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Victor Chevrolet

(474 reviews)
Visit Victor Chevrolet
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–5:30pm
Tuesday 8:30am–8:30pm 7:30am–7:00pm
Wednesday 8:30am–8:30pm 7:30am–5:30pm
Thursday 8:30am–8:30pm 7:30am–7:00pm
Friday 8:30am–5:30pm 7:30am–5:30pm
Saturday 8:30am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 2 awards
2022 state dealer award
2022 consumer dealer award
New (585) 433-0693 (585) 433-0693
Used (585) 433-0866 (585) 433-0866
Service (585) 433-0617 (585) 433-0617

Reviews

(474 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Victor Chevrolet from DealerRater.

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Was a great experience.

Was a great experience. Everything went smooth as could be. Hassle free. Was in and out in no time. Steve was a great salesman. 2nd purchase from Victor Chevrolet . Will buy from again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Victor Chevrolet Team

Tried charging me over 1200.00 on a truck with only 20000...

Tried charging me over 1200.00 on a truck with only 20000 miles for brakes all the way around. Brought the truck to another dealer and they told me front brakes were great yet..thank you Bob Johnson chev. in Avon .Obviously Victor Chevrolet tried ripping me off and I bought two trucks there...worst Chevrolet dealer in the area beware!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Victor Chevrolet Team

Victor Chevrolet was great to work with! They listened to...

Victor Chevrolet was great to work with! They listened to my needs and helped me find a vehicle that was perfect for me! Thanks Steven!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Victor Chevrolet Team

Victor Chevrolet is a clean facility with wonderful staff...

Victor Chevrolet is a clean facility with wonderful staff in all departments. They have a great selection and services and sales reps are knowledgeable about everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Victor Chevrolet Team

Experience

Were on time with what they were going to do with my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Victor Chevrolet Team

In 45 years of driving... the repairs on my colorado were...

In 45 years of driving... the repairs on my colorado were the worst example of customer service I have ever had. They had the vehicle 3 times in a month trying to solve a gas leak problem. That lead its way to one wrong repair and parts replacement after another. OBVIOUSLY, the mechanic(s) didn't know what they were doing. The service manager was real good at making up excuses with one delay after another. $900 later and..... Then, i was told that the front brakes, hub, and evap cannister needed replacement. $1300. That took a week.... LOL. If i were the owner of this chevy dealership I would fire the whole service department and get people that know what they are doing. NO EXCUSE!!!! I gave this location a shot twice... and got burned twice. Back to Farnsworth Chevy where after 10 years never had anything even close to these issues.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazing experience. No one wasted our time. Vehicle was...

Amazing experience. No one wasted our time. Vehicle was presented as described. No hidden fees, markups or attempts to switch to another vehicle on the lot. My wife and I were extremely pleased with the ease of this purchase. Especially considering this unique sellers market we are experiencing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this amazing review! We really appreciate your business! Sincerely, The Victor Chevrolet Team

Inept or dishonest??-Up to you to decide!!

When bringing my 2019 Silverado in for a NYS inspection I was told that it needed new brakes all the way around and the total cost would be $1220 plus tax plus inspection fee. The truck had just over 20000 easy miles on it... I have never needed both pads and rotars before on such a low mileage vehicle and decided to check elsewhere... I brought the truck over to Bob Johnson Chevrolet in Avon and asked them to do an inspection and to pay particular attention to the brakes... they told me without a doubt that the rear brakes were hammered and replaced them... The front brakes they said were in great shape... I never told them about going to victor chevrolet... The total with tax and NYS inspection fees were only $377. .. So was Victor Chevrolet trying to rip me off for an additional $900.00?? I will let the readers decide for themselves.... I know where my future money will be spent... Bob Johnson Chevrolet...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Paul, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Victor Chevrolet Team

Steve was an extremely professional helper who took time...

Steve was an extremely professional helper who took time to Intuit my needs answered all my questions presented me with great options as well as being Very patient! I can't say enough good things about his attention to details when he was working with me! He truly went above& beyond including being there when I picked up my vehicle! Loved him for all he did!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Victor Chevrolet Team

I have now purchased 3 vehicles in the last year from...

I have now purchased 3 vehicles in the last year from Victor Chevrolet and in particular all 3 from salesman Steven Villone. Steve is wonderful to deal with as is Victor Chevrolet!! I would highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review, Dave. We are very happy to hear that we could provide you with a second and third (!!!) car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Victor Chevrolet Team