During negotiations for sale price got a real sense of a negative attitude from the sales manager, and he was very reluctant to give me the price that... was advertised on carfax. They sold me a “certified” vehicle which was missing the head rest for the second row middle seat of the sienna van then sent me the wrong head rest replacement. It took over two weeks to finally have them send me the proper headrest. The can also needed the sunroof repaired which I have a order due signed during the contract signing that has yet to be honored. One of the keys was not in complete working order and they refused to fix it. Do not do business at this location. Any length of drive to another Toyota dealership is worth it.
Normally I hate shopping for a car but this time I was pleasantly surprised. The process was lengthy but because it kept moving and the sales and finance... people didn’t play games, I didn’t even notice. Kudos to salesman Christian Hodges and finance rep Richard Todd!
Al, Curt, and Suzzette created a wonderful buying experience when I traded my Prius 3 2012, for the Prius 3 2016. Curt was very knowledgeable and experienced... .Suzzette worked ou the affordable finances , and Al made it all happen with top of the line service. Thank you to all the team work.!
We were at Thousand Oaks Toyota to test-drive a new Prius when my wife saw a red Solara convertible and asked to test-drive it. She mentioned that she... had a red convertible in college, and was enthusiastic about the Solara. While she was driving, I researched the car online and found that the asking price, $24,500, was $10,000 over Blue Book for the model, year, and mileage. I offered the salesperson $14,500 on the spot, showed him the online Blue Book details, and was rebuffed. It later turned out that they had the car on the lot for a year (!). The salesperson was absolutely insistent that they wouldn't take a penny less than the $24,500 asking price. The salesperson continued to call me for days, but hung up on me each time I referred to the Blue Book price. We found a one-year-older Solara, with 35K fewer miles, at another dealer, and bought it for $14,000. We later bought a new Prius, also at another dealer. We've never set foot in Thousand Oaks Toyota dealership again.
I submitted an inquiry to the dealership about a vehicle I was interested through cars.Com. I was pleasantly surprised when the dealer reached back to... me, and provided me.Detailed information about the vehicle. There was no badgering, or pushy sales pitch, which I appreciated. Did not buy the vehicle but they will be top dealership on my list when I'm ready to make an offer, solely for the salesperson's professionalism.
I was looking at their 2012 Camry and sent a Best Price Quote request from cars.com. I asked them to help give me a best quote out-of-the-door price.... Not only they don't give me the quote, the email response was just a generic to come in test-drive from Eddy. When contacted their website online chat, I finally got a response back with excuse that I contacted off hour; quote request was sent a day before, not off hour. I was told to gave them a price in mind and they would see if they could work off some best price. I never received anything back from them. This is a pretty sleazy dealer which only want you to come in. Contacted a few other and they came back with information right away; not some shady practice. I would give zero if that is option. Avoid this dealer at all cost.
Spoke with John and he stated he would call me back and didn't. I purchased a camry hybrid at another dealer because of his lack of communication.
Toyota of Thousand Oaks really has their stuff together. I inquired via internet, set-up an appointment, and the whole process was very easy and didn't... take forever. They provided me with a quality car, price was right, and financing was a breeze. Not to mention the staff was very friendly and treated me right.
I only stopped here to look at a car we were interested in and in 5 minutes, Cliff was suggesting a price to me without asking that usually takes a couple... hours of negotiating to get. And then since I was out of state, they offered to lower the price more to make up for the extra taxes I'd have to pay buying in california. I went back the next day and bought exactly what we wanted at an amazing price and they had to get it at another dealership so we didn't have to settle with what was on their lot. I'd have to say that they proved they wanted our business the right way, getting me the car we really wanted at a price we didn't expect. See Cliff if you want a good experience.
James, Thank you very for the review. Cliff has a lot of Toyota experience and we're glad that he was able to help you. Thousand Oaks Toyota welcome...s you to their family. We will do our best to make your ownership experience a good one! Thank You, Ron Blomquist General Manager
I purchased a used 2009 Honda Civic LX from this dealership and as soon as I hit the lot a sales rep by the name of Mark lee came out to greet myself and... my father. We chatted and I had told him I had my heart set on the 09 Civic that I saw the ad on cars.com. Mark immediately grabbed the keys and showed me the vehicle and let me take her for a spin. The vehicle was in pristine condition and I instantly fell in love with it. After a long negotiating process Mark and his father Cliff (who is the manager there) were able get the deal done at the price I had exactly wanted. I usually walk out of a dealership where I felt I had been ripped but the FIRST time in my life I walked out of there feeling confident I got a great deal on a great car. Biggest thanks to Mark and Cliff Lee.