride!
Awesome transaction. Saved me lots of money versu doing the deal by myself. Will return next time for sure. Patient folks that care abt their customers...
Thank you for the awesome review, ! We work hard to satisfy our customers and meet expectations like yours, and we¿¿¿re happy to have been able to as...sist you to your satisfaction. Enjoy your new ride!
The dealer helped us to get into our vehicle with no problems. He answered any questions we had and paperwork was a breeze. I recommend this dealership... to all who are presently looking for a good quality vehicle.
Drove up from Atlanta to this dealership because of the particular vehicle, the vehicle price and the good reviews of this dealership. I received nothing... but first class service and courtesy from Greg and Suleman. They even picked me up from the airport after returning my car rental I drove up from Atlanta. I have dealt with many dealerships in the past and this is the only one I have cared to take the time out to write a review on.
Thank you Sir for trusting Auto Universe and driving all the way from Atlanta to buy your car and thank you for sharing your experience with us, We c...onsider Greg Foster to be a real gem and value his/her experience and expertise in our team. We are glad we were able to provide you with 100% satisfaction and are thrilled to hear that you love your car and value our services. We thank you for your 5 star review! Team Auto Universe
I drove past the lot and saw my car! i had to have it! And they did everything in my power to made sure i got it!!!! Great People !! Fast Service !! Great...
Thank you for your kind review! We work hard to satisfy our customers and meet expectations like yours, and we¿¿¿re happy to have been able to assist... you. Enjoy your new ride!!
I was treated like a VIP...very knowledgeable salesmen and a very kind owner. I am from Jackson, TN and did not know the dealership so...I went in nervous... dropping money on a dealer that I was not familiar with but am glad I did. They were very professional and fair with my trade in and the price I paid for the vehicle I ended up purchasing. I ended up at the dealership after tracking the kind of vehicle that I wanted (used Lexus GS350) and they had the best price right out of the gate. I highly recommend Auto Universe.