Reviews
I had an excellent experience at Infiniti of Lynbrook.
I had an excellent experience at Infiniti of Lynbrook. The sales associates were very friendly and professional. They had a great selection of vehicles and financing was a breeze. Thank you Mark, David, Vincent and Riju!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at INFINITI Of Lynbrook!
This was the best dealer I ever had experienced with no
This was the best dealer I ever had experienced with no lie.He didn’t lie to me at all.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nomokot24, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at INFINITI Of Lynbrook!
The staff was friendly and willing to answer any
The staff was friendly and willing to answer any questions I had.Also, the advisor approached me before any work was done and clearly explained what work would be done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pacarbs, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Lynbrook! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Very Professional and Respectful
I Really appreciate Philip LAING and his management team for assisting me with getting a Infiniti QX50 I Really appreciate your professionalism and Respect thank and keep up the good work
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Roger, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Lynbrook. We hope to be of service to you again in the future. Best wishes, Infiniti Of Lynbrook
Phillip Laing and the finance staff helped me get into a
Phillip Laing and the finance staff helped me get into a car that match my budget. The experience was remarkable. I would definitely recommend this dealership if you're looking for to get into an Infiniti.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Infiniti Of Lynbrook
Was told my vehicle was certified pre owned.
Was told my vehicle was certified pre owned. They lied. Wish they were more honest.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Chace4408, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (516) 536-9000. We look forward to hearing from you.
We agreed to lease a Qx60 and last minute decided to not
We agreed to lease a Qx60 and last minute decided to not put anything down. Since we had a bank check already made to the dealership, we were assured that a refund check would be in the mail in a few days time. After several weeks and many calls and texts we still had not received the check . We did however have several conversations in which follow ups, resolution and calls back were promised but none came to fruition. After more than a month, I finally resorted to calling corporate customer service and suddenly the issue was resolved and the check was overnighted to us . Also , minor but very telling, we had asked for a Infiniti tote that was on display in the showroom. We were told it would be sent to us. Needless to say it never arrived . We were left with the stereotypical “car salesman “ experience of “ once they have paper signed and the money “ the customer care and standing behind their word is no longer important. We are disappointed to say the least and will bring out business elsewhere next time. We will certainly not be recommending this deal ship . We had many choices when looking to lease and next time will take a different path .
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Krissyt, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (516) 536-9000 so we can work towards a resolution. We look forward to hearing from you.
Dealership was clean, neat and the staff was attentive
Dealership was clean, neat and the staff was attentive but not pushy. Product was available for comparison.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pebble, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Lynbrook. We hope to be of service to you again in the future. Best wishes, Infiniti Of Lynbrook
Phillip Laing was very professional and helpful in
Phillip Laing was very professional and helpful in locating the vehicle of my choice and explaining the different features.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They are attentive to all the customer's needs.
They are attentive to all the customer's needs. Been going there for 19 years with two different Infiniti cars/SUVs.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair