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Valenti Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (14 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (14 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Valenti Cadillac

estimate was double that of 2 other Cadillac/GM service departments

Valenti Cadillac

estimate was double that of 2 other Cadillac/GM service departments

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Happy to re-diagnose issues with car, Happy to take a look at estimate a second time- dealership uses standard Cadillac labor times and repair processes. We strive to be as transparent as possible. We apologize for any frustration we may have caused. Dana M. Thomas.

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Purchased Certified ATS

Recently purchased a Certified ATS. Our sales consultant, Bill Donato, made the buying experience easy & comfortable. Excellent service & preparation of the car! We definitely would recommend this dealership.

Purchased Certified ATS

Recently purchased a Certified ATS. Our sales consultant, Bill Donato, made the buying experience easy & comfortable. Excellent service & preparation of the car! We definitely would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Gerald Marcum

Will Randolph, Sales was very helpful with buying process. Tim in service was knowledgeable and answered all questions during my first service appointment.

Gerald Marcum

Will Randolph, Sales was very helpful with buying process. Tim in service was knowledgeable and answered all questions during my first service appointment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tim in Cadillac Service at Valenti

Great experience every time I bring my vehicle in for service these guys are ready with my loaner and my car is ready on time and serviced perfectly

Tim in Cadillac Service at Valenti

Great experience every time I bring my vehicle in for service these guys are ready with my loaner and my car is ready on time and serviced perfectly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Valenti Cadillac

Excellent service as always. Cars was in and out very quickly.

Valenti Cadillac

Excellent service as always. Cars was in and out very quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Trading German made for American made

After Trading in my third luxury Audi in 20 years for a American Luxury vehicle, A Cadillac ELR I need to say that I am Impressed with the new American technology and the overall Greeting and Service at Valenti Cadillac in Hartford Ct. and it was an awesome experience with lots of gratitude. Thank you Very Much. Sincerely Norman A Nadeau, PhD, MBA, LUTCF

Trading German made for American made

After Trading in my third luxury Audi in 20 years for a American Luxury vehicle, A Cadillac ELR I need to say that I am Impressed with the new American technology and the overall Greeting and Service at Valenti Cadillac in Hartford Ct. and it was an awesome experience with lots of gratitude. Thank you Very Much. Sincerely Norman A Nadeau, PhD, MBA, LUTCF

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Respectful, friendly, accurate and responsive!

I have been a customer of Valenti for many years because of the respectful, friendly way all associates treat me and their attentive, responsive service. I called Bill on Friday and met him the next Monday. He had a perfect car picked out for me and I drove it away Thursday. Awesome! Steve was as efficient as anyone could be with my paperwork, and 100% accurate. And Michelle always gives me a happy greeting when I walk through the door. I simply could not be happier, and I will certainly stay loyal to all the fine people at Valenti!

Respectful, friendly, accurate and responsive!

I have been a customer of Valenti for many years because of the respectful, friendly way all associates treat me and their attentive, responsive service. I called Bill on Friday and met him the next Monday. He had a perfect car picked out for me and I drove it away Thursday. Awesome! Steve was as efficient as anyone could be with my paperwork, and 100% accurate. And Michelle always gives me a happy greeting when I walk through the door. I simply could not be happier, and I will certainly stay loyal to all the fine people at Valenti!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service!

Efficient and timely services. Easy access to the facilities and kindly shuttle services to and from my work place that allows me much the flexibility to carry on my duty while my car is being repaired.

great service!

Efficient and timely services. Easy access to the facilities and kindly shuttle services to and from my work place that allows me much the flexibility to carry on my duty while my car is being repaired.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Valenti Cares for it's customers

Sales and Service team are excellent. Made to feel valued from the moment you step foot in the facility Fast and courteous service all the time.

Valenti Cares for it's customers

Sales and Service team are excellent. Made to feel valued from the moment you step foot in the facility Fast and courteous service all the time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

The service done and the advisor Justin Behrends help was great. I recommend Valenti Cadillac as the place to bring your vehicle whether old or new for any service concerns or needs.

Excellent service

The service done and the advisor Justin Behrends help was great. I recommend Valenti Cadillac as the place to bring your vehicle whether old or new for any service concerns or needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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