Vancouver Hyundai

If I could give a 0 review, it still would have been too high! I made an appointment to test drive a new Hyundai Tucson, received an email stating the "final price" on the vehicle and that my appointment had been acknowledged and that I would receive a text from them shortly. Never received the text or any other acknowledgement. Went to the appointment, nobody acknowledged us in the dealership. After wandering around for 10+ minutes, someone came out and "checked" to see if I had an appointment. Said I did not have an appointment, but offered to show the vehicle. When I stated what the price was as listed on their web site and that I had an email from them, the sales person said the price was approximately $6,000 more than the web site and my email showed and stated that I should have read the info on a link on that page stating that they were "allowed to increase the price according to buyer demands". BAIT AND SWITCH? Who is regulating this kind of business behavior? Used vehicles are selling for more than new ones these days. This would have been an all cash deal. All I can say is KA CHING!

I accompanied a person buying a car this past Sunday. After much negotiating on e-mail, phone, and text messaging we intended to buy a car that day and brought a check. We had advised the dealer that we were bringing a personal check which did not receive any negative response. They checked the credit which is excellent, but they wanted to renegotiate the price and require that we have their financing. Since we didn't want financing and preferred to pay by check, we were disappointed with Vancouver Hyundai instance to do financing or to pay a higher price above what was previously agreed. I don't expect that we will ever return to this dealer. Fortunately, we found a better deal elsewhere, so we needn't return there ever.

Vancouver Hyundai is in a relatively new building across the street from Vancouver Ford, which is co-owned by the same group. Vancouver Hyundai also sells the Genesis brand, which is housed in the same location as Hyundai. Researching and test driving over a year, resulting in a little brain burn out for me, I came to Vancouver Hyundai to test drive a Tucson because the it was the last car on my list and they had the trim I was interested in. When I came in Mr. Jacob Wilson (my salesman) asked if I needed any help. He was attentive to story and answered my questions. We took a test drive and I liked the car. The sticker price was way too high, (I had checked out pricing across the country)so I made a counter offer. He asked Mr. James Whiteside, the finance man, to join the negotiations to finalize the deal. There was a little back-and-forth. After agreeing on a price we closed the deal. Both Mr. Wilson and Mr. Whiteside were very polite and I never felt I was being pressured, other than being alone while making a big $$ decision. They were even kind enough to drive the car to my residence in Oregon. I've had the car six weeks and looking back, I probably could have paid a little less. In the future I probably will not enter a car negotiation alone or without praying more. The three stars are for me, not them. The staff is very good, the process is a little unnerving. My wife really likes the car.

I brought my Hyundai Tucson in to repair an exploded sunroof. The Hyundai dealer had my car brought over to the Ford repair center since they are all owned by Vancouver Auto Group. After agreement with my insurance company, the service center stated it would take 9 days to repair the damages. Those 9 days have come and gone, and the completion date has changed 5 times. It has now been 3.5 weeks and I still do not have my vehicle back yet. The service center and dealership would not offer a loaner vehicle to offset the delays, but instead offered an in-house rental car for a "discounted" price. If you want your vehicle repaired in a timely fashion, and on time, I would take it somewhere other than the Vancouver Auto Group.

I bought a new elantra from josh at vancouver hyundai back in march. I was taken car carr if very well. Josh and scotty were easy to work with. This dealership is fair and honest, something very rare these days. I have sent many freind here and will continue