Reviews
Fast and painless
Came in truck was all ready for a test drive took it for a spin loved it. Came back And negotiated a price and sign the paperwork in-and-out in 2 hours Never had a easier and more painless Experience at a car dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pleasant experience
Salesmen were great, and honest about the conditions of their vehicles. They weren't pushy and let you thoughtfully consider what you wanted, and the offer they give you. Most of the vehicles on the lot were fairly priced and seemed to be in good shape. I would give them my business again if I needed another vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great Experience
Very nice dealership! More trucks than you can ever think of. Great lot full of great options! Glenn and Michael very helpful and made the experience a great one! I will hopefully come back and purchase with them again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience!
The guys at Berkenkotter were great. They were very helpful and sincere. They were very much in tune with my needs and were very accommodating. Great selection of used trucks. Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good Experience
Very friendly and nice. There were some issues after we purchased the vehicle and the dealership worked with us to rectify any possible issues that we were not aware of. It is nice to know that they listened and took action to rectify our concerns.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Almost got me and my family killed
I was told this truck had one Issue. The ABS was not connected to Hub. I came to find out after almost being stuck on the Highway the my hub only had 2 bolts in it and the other two were not torqued properly and were coming out. They obviously looked at the hub but did not inform me that the hub was missing bolts. I have sent 6 people to this dealership but after this I will not recommend them at all.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Outstanding Dealership
They stuck with me through the entire deal and am glad I purchased the extended "insurance" as when the vehicle was delivered things were discovered by Nissan and the dealership with the warranty covered the issues and the repair shop belonging to the dealership. Their repair shop (Chris) did other maintenance work was a cost savings. I STRONGLY recommend Berkenkotter Motors for your next used vehicle purchase and ask for Chase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great buying experience!
We were looking at a 1997 F350 at the Parker location. Michael Palermo was great to work with. They had absolutely no problem letting us take the truck to our mechanic, and they had it most of the day, to have it inspected. They were up front about what THEY knew to be some issues, and worked with us after the mechanic inspection, to come down on the price. Everybody else was really helpful too. As a woman, I was not talked down to or treated like I know nothing about cars, but treated with respect. After the sale, when we needed help with an adjustment under the hood, they said "bring it on in and let us take a look". They made the adjustment and charged us nothing. I wouldn't hesitate to work with this group of guys again, when/if I need another vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
No pressure and Friendly place
We have bought 4 different vehicles over the last ten years at different locations from Berkenkotter and always were treated great. No pressure sale and knowledgeable salesman. My youngest son was buying a truck and the salesman explained alot about the truck and all the paper work. Thanks again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Watch your wallet
Got a nice looking truck from these guys, but things went wrong with it the same day I took it home - door code doesn't work, passenger seat worked on test drive, but as soon as someone sat in it, the power adjustment quit working. They also refused to provide floor mats, nor a big deal by itself, but their flat refusal to address any of these things that went wrong immediately is the kind of thing that gives used cars and their dealers a bad name.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car