[{"id":468433,"personPtyId":35814253,"firstName":"Luis","lastName":"Carvalho","titleText":"Product Specialist","shortBioText":"My name is Lou and I am a product specialist here at First Chrysler Dodge Jeep Ram. I have worked here since they opened in 2014. I am Expert Certified in Jeep and Ram. I am proud to be a jeep guy, and have owned wranglers my whole life. When I am not at work,\r\nyou will find me hiking, fishing, hunting, and just being a typical country boy. Again my name is Lou and I hope to see you soon at First Chrysler Dodge Jeep Ram.","emailTxt":"lcarvalho@firstautogroupma.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":130,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109880/employees/538f89672fb6.jpg","drDealerId":109880,"dealerEmpStartDtUtc":"1412121600","industryStartDtUtc":"1412121600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":520855,"firstName":"Lindsey","lastName":"Iacabbo","titleText":"Internet Sales Representative","shortBioText":"I was born & raised in Cranston RI. I began my career in the car business in 2003. My career in the Internet department has morphed into an imperative roll. I take pride in being the first contact, so if you speak with me, expect nothing but the highest level of transparency. I'm driven by what I do, and couldn't imagine doing anything else. I enjoy working for an organization that puts customers above everything else. When I'm not at work, I'm driving my 11 and 6 year old to dance and soccer with our Shih Tzu, Tonya.","emailTxt":"Liacabbo@firstautogroupma.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109880/employees/5f1aa1028914.jpg","drDealerId":109880,"dealerEmpStartDtUtc":"1364774400","industryStartDtUtc":"1044057600","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":600871,"firstName":"James","lastName":"Aguiar","titleText":"Sales & Leasing Consultant","shortBioText":"My name is James, I am a Sales & Leasing Consultant here at First. I specialize in product knowledge to make sure you leave totally satisfied with your purchase. I ask not to judge me on my winners, but to judge me on my losers because I have so few! Again my name is James, & I look forward to seeing you at First CDJR!","emailTxt":"aguiar.james@yahoo.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109880/employees/58ce4b680716.jpg","drDealerId":109880,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1388534400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":594207,"firstName":"David","lastName":"Hamel","titleText":"Sales BDC","emailTxt":"dhamel@firstautogroupma.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109880/employees/e1902b62b5c9.jpg","drDealerId":109880,"dealerEmpStartDtUtc":"1414800000","industryStartDtUtc":"1251763200","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":541469,"personPtyId":48794385,"firstName":"Amanda","lastName":"DePalma","titleText":"Service Advisor","emailTxt":"ACUNHA@FIRSTAUTOGROUPMA.COM","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109880/employees/2c0473a05271.jpg","drDealerId":109880,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":542215,"personPtyId":48996787,"firstName":"David","lastName":"Ferguson","titleText":"Service Manager","emailTxt":"dferguson@firstautogroupma.com","combinedEmpAvgRatingNbr":3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109880/employees/af41a1215bb8.jpg","drDealerId":109880,"certifiedEmployee":false,"deptDscrp":"Service"}]

First Chrysler Dodge Jeep Ram

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 5:00 PM

First Chrysler Dodge Jeep Ram Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

Special Offers

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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since March 2014

Service

Oil, Filter Change

$39.99 and up*

Wheel Balance

$89 and up*

Tire Rotation

$24.95 and up*

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
398 lifetime reviews. Includes reviews of First Chrysler Dodge Jeep Ram from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    June 12, 2020

    I bought my jeep here back in 2015. The sales guy was great, my jeep was great. Post sale service is terrible. This last time was the straw that broke... the camels back for me. Jeep needed work at 56k. Went online to book appointment. Hours say they are open at 7:30, the site let me book my appt at 7:30. I showed up and waited till 8 and was told they dont open till 8am and that the website should not have let me schedule that early. Okaaay, so I waited! No biggie. Two weeks go by with no updates unless I called each day. Two Weeks!! Most days went with no call back even after leaving a message. Each time I did talk to someone, I was told that a warranty inspector came out but wanted additional breakdown of my engine. According to the service department, the inspector was out there twice. After talking with the warranty company I find out the inspector went out once and that they were waiting for the engine to be broken down. Thats when I found out that my jeep had not been touched...in two weeks!!! Instead of getting a sorry for lying, I get some song and dance about low staff due to covid19. Although I am sensitive to whats going on in the world, that was a BS excuse. I made the decision to pull my jeep just on the grounds that I was lied to for two weeks. Called the owner of the dealership and left a calm professional message because I wanted to lodge a complaint. No call back whatsoever. So there you have it....its obvious it starts at the top.I have since brought my jeep to Bald Hill Dodge in Warwick, RI. My Jeep was fixed within a week AND I received regular updates without me having to ask or call. Unless the service department goes through some serious customer service training, Do yourself a favor and stay away. You may think to yourself, well this is one review and yes your right. But I encourage to look on the internet for other reviews of this place and you will see customer service in the service department is in the toilet.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Amanda DePalma

    Service Advisor

    (4.4) 25 reviews

    David Ferguson

    Service Manager

    (3.0) 7 reviews

  • 1.0 out of 5
    June 12, 2020

    I bought my jeep here back in 2015. The sales guy was great, my jeep was great. Post sale service is terrible. This last time was the straw that broke... the camels back for me. Jeep needed work at 56k. Went online to book appointment. Hours say they are open at 7:30, the site let me book my appt at 7:30. I showed up and waited till 8 and was told they dont open till 8am and that the website should not have let me schedule that early. Okaaay, so I waited! No biggie. Two weeks go by with no updates unless I called each day. Two Weeks!! Most days went with no call back even after leaving a message. Each time I did talk to someone, I was told that a warranty inspector came out but wanted additional breakdown of my engine. According to the service department, the inspector was out there twice. After talking with the warranty company I find out the inspector went out once and that they were waiting for the engine to be broken down. Thats when I found out that my jeep had not been touched...in two weeks!!! Instead of getting a sorry for lying, I get some song and dance about low staff due to covid19. Although I am sensitive to whats going on in the world, that was a BS excuse. I made the decision to pull my jeep just on the grounds that I was lied to for two weeks. Called the owner of the dealership and left a calm professional message because I wanted to lodge a complaint. No call back whatsoever. So there you have it....its obvious it starts at the top.I have since brought my jeep to Bald Hill Dodge in Warwick, RI. My Jeep was fixed within a week AND I received regular updates without me having to ask or call. Unless the service department goes through some serious customer service training, Do yourself a favor and stay away. You may think to yourself, well this is one review and yes your right. But I encourage to look on the internet for other reviews of this place and you will see customer service in the service department is in the toilet.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Luis Carvalho

    Product Specialist

    (4.9) 130 reviews

    Amanda DePalma

    Service Advisor

    (4.4) 25 reviews

    David Ferguson

    Service Manager

    (3.0) 7 reviews

  • May 10, 2017

    Bought a used car, got the payment I wanted, made me feel like family. The car needed a couple repairs and I couldn't be happier with the service I received... all around. Mike in service is awesome and Lou in sales was top notch.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 19, 2020

    Everyone in the dealership was friendly and very hospitable. I would recommend anyone to give first a try. They will do everything they can for you to... be able to get a vehicle.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    David Hamel

    Sales BDC

    (4.6) 13 reviews

  • 5.0 out of 5
    March 18, 2020

    Lou Carvalho is a down to earth guy with little sales pressure. I received a good deal on the 2017 Ram truck as well as a fair deal on my trade. Dealer... ship very organized with paper work. Being from the old school Lou took his time showing me how to operate all the controls

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Luis Carvalho

    Product Specialist

    (4.9) 130 reviews

  • 5.0 out of 5
    March 12, 2020

    Luis helped me get it into a better model car at the same price range after a terrifying rollover accident. he was patient and listened to features that... I needed..highly recommend

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Luis Carvalho

    Product Specialist

    (4.9) 130 reviews

  • 5.0 out of 5
    March 7, 2020

    I always appreciate the friendly quality expert service and the quick turnaround. Comfortable waiting area with coffee, water, soda and snacks. They really... care about the customer and I can actually get work done while I wait for my vehicle to get serviced.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 9, 2020

    Overall pleasant experience! Were very reasonable and the fact that Lou himself owns a Jeep wrangler, I was able to pick his brain on future mods which... was super helpful!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Luis Carvalho

    Product Specialist

    (4.9) 130 reviews

  • 5.0 out of 5
    February 6, 2020

    I can Always Trust the service team to Thoroughly check over my vehicle. They really care about keeping my car safe for me and my family!!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Luis Carvalho

    Product Specialist

    (4.9) 130 reviews

    David Hamel

    Sales BDC

    (4.6) 13 reviews

    Amanda DePalma

    Service Advisor

    (4.4) 25 reviews

    David Ferguson

    Service Manager

    (3.0) 7 reviews

  • 5.0 out of 5
    January 25, 2020

    I had been looking for an SUV for a few month's and found "the one" online. I loved the option of being able to select the person you would work with.... This is the 5th car I have purchased through the First Family. I would recommend the dealership and Abbie to anyone looking for a new vehicle. Abbie and Paul made the purchase so easy and comfortable. Go and check them out :)

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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