First Chrysler Dodge Jeep Ram

I bought my jeep here back in 2015. The sales guy was great, my jeep was great. Post sale service is terrible. This last time was the straw that broke... the camels back for me. Jeep needed work at 56k. Went online to book appointment. Hours say they are open at 7:30, the site let me book my appt at 7:30. I showed up and waited till 8 and was told they dont open till 8am and that the website should not have let me schedule that early. Okaaay, so I waited! No biggie. Two weeks go by with no updates unless I called each day. Two Weeks!! Most days went with no call back even after leaving a message. Each time I did talk to someone, I was told that a warranty inspector came out but wanted additional breakdown of my engine. According to the service department, the inspector was out there twice. After talking with the warranty company I find out the inspector went out once and that they were waiting for the engine to be broken down. Thats when I found out that my jeep had not been touched...in two weeks!!! Instead of getting a sorry for lying, I get some song and dance about low staff due to covid19. Although I am sensitive to whats going on in the world, that was a BS excuse. I made the decision to pull my jeep just on the grounds that I was lied to for two weeks. Called the owner of the dealership and left a calm professional message because I wanted to lodge a complaint. No call back whatsoever. So there you have it....its obvious it starts at the top.I have since brought my jeep to Bald Hill Dodge in Warwick, RI. My Jeep was fixed within a week AND I received regular updates without me having to ask or call. Unless the service department goes through some serious customer service training, Do yourself a favor and stay away. You may think to yourself, well this is one review and yes your right. But I encourage to look on the internet for other reviews of this place and you will see customer service in the service department is in the toilet.

I bought my jeep here back in 2015. The sales guy was great, my jeep was great. Post sale service is terrible. This last time was the straw that broke... the camels back for me. Jeep needed work at 56k. Went online to book appointment. Hours say they are open at 7:30, the site let me book my appt at 7:30. I showed up and waited till 8 and was told they dont open till 8am and that the website should not have let me schedule that early. Okaaay, so I waited! No biggie. Two weeks go by with no updates unless I called each day. Two Weeks!! Most days went with no call back even after leaving a message. Each time I did talk to someone, I was told that a warranty inspector came out but wanted additional breakdown of my engine. According to the service department, the inspector was out there twice. After talking with the warranty company I find out the inspector went out once and that they were waiting for the engine to be broken down. Thats when I found out that my jeep had not been touched...in two weeks!!! Instead of getting a sorry for lying, I get some song and dance about low staff due to covid19. Although I am sensitive to whats going on in the world, that was a BS excuse. I made the decision to pull my jeep just on the grounds that I was lied to for two weeks. Called the owner of the dealership and left a calm professional message because I wanted to lodge a complaint. No call back whatsoever. So there you have it....its obvious it starts at the top.I have since brought my jeep to Bald Hill Dodge in Warwick, RI. My Jeep was fixed within a week AND I received regular updates without me having to ask or call. Unless the service department goes through some serious customer service training, Do yourself a favor and stay away. You may think to yourself, well this is one review and yes your right. But I encourage to look on the internet for other reviews of this place and you will see customer service in the service department is in the toilet.

Bought a used car, got the payment I wanted, made me feel like family. The car needed a couple repairs and I couldn't be happier with the service I received... all around. Mike in service is awesome and Lou in sales was top notch.

Everyone in the dealership was friendly and very hospitable. I would recommend anyone to give first a try. They will do everything they can for you to... be able to get a vehicle.

Lou Carvalho is a down to earth guy with little sales pressure. I received a good deal on the 2017 Ram truck as well as a fair deal on my trade. Dealer... ship very organized with paper work. Being from the old school Lou took his time showing me how to operate all the controls

Luis helped me get it into a better model car at the same price range after a terrifying rollover accident. he was patient and listened to features that... I needed..highly recommend

I always appreciate the friendly quality expert service and the quick turnaround. Comfortable waiting area with coffee, water, soda and snacks. They really... care about the customer and I can actually get work done while I wait for my vehicle to get serviced.

Overall pleasant experience! Were very reasonable and the fact that Lou himself owns a Jeep wrangler, I was able to pick his brain on future mods which... was super helpful!

I can Always Trust the service team to Thoroughly check over my vehicle. They really care about keeping my car safe for me and my family!!

I had been looking for an SUV for a few month's and found "the one" online. I loved the option of being able to select the person you would work with.... This is the 5th car I have purchased through the First Family. I would recommend the dealership and Abbie to anyone looking for a new vehicle. Abbie and Paul made the purchase so easy and comfortable. Go and check them out :)